ANNUAL REPORT 2007-2008 CITY OF GREATER GEELONG

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THEME 2: BEST VALUE Objective Achievements Future Directions CITY OF GREATER GEELONG ANNUAL REPORT 2007-2008 To effectively deliver a range of sustainable services that meet the needs of the community. Highlights In order to measure Customer Service performance and identify opportunities for continued improvement, the City of Greater Geelong engaged Customer Service Benchmarking Australia to conduct independent mystery shopping research throughout 2007-2008. In the past 12 months, the City of Greater Geelong has consistently achieved results above the industry benchmark in many areas, placing us amongst the best of the 150 Councils evaluated Australia wide. The results indicate our Customer Service Commitments have gone a long way in developing a culture built on listening, understanding and pro-actively responding to internal and external customer needs. The City’s Centre Based Long Day Care department recently conducted Occupational Health and Safety Audits in conjunction with Work Safe Victoria. The excellent results have led to this children’s services project being used as a benchmark for industry standards. The City also scored very well in the recent Civic Mutual Plus Public Liability Insurance Audit with a rating of 91 per cent, demonstrating the City’s commitment to risk management. Providing staff with training and development opportunities is very important for their future growth and also for the continuous improvement of Council operations. In 2007-2008 more than 1,700 training and development opportunities were undertaken, on topics such as Occupational Health and Safety, Bullying and Harassment, traineeships, recognised qualification courses and many other department and job-specific training courses. An example of a department taking part in specified training was our Local Laws officers participating in tourism training. As these officers spend a lot of time in the public eye, they are now able to provide broader levels of service to tourists and residents during their day to day operations. The installation of a Corporate Project Management Reporting System will provide project managers with one tool that allows them to plan all stages of a project and report against staged milestones. With so many projects underway or planned to commence, this will greatly assist Council with keeping track of progress on all projects and improve project management as a whole. Council’s commitment to performance accountability and reporting transparency has continued with the stage two roll out of the Performance Management Reporting processes. Department plans and scorecards have provided managers with a snapshot of their department’s progress toward meeting objectives, and has also assisted them with future department planning. The City will introduce an online employee self service system which will allow staff to perform the following human resource functions using Council’s intranet: > View and change personal and contact details. > View current leave balances and view leave history. It will also include access to online leave requests, pending leave requests and current bookings. > View payslip information, eliminating the need to provide pay advice in hard copy form to those employees with access to a computer. Council will hold its third Employee Opinion Survey in 2009. The survey seeks to obtain information on employee perceptions on a wide range of organisational issues including organisational values, job satisfaction, motivational factors and to provide employees with the chance to identify opportunities for improvement. The internal Management and Leadership program will continue to grow. The existing 360 Degree program has aided in establishing training and developmental programs to enhance strengths and bridge skills gaps. The next phase will involve the establishment of a succession program which will entail the further development and training of our co-ordinators, particularly in the people skills areas of Emotional Intelligence. An Emerging Leaders' program is also planned, where future 'leaders' of the City are identified, trained and developed over an 18-month period. 113
Challenges The objective to provide a suitable central location for Council’s administrative and civic functions has been partly met with the purchase of land in the Western Wedge. The next step will be to commission a scoping study to investigate the consolidation of its administrative offices into one location in regard to financial viability and benefits such as greater efficiency, better service delivery and improved environmental outcomes. Recruitment and retention of staff will continue to be a challenge for Council. We will address these issues through methods such as training and development, family friendly organisation policies, our Well For Life program and our Reward and Recognition program. Providing staff with a work-life balance while maintaining service requirements will also be an important factor in workforce management as our working population ages. Did you know... Council manages more than 460 leases in Council owned buildings, and is the Committee of Management for a further 114 properties in the municipality. Geelong Gallery 114
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ANNUAL REPORT 2007-2008 CITY OF GRE
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THE YEAR’S HIGHLIGHTS Satyam Tech
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OVERVIEW Welcome to the City of Gre
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OUR HISTORY - FROM JILLONG TO GEELO
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THEN NOW Eastern Beach 6
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approaches to address key issues an
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Emily Benstead South Geelong Primar
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MESSAGE FROM THE CHIEF EXECUTIVE OF
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Port Phillip Bay Victoria Corio Bay
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Port Phillip Bay Port Phillip Bay P
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Port Phillip Bay Port Phillip Bay C
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PLANNING AND REPORTING FRAMEWORK Ho
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THE YEAR IN REVIEW At Council we pr
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The City of Greater Geelong commits
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CUSTOMER SERVICE COMMITMENTS AND AC
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Requests for Service In addition to
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COUNCIL FUNDING PRIORITIES Council
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SUMMARY OF FINANCIAL RESULTS FOR 20
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Loans Council took out a loan of $3
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Victorian Local Government Indicato
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BEST VALUE Council’s Best Value P
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COMMUNITY ENGAGEMENT The main purpo
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Consultation events 2007-2008 Depar
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Department Project Project Objectiv
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OUR PEOPLE The knowledge, skills, i
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VALUES AND BEHAVIOURS The City of G
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DIVISIONAL OPERATIONAL PERFORMANCE
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Development Sustainability Kate Sul
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Community Services Irene McGinnigle
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HUMAN RESOURCE MANAGEMENT Staff are
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STAFF PROFILE As at June 30, 2008 t
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EMPLOYEE EXCELLENCE AWARDS This pro
Page 65 and 66: OUR VOLUNTEERS Volunteering is inte
Page 67 and 68: CORPORATE GOVERNANCE To enhance com
Page 69 and 70: INTERNAL AUDIT The internal audit f
Page 71 and 72: Minutes of meetings of special comm
Page 73 and 74: COUNCIL APPOINTMENTS TO COMMITTEES
Page 75 and 76: THE PILLARS: HIGHLIGHTS AND ACHIEVE
Page 77 and 78: HEALTH AND WELLBEING Objective To h
Page 79 and 80: Health and Wellbeing - Outcomes Out
Page 81 and 82: Tamie Baljak Bell Park North Primar
Page 83 and 84: Jayco Bay Cycling Classic, Eastern
Page 85 and 86: Delivering on our Commitments: 2007
Page 87 and 88: Implementing the Local Action Plan
Page 91 and 92: Challenges Drought conditions in th
Page 93 and 94: TRANSPORTATION Objective To enhance
Page 95 and 96: Transportation - Outcomes Outcome M
Page 97 and 98: Bellarine Rail Trail 94
Page 99 and 100: Future Directions Main construction
Page 103 and 104: EDUCATION AND RESEARCH Objective To
Page 105 and 106: Education and Research - Outcomes O
Page 107 and 108: ARTS CULTURE AND HERITAGE Objective
Page 109 and 110: Arts, Culture and Heritage - Outcom
Page 111 and 112: TELECOMMUNICATIONS Objective To pro
Page 113 and 114: THEME 1: DEMOCRACY Objective To pro
Page 115: Delivering on our Commitments: 2007
Page 119 and 120: Best Value - Outcomes (Cont’d) Ou
Page 121 and 122: PILLARS - Key Strategic Activity Ta
Page 123 and 124: CITY OF GREATER GEELONG COUNCIL APP
Page 125 and 126: Kazuki Izumitani Ocean Grove Primar
Page 127 and 128: CITY OF GREATER GEELONG VICTORIAN L
Page 129 and 130: UNDERSTANDING THE FINANCIAL REPORT
Page 131 and 132: Standard Statements Basis of prepar
Page 133 and 134: CITY OF GREATER GEELONG STANDARD ST
Page 141 and 142: ANNUAL FINANCIAL REPORT CONTENTS FI
Page 143 and 144: CITY OF GREATER GEELONG BALANCE SHE
Page 145 and 146: CITY OF GREATER GEELONG CASH FLOW S
Page 147 and 148: CITY OF GREATER GEELONG NOTES TO TH
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CITY OF GREATER GEELONG NOTES TO TH
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CITY OF GREATER GEELONG COUNCIL APP
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Tiarnee Cornwill South Geelong Prim
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7 Cat Empire in Concert, The Geelon
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I Internal Audit 66 L Learning and
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CONTACT COUNCIL Many of the City’
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This Annual Report is printed on Mo
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ANNUAL REPORT 2007-2008 CITY OF GREATER GEELONG

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