ANNUAL REPORT 2007-2008 CITY OF GREATER GEELONG

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CONTINUOUS IMPROVEMENT CITY OF GREATER GEELONG ANNUAL REPORT 2007-2008 Active participation in the community is one of the key roles of Council. Having a community focus and actively engaging the community in current and future issues are key drivers to improving council services. By focusing on our residents and visitors, services will offer value for money and meet local needs. Community engagement therefore helps the organisation ensure that the priorities of local people translate into strategy and decision making. 37 Pako Festa, 2008
BEST VALUE Council’s Best Value Policy is to cement a continuous improvement culture across the organisation beyond purely complying with the Best Value legislation. The specific outcomes of Best Value will guide Council decisions regarding the future direction of Council services. Addressing the Best Value Principles > Reports quarterly to the community on the progress of City Plan actions. > Sets annual business plans at a department level to address actions and seek improvement opportunities with the community’s best interest in mind. These business plans also include audit and risk management actions. > Has developed executive and department scorecards in order to measure performance against targets. The Best Value Principles are part of the Local Government Act 1989. They are: (a) All services must meet quality and cost standards. (b) All services must be responsive to the needs of the community. (c) A service must be accessible to those members of the community for whom the service intended. (d) A Council must achieve continuous improvement in the provision of services for its community. (e) A Council must develop a program of regular consultation with its community in relation to the services it provides. > Undertakes an annual review of performance measures and targets at corporate and department level. > Conducts a rigorous financial reporting process. > Has seven customer service centres spread across the municipality providing easy access for all residents, and delivers services from numerous locations around the region. > Engages Customer Service Benchmarking Australia to conduct independent mystery shopping research in order to measure performance against the Customer Service Commitments and identify opportunities for continued improvement. (f) A Council must report regularly to its community on its achievements in relation to the principles above. Council is proactive in addressing the Best Value Principles in that it: > Voluntarily participates in the statewide Local Government Annual Community Satisfaction Survey. Continuous improvement opportunities are identified from the survey results. > Consults regularly with the community on projects, services, events and issues that effect the community. > Produces an annual report to inform all stakeholders including ratepayers, residents, businesses, community and interest groups, news media, all levels of government, Council staff and the wider general community, and reflects our commitment to performance reporting. > Conducts annual performance reviews with all staff to set work plans and identify training and development opportunities. > Provides internal and external training and development opportunities to bring staff up to date with systems and processes, and also to upskill our workforce. Council's Customer Service Call Centre 38
Page 1 and 2: ANNUAL REPORT 2007-2008 CITY OF GRE
Page 3 and 4: THE YEAR’S HIGHLIGHTS Satyam Tech
Page 5 and 6: OVERVIEW Welcome to the City of Gre
Page 7 and 8: OUR HISTORY - FROM JILLONG TO GEELO
Page 9 and 10: THEN NOW Eastern Beach 6
Page 11 and 12: approaches to address key issues an
Page 13 and 14: Emily Benstead South Geelong Primar
Page 15 and 16: MESSAGE FROM THE CHIEF EXECUTIVE OF
Page 17 and 18: Port Phillip Bay Victoria Corio Bay
Page 19 and 20: Port Phillip Bay Port Phillip Bay P
Page 21 and 22: Port Phillip Bay Port Phillip Bay C
Page 23 and 24: PLANNING AND REPORTING FRAMEWORK Ho
Page 25 and 26: THE YEAR IN REVIEW At Council we pr
Page 27 and 28: The City of Greater Geelong commits
Page 29 and 30: CUSTOMER SERVICE COMMITMENTS AND AC
Page 31 and 32: Requests for Service In addition to
Page 33 and 34: COUNCIL FUNDING PRIORITIES Council
Page 35 and 36: SUMMARY OF FINANCIAL RESULTS FOR 20
Page 37 and 38: Loans Council took out a loan of $3
Page 39: Victorian Local Government Indicato
Page 43 and 44: COMMUNITY ENGAGEMENT The main purpo
Page 45 and 46: Consultation events 2007-2008 Depar
Page 47 and 48: Department Project Project Objectiv
Page 49 and 50: OUR PEOPLE The knowledge, skills, i
Page 51 and 52: VALUES AND BEHAVIOURS The City of G
Page 53 and 54: DIVISIONAL OPERATIONAL PERFORMANCE
Page 55 and 56: Development Sustainability Kate Sul
Page 57 and 58: Community Services Irene McGinnigle
Page 59 and 60: HUMAN RESOURCE MANAGEMENT Staff are
Page 61 and 62: STAFF PROFILE As at June 30, 2008 t
Page 63 and 64: EMPLOYEE EXCELLENCE AWARDS This pro
Page 65 and 66: OUR VOLUNTEERS Volunteering is inte
Page 67 and 68: CORPORATE GOVERNANCE To enhance com
Page 69 and 70: INTERNAL AUDIT The internal audit f
Page 71 and 72: Minutes of meetings of special comm
Page 73 and 74: COUNCIL APPOINTMENTS TO COMMITTEES
Page 75 and 76: THE PILLARS: HIGHLIGHTS AND ACHIEVE
Page 77 and 78: HEALTH AND WELLBEING Objective To h
Page 79 and 80: Health and Wellbeing - Outcomes Out
Page 81 and 82: Tamie Baljak Bell Park North Primar
Page 83 and 84: Jayco Bay Cycling Classic, Eastern
Page 85 and 86: Delivering on our Commitments: 2007
Page 87 and 88: Implementing the Local Action Plan
Page 89 and 90: Delivering on our Commitments: 2007
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Challenges Drought conditions in th
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TRANSPORTATION Objective To enhance
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Transportation - Outcomes Outcome M
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Bellarine Rail Trail 94
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Future Directions Main construction
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Delivering on our Commitments: 2007
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EDUCATION AND RESEARCH Objective To
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Education and Research - Outcomes O
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ARTS CULTURE AND HERITAGE Objective
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Arts, Culture and Heritage - Outcom
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TELECOMMUNICATIONS Objective To pro
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THEME 1: DEMOCRACY Objective To pro
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Delivering on our Commitments: 2007
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Challenges The objective to provide
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Best Value - Outcomes (Cont’d) Ou
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PILLARS - Key Strategic Activity Ta
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CITY OF GREATER GEELONG COUNCIL APP
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Kazuki Izumitani Ocean Grove Primar
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CITY OF GREATER GEELONG VICTORIAN L
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UNDERSTANDING THE FINANCIAL REPORT
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Standard Statements Basis of prepar
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CITY OF GREATER GEELONG STANDARD ST
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ANNUAL FINANCIAL REPORT CONTENTS FI
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CITY OF GREATER GEELONG BALANCE SHE
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CITY OF GREATER GEELONG CASH FLOW S
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CITY OF GREATER GEELONG NOTES TO TH
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CITY OF GREATER GEELONG COUNCIL APP
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Tiarnee Cornwill South Geelong Prim
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7 Cat Empire in Concert, The Geelon
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I Internal Audit 66 L Learning and
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CONTACT COUNCIL Many of the City’
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This Annual Report is printed on Mo
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ANNUAL REPORT 2007-2008 CITY OF GREATER GEELONG

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