ANNUAL REPORT 2007-2008 CITY OF GREATER GEELONG

Best Value – Outcomes (Cont’d)
Outcome Measure Target Source Target Achieved Comment
Risk Management Lost time injury frequency rate CoGG Risk Management
(number of lost time injuries
per hours worked)
% of treatment plans on schedule 80% CoGG Risk Management ✓
Continuous Improvement Overall community satisfaction Annual Local Government
Community Satisfaction Survey
Overall corporate services survey Internal Services Customer (i) Survey scheduled to be completed
result Satisfaction Survey by December 2008.
Key
() = maintain, () = increase, () = decrease, (✓) = target achieved, (✕) = target not achieved, (i ) = no new data available
Delivering on our Commitments: 2007-2008 Annual Business Plan Action Update
Pillar : Best Value Status
Customer Service
Customer Service audit of service standards
Workforce Management
Working with Childrens Check (WWC) - adherence to new legislation
Civic accommodation - purchase of land in Western Wedge precinct
✓
Financial Management
2008 General Rate Revaluation / Supplementaries Valuations ✓
Risk Management
Council building roof safety access program
Customs House lift and ramp installation >
Council building fire protection upgrades
City Hall Fire Services upgrade stage 3
✓
Continuous Improvement
Provide comprehensive training across the organisation
CorVu Corporate Project Management Reporting installation
✓
Key to status symbols
(✓)Completed / Achieved (>) In progress - To be completed in 2008-2009
() Completed for 2007-2008/repeated annually (❖) On hold will determine future action
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