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Diversity Management Certificate - ILR School - Cornell University

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$795 | Course EO130<br />

Overview of Internal and External<br />

EEO Complaint Procedures<br />

February 12, 2009 . . . . . . . . . . . . . . . . . New York City. . . . . . . . . . . . . . . . . . 9:00 to 4:30<br />

To ensure equal employment opportunity, employers have developed<br />

internal complaint procedures to allow employees to raise issues and<br />

concerns about discrimination. There are also external complaint<br />

procedures for employees who believe the law has been violated. This<br />

workshop provides an overview of both types of procedures by examining:<br />

• Types of internal and external complaints<br />

• Factors to consider when developing an internal EEO complaint<br />

procedure<br />

• Methods of avoiding and handling internal EEO complaints<br />

• Determining when to settle or resolve EEO complaints<br />

• Complaint processes at the EEOC, state enforcement<br />

agencies, and the courts<br />

• Internal and external alternative dispute mechanisms<br />

Key Topics<br />

• Handling internal complaints<br />

– A comparison of employer complaint procedures<br />

– Methods for making the EEO complaint process work<br />

– Case study practice on complaint resolution<br />

– Strategies for handling EEO problems<br />

• The EEO agency enforcement process<br />

– What to expect when EEOC, state, or local enforcement agency<br />

charges are filed<br />

– A look at agency processes<br />

– Tips for dealing with EEO enforcement agencies<br />

– Current EEOC and state administrative agency concerns<br />

• Alternative dispute resolution (ADR)<br />

– Differences between fact-finding, mediation, and arbitration<br />

– Uses for internal and external complaints<br />

– The pros and cons of ADR systems<br />

Equal Employment Opportunities | Workshops<br />

Who Will Benefit<br />

EEO and AA professionals who seek to enhance their ability to more<br />

effectively understand the EEO complaint process<br />

Note: A basic knowledge of EEO law is recommended prior to taking this class.<br />

Instructor<br />

Susan W. Brecher, Guest: Nancy P. Boyd<br />

To learn about our Equal<br />

Employment Opportunities<br />

<strong>Certificate</strong>s see page 23.<br />

Call for Information 866-470-1922 | 29

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