Diversity Management Certificate - ILR School - Cornell University
Diversity Management Certificate - ILR School - Cornell University
Diversity Management Certificate - ILR School - Cornell University
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$795 | Course EO130<br />
Overview of Internal and External<br />
EEO Complaint Procedures<br />
February 12, 2009 . . . . . . . . . . . . . . . . . New York City. . . . . . . . . . . . . . . . . . 9:00 to 4:30<br />
To ensure equal employment opportunity, employers have developed<br />
internal complaint procedures to allow employees to raise issues and<br />
concerns about discrimination. There are also external complaint<br />
procedures for employees who believe the law has been violated. This<br />
workshop provides an overview of both types of procedures by examining:<br />
• Types of internal and external complaints<br />
• Factors to consider when developing an internal EEO complaint<br />
procedure<br />
• Methods of avoiding and handling internal EEO complaints<br />
• Determining when to settle or resolve EEO complaints<br />
• Complaint processes at the EEOC, state enforcement<br />
agencies, and the courts<br />
• Internal and external alternative dispute mechanisms<br />
Key Topics<br />
• Handling internal complaints<br />
– A comparison of employer complaint procedures<br />
– Methods for making the EEO complaint process work<br />
– Case study practice on complaint resolution<br />
– Strategies for handling EEO problems<br />
• The EEO agency enforcement process<br />
– What to expect when EEOC, state, or local enforcement agency<br />
charges are filed<br />
– A look at agency processes<br />
– Tips for dealing with EEO enforcement agencies<br />
– Current EEOC and state administrative agency concerns<br />
• Alternative dispute resolution (ADR)<br />
– Differences between fact-finding, mediation, and arbitration<br />
– Uses for internal and external complaints<br />
– The pros and cons of ADR systems<br />
Equal Employment Opportunities | Workshops<br />
Who Will Benefit<br />
EEO and AA professionals who seek to enhance their ability to more<br />
effectively understand the EEO complaint process<br />
Note: A basic knowledge of EEO law is recommended prior to taking this class.<br />
Instructor<br />
Susan W. Brecher, Guest: Nancy P. Boyd<br />
To learn about our Equal<br />
Employment Opportunities<br />
<strong>Certificate</strong>s see page 23.<br />
Call for Information 866-470-1922 | 29