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Ecotourism - upload.wikimedia....

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Service Marketing Mix<br />

Marketing<br />

Mix<br />

7 Ps<br />

Physical<br />

Attributes<br />

Refer: Shoemaker, Lewis & Yesawich (2007). Marketing leadership in hospitality and tourism (4 th ed). NJ: Pearson Education<br />

Product<br />

Planning<br />

People<br />

Price<br />

Promotion<br />

10 Ps of<br />

Tourism<br />

Marketing<br />

Mix<br />

Positioning<br />

Programming<br />

Place<br />

Partnership<br />

Refer: Edgell, David C. (2002). Best practices for international tourism development for rural communities. IOWA Life Changing<br />

10 Ps<br />

• Successful marketing means putting the customer first<br />

• If you follow “The Ten „P‟s‟ of Tourism Marketing,” your customers will come first<br />

• Because you will be able to understand them better.<br />

• You will also make more effective use of your marketing dollars and, by doing so, increase<br />

your profits.<br />

13 Cs of Marketing<br />

<br />

Customer<br />

<br />

Capabilities of firm<br />

<br />

Categories of offerings<br />

<br />

Cost, profitability, and value<br />

36

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