IBEC Quality Assurance Procedures.pdf - IBEC Training and ...

Quality Management System - IBEC Training Unit
Training Executive
The Training Executive is responsible for Managing the running of public and in
company training programmes. Managing the weekly meetings and workload of
the training unit, responsibilities include the setting up of in company training,
monitoring customer service, provision of monthly accounts for Management
Training and Quality manager for the quality system. The Training Executive
also represents IBEC on the FAS/EI National Register of Trainers Committee
Training Project Officer
Training Project Officer is responsible include administration of management
training programmes for National Centre of Excellence including liaising with
training providers, venues, event booking, customer service,
Internal Auditor for quality system. Systems used include Purchase order
system, Event Management System, Evaluation/Ratings.
Executive Support
Administration for management training programmes. Event booking, customer
service.
Systems used include: Purchase order system, Event Management System,
Evaluation/Ratings.
Programme Board
The Programme Board is made up of Training Unit Representatives, Academic
Staff, Learner and Stakeholder Representatives
The Board meet at the end of each term to review the courses delivered under
the following headings:
Achievement of objectives
Learner outcomes
Course content and changes in legislation
Analysis of learner geedback
Quality of handouts and training material
Quality of support systems
Suitability of venues
Administration facilities
Analysis of stakeholder feedback
Tutor rating
Corrective/Preventive Actions
On completion of their review the board will produce a report of the findings and
recommendations and present it to the senior management in IBEC.
External Evaluators
The external evaluators ensure that internal evaluations are working effectively
and independently appraise the system to ensure that it complies with best
practice within Higher Education.
They will independently audit the systems and programmes and compile a report
for senior management.
Quality Management system, Rev: 002 Date: 4/01/2007 Training and Development Unit Page 18 of 69