IBEC Quality Assurance Procedures.pdf - IBEC Training and ...
IBEC Quality Assurance Procedures.pdf - IBEC Training and ...
IBEC Quality Assurance Procedures.pdf - IBEC Training and ...
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<strong>Quality</strong> Management System - <strong>IBEC</strong> <strong>Training</strong> Unit<br />
Evaluation of Premises, Equipment <strong>and</strong> Facilities (HETAC 3.6)<br />
The training unit operates with the full support of <strong>IBEC</strong>’s facilities, which includes<br />
offices <strong>and</strong> administration support, computer systems <strong>and</strong> communications.<br />
All prescribed reading material considered necessary to complete our courses<br />
are provided in the course h<strong>and</strong>outs <strong>and</strong> manuals.<br />
Our courses are delivered in Head Office <strong>and</strong> in approved venues throughout the<br />
country.<br />
<strong>IBEC</strong>’s membership database has up to date details on all of its members, which<br />
enables us to target specific clients within regions areas for our mailshots<br />
Confirmation letters are sent to participants prior to the training date.<br />
On-line booking are confirmed automatically.<br />
Checklists are given to all presenters with the relevant training material.<br />
(Presenter Checklist)<br />
Ref: QP009 Service Evaluation<br />
SOP005 Confederation House<br />
<strong>Quality</strong> Management system, Rev: 002 Date: 4/01/2007 <strong>Training</strong> <strong>and</strong> Development Unit Page 57 of 69
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