IBEC Quality Assurance Procedures.pdf - IBEC Training and ...

Quality Management System - IBEC Training Unit
QMS PROCEDURE
Subject: Internal Evaluation & Management Review
Number QP011
Issued By: Carol Kenna Approved By: Jenny Hayes
Effective Date 1 st August 2006 Rev: 001
Internal Evaluation and Management Review
1.0 Reference Documents:
Presenter’s checklists, Presenter’s feedback, Learner feedback, Training unit
feedback, Analysis reports, Supplier rating, Results of Internal monitoring and
Corrective Action requests
2.0 Responsibility:
Training Unit
3.0 Purpose:
To ensure that all areas of the quality management system are effective and
working as documented.
4.0 Planning
Ensure all documentation referenced above is available for analysis
5.0 General
The quality management system is reviewed bi-annually so as to ensure its continuing
suitability, adequacy and effectiveness. The review, which is recorded, evaluates the
complete workings of the unit, the need for changes to the Quality Management
System, including quality policy and quality objectives coupled with the need for any
improvements / changes etc. that may be required.
Detailed minutes are maintained of all management reviews and records of each
item on the agenda are maintained by the Quality Manager/Training Executive
5.1 Review Input
The bi-annual management review meeting includes the following information:
a) Results of Internal and External audits
b) Course feedback both positive and negative
c) Process performance and any non-conformances
d) Status of preventive and corrective actions
e) Follow-up actions from earlier management reviews
f) Staff Training Requirements / Analysis / Competency
g) Changes that could affect the quality management system
h) Areas for improvement
I) Legal and regulatory requirements
j) Supplier performance ( Presenters, Services Venues)
Quality Management system, Rev: 002 Date: 4/01/2007 Training and Development Unit Page 47 of 69