IBEC Quality Assurance Procedures.pdf - IBEC Training and ...
IBEC Quality Assurance Procedures.pdf - IBEC Training and ...
IBEC Quality Assurance Procedures.pdf - IBEC Training and ...
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<strong>Quality</strong> Management System - <strong>IBEC</strong> <strong>Training</strong> Unit<br />
Evaluating services related to programmes (HETAC 3.7)<br />
Marketing process<br />
<strong>Training</strong> programmes are advertised in<br />
- <strong>IBEC</strong> News<br />
- Elink (monthly e-mag sent to members)<br />
- Annual brochure on st<strong>and</strong> in reception of Confederation House<br />
- Annual brochure distributed at Employment Law Conferences<br />
- Brochures regularly sent out in mailshots.<br />
All courses <strong>and</strong> programmes delivered by the unit are carefully planned <strong>and</strong><br />
special consideration is given to the following:<br />
(a) Market need<br />
(b) Course objectives<br />
(c) Selection of Lecturers/Presenters<br />
(d) Venues<br />
(e) Course material<br />
(f) Target audience<br />
(g) Ancillary services<br />
The course-ware we supply to our learners contains sufficient information <strong>and</strong><br />
reference material to successfully complete any of the courses we deliver.<br />
<strong>IBEC</strong> operate a help desk manned by experienced staff with in-depth practical <strong>and</strong><br />
academic knowledge of employment law.<br />
This service is available to all learners who attend our courses<br />
Course presenters make their E-mails addresses <strong>and</strong> mobile numbers available to<br />
learners should they need clarification of issues or advice outside of the classroom<br />
environment.<br />
<strong>Quality</strong> Management system, Rev: 002 Date: 4/01/2007 <strong>Training</strong> <strong>and</strong> Development Unit Page 61 of 69
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