IBEC Quality Assurance Procedures.pdf - IBEC Training and ...

Quality Management System - IBEC Training Unit
5. NEW PROGRAMMES LINKED TO BUSINESS PLAN
Every year, the goals for the Management Training Unit are clarified. These
include growing the business in terms of income generation, HR services, and
Industrial Relations.
As feedback from clients is a central part of our business, suggestions for new
programmes are reviewed at the end of each year. Where these ideas fit in with
the business plan, the programmes are considered for inclusion in our suite of
course for the year ahead.
In order to test the market, a sample number of companies are contacted, either
on a one to one basis or in focus groups. The new programme idea together with
suggested outline and content are discussed with this core group.
If the programme looks viable and is one that may have a potential market, a pilot
is organised whereby brochures are designed and the course content and goals
agreed.
Once the pilot has been run, the evaluations are collated to assess feedback and
how the course helps to achieve the business plan.
Plans for a pilot programme will be put in place and Steps 1-8 in SOP001
- Running a Pilot Programme
6. PROGRAMMES AND BUDGETS
6.1 Before November each year, the Head of Training, in conjunction with the
training committee will prepare draft programmes and budgets for circulation
to the IBEC membership. The programme proposals may include
continuation of existing courses, introduction of new courses, significant
amendments to existing courses or discontinuation of existing courses.
6.2 Copies of the drafts will be circulated to members of the Senior
Management Team and they will be invited to make any recommendations
for change by end December.
6.3 Draft programmes and budget will be discussed with the Financial Controller
for approval in December. The Senior Management Team will verify and
approve budgetary targets.
Quality Management system, Rev: 002 Date: 4/01/2007 Training and Development Unit Page 27 of 69