IBEC Quality Assurance Procedures.pdf - IBEC Training and ...

Quality Management System - IBEC Training Unit
Operating PROCEDURE
Subject: Presenters Preparation and Evaluation
Issued By: Carol Kenna
Number:SOP004
Approved By: Jenny Hayes
Effective Date: 1 st .April Rev: 001
CONTROL OF SERVICE PROVISION:
Presenters Checklist - this form must be completed and given to all presenters
with handout material and returned to us with completed evaluation forms and list
of participants who attended the programme, on completion of the training.
This checklist is used to:
Ensure that all handout materials, videos, equipment etc required are
correct
Evaluation Forms – we use two evaluation forms – a two page with the majority
of the training programmes and a one page for Employment Law seminars.
The information from these forms is reviewed following each training programme.
We also review the information in detail twice yearly to:
Review the content of the programmes
Quality of material
Quality of presenter
Marketing strategy
Quality of venue/location used
Email to presenters one week prior to training – a standard email is sent to all
presenters involved in each training programme one week prior to training giving
details of:
Company contact
Company address
Venue address
List of presenters
Equipment needed
When the material will be delivered to them
Quality Management system, Rev: 002 Date: 4/01/2007 Training and Development Unit Page 51 of 69