Evaluation of the Integrated Humanitarian Settlement Strategy (IHSS)

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1 Introduction The Commonwealth Department of Immigration and Multicultural and Indigenous Affairs (DIMIA) and the Commonwealth Department of Health and Ageing (DHA) commissioned Urbis Keys Young to carry out a combined evaluation of the Integrated Humanitarian Settlement Strategy (IHSS) and of Commonwealth funded services for survivors of torture and trauma. The Early Health Assessment and Intervention (EHAI) service (funded by DIMIA and part of the IHSS) and the Program of Assistance to Survivors of Torture and Trauma (PASTT) funded by DHA, constitute Commonwealth funded services for survivors of torture and trauma. The IHSS is delivered through 38 contracts with a range of non-government and some commercial organisations. Commonwealth funded services for survivors of torture and trauma are currently delivered by the Forum of Australian Services for Survivors of Torture and Trauma (FASSTT) through IHSS contracts with DIMIA (EHAI) and service agreements with DHA (PASTT). The purpose of the Evaluation is to review the services to provide better information for future development including funding. Specifically the evaluation was to: assess whether they are meeting their objectives and whether there are any gaps, omissions or duplications identify any modifications necessary to deliver services to clients in a more efficient, effective and equitable manner assess the extent to which services to survivors of torture and trauma funded by the Commonwealth Government are meeting client needs in accordance with the principles and standards stated in the relevant contracts and funding agreements between DIMIA, DHA and the FASSTT provide practical and implementable recommendations to improve service delivery for all aspects of the services. As there are two parts to the evaluation, separate terms of reference were developed. 1.1 Terms of reference The Refugee Council of Australia (RCOA) was contracted to provide guidance to DIMIA in the development of the Terms of Reference for the IHSS evaluation. As part of this process, the RCOA held extensive consultations to prepare a report, which considered the terms of reference for this evaluation. The terms of reference for the IHSS evaluation were to: 1) assess the extent to which the IHSS is able to identify and meet the initial settlement needs of humanitarian entrants in an equitable, effective, efficient and timely manner 2) assess the extent to which each of the service types under the IHSS is able to achieve its specified objectives and outcomes for all clients and provide a service consistent with the IHSS service principles 3) assess the extent to which volunteers are able to contribute effectively to meeting the support needs of entrants as envisaged in the Community Support for Refugees (CSR) and IHSS models 4) assess the integration of services from the perspective of all relevant stakeholders Evaluation of the Integrated Humanitarian Settlement Strategy 27 May 2003 1
5) assess the transition arrangements (exit procedures) from the perspective of all relevant stakeholders. The terms of reference for the evaluation of Commonwealth funded services for survivors of torture and trauma were developed jointly by DIMIA and DHA in consultation with the FASSTT. The terms of reference were: 1) identify the extent to which client and non-client services currently offered by the organisations and funded by DIMIA and DHA are meeting client needs and service requirements (eg newly arrived humanitarian program entrants including TPV holders; long term residents who have refugee or refugee-like backgrounds, clients residing outside major metropolitan areas and mainstream providers) 2) based on the information generated above, provide options for how the service parameters may be modified to ensure they reflect client needs 3) analyse the sources and level of Commonwealth funding, determining adequacy, the extent to which they are complimentary and the appropriateness of the funding arrangements 4) identify the extent to which torture and trauma services integrate/link with other relevant services including what issues impact on this 5) provide advice on possible mechanisms and processes that can assist with future monitoring, quality assurance and evaluation of services, such as national standards. This report addresses the Terms of Reference for the IHSS Evaluation. A companion report, which has yet to be finalised, addresses the Terms of Reference for the Evaluation of the Commonwealth funded services for the survivors of torture and trauma. Both parts of the evaluation were undertaken concurrently. 1.2 Structure of this report This report is structured as follows: Section 2 outlines the background to the IHSS. Section 3 presents the key achievements in relation to the IHSS Section 4 addresses the Terms of Reference 1, 3, 4 and 5 and some other issues raised during the course of the evaluation Section 5 addresses Term of Reference 2 which refers to the individual service types under the IHSS The methodology for the evaluation is at Attachment A. Evaluation of the Integrated Humanitarian Settlement Strategy 27 May 2003 2
Page 1 and 2: Evaluation of the Integrated Humani
Page 3 and 4: table of contents 5.3.2 Role of the
Page 5 and 6: Glossary AMEP AMES AS ASETTS CALFRI
Page 7 and 8: Executive summary Introduction The
Page 9 and 10: the importance of this training is
Page 11: Recommendation 16 Training Componen
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Page 23 and 24: facilitation of appropriate referra
Page 25 and 26: each of the four outputs under the
Page 27 and 28: Again much can, and will, be discus
Page 29 and 30: 4 Issues for the IHSS This section
Page 31 and 32: The question arises, then, as to wh
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Page 35 and 36: and important role in the IHSS. How
Page 37 and 38: However factors such as agencies ta
Page 39 and 40: In response to this it needs to be
Page 41 and 42: Recommendation 5 Duplication There
Page 43 and 44: group of clients and may require a
Page 45 and 46: consider issues at a local level. F
Page 47 and 48: On the other hand, some smaller or
Page 49 and 50: provide the entrant with an individ
Page 51 and 52: consult with the Commonwealth prior
Page 53 and 54: Service providers felt that the cos
Page 55 and 56: The HFS service is administered dif
Page 57 and 58: Delivery of goods Household goods a
Page 59 and 60: provide a range of short-term psych
Page 61 and 62: It may be appropriate to offer the
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accommodation, and linking them wit
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Proposers do it [state they can pro
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Ideally SHP entrants should have ac
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services available to them. In addi
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SSP services are available to all I
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In developing training plans, the S
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A1 Methodology A1.1 Overview of met
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A1.6.1 Clients Clients of Services
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Additional specifications of countr
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Services for survivors of torture a
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Members of volunteer groups Meeting
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IHSS Services and Commonwealth fund
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APPENDIX C National Stakeholders Co
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Evaluation of the Integrated Humanitarian Settlement Strategy (IHSS)

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