Evaluation of the Integrated Humanitarian Settlement Strategy (IHSS)

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Location Number of stakeholders invited Number of stakeholders that attended Sydney 47 14 Wagga Wagga 5 3 Melbourne 68 18 Brisbane 14 6 Cairns 2 1 Toowoomba 5 1 Adelaide – Community groups Approx 7 0 Adelaide – Service providers Approx 14 7 Perth 18 2 Hobart 16 1 Canberra 9 3 Darwin 14 9 TOTAL 225 65 Additional stakeholder interviews were conducted with key individuals/groups if they were unable to attend the meeting. It should be noted that although a stakeholder meeting was not planned for Toowoomba, all stakeholders were sent an introductory letter and interview guide and were invited to put in a written submission or to contact Urbis Keys Young. One stakeholder interview occurred while the Urbis Keys Young researcher was visiting Toowoomba. National Stakeholders DIMIA, DHA and the Reference Groups identified national stakeholders of both IHSS and services for the survivors of torture and trauma. A total of 34 people were identified and invited to take part in the evaluation by telephone interview or written submission. A total of 27 people participated, including all DIMIA state representatives (either via a visit while researchers were on location or by phone interview). Appendix B lists all the organisations consulted in these interviews. A8 Evaluation of the Integrated Humanitarian Settlement Strategy 27 May 2003
Members of volunteer groups Meetings with volunteer groups were arranged across Australia, in Canberra, Launceston, Hobart, Adelaide, Perth, Darwin, Brisbane and two in both Sydney and Melbourne (to ensure accessibility). A meeting date and time was established in conjunction with other fieldwork, often in the early evenings or late afternoon; again independent venues were utilised. DIMIA provided Urbis Keys Young with contact details of all formally recognised volunteer groups. Each group was sent a letter introducing the evaluation and giving the time and date of the local meetings. The interview guides followed once they had been finalised. All volunteer groups were asked to RSVP. However, as fieldwork approached, few RSVPs had been received. In response, follow-up phone calls were made to the groups’ key contacts in the majority of locations. While there were no planned volunteer group consultations for the Wagga Wagga visit, all volunteers were notified that our researcher would be in the area and were invited to contact Urbis Keys Young if they would like to have a face-to-face discussion. Volunteer groups were also identified as stakeholders by the Wagga Wagga service provider and were therefore invited twice. Two volunteer groups attended the stakeholder meetings. While Cairns and Toowoomba had no formally recognised volunteer groups, IHSS service providers in the areas put Urbis Keys Young in contact with those informally working in partnership with the services. They were informed of the review by post and one interview was arranged in Toowoomba. The CSR Co-ordinators were also visited in Tasmania, Adelaide and Perth. The following table records the number of volunteer groups invited and the number who attended the meeting. Location Number of volunteer groups Invited Number of groups attending Sydney Central/North 1 Sydney (West) 22 1 Wagga Wagga 4 2 Canberra 4 3 Launceston 3 19 Hobart 5 Melbourne (Dandenong) 5 18 Melbourne (Preston) 3 Adelaide 2 2 Perth 16 3 Northern Territory 8 6 Brisbane 12 6 TOTAL 105 40 A9 Evaluation of the Integrated Humanitarian Settlement Strategy 27 May 2003
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Evaluation of the Integrated Humani
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table of contents 5.3.2 Role of the
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Glossary AMEP AMES AS ASETTS CALFRI
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Executive summary Introduction The
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the importance of this training is
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Recommendation 16 Training Componen
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5) assess the transition arrangemen
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2.2 IHSS 1 2.2.1 Historical overvie
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Early Health Assessment and Interve
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a. Humanitarian Program entrants ar
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and the information is expected to
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facilitation of appropriate referra
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each of the four outputs under the
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Again much can, and will, be discus
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4 Issues for the IHSS This section
Page 31 and 32: The question arises, then, as to wh
Page 33 and 34: 4.2 Role and use of volunteers A ke
Page 35 and 36: and important role in the IHSS. How
Page 37 and 38: However factors such as agencies ta
Page 39 and 40: In response to this it needs to be
Page 41 and 42: Recommendation 5 Duplication There
Page 43 and 44: group of clients and may require a
Page 45 and 46: consider issues at a local level. F
Page 47 and 48: On the other hand, some smaller or
Page 49 and 50: provide the entrant with an individ
Page 51 and 52: consult with the Commonwealth prior
Page 53 and 54: Service providers felt that the cos
Page 55 and 56: The HFS service is administered dif
Page 57 and 58: Delivery of goods Household goods a
Page 59 and 60: provide a range of short-term psych
Page 61 and 62: It may be appropriate to offer the
Page 63 and 64: accommodation, and linking them wit
Page 65 and 66: Proposers do it [state they can pro
Page 67 and 68: Ideally SHP entrants should have ac
Page 69 and 70: services available to them. In addi
Page 71 and 72: SSP services are available to all I
Page 73 and 74: In developing training plans, the S
Page 75 and 76: A1 Methodology A1.1 Overview of met
Page 77 and 78: A1.6.1 Clients Clients of Services
Page 79 and 80: Additional specifications of countr
Page 81: Services for survivors of torture a
Page 85 and 86: IHSS Services and Commonwealth fund
Page 87 and 88: APPENDIX C National Stakeholders Co
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Evaluation of the Integrated Humanitarian Settlement Strategy (IHSS)

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