Tornado

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Tornado 2.0 User’s Guide ■ FAX: 1–510–814–2164 You can print out the structured information from the launcher’s Support menu to use FAX instead of e-mail; see 9.2 WRS Support Services, p.294. The remainder of this chapter describes the support and information facilities built into Tornado. These facilities are helpful, but are not required: use whatever contact method you find most convenient. NOTE: The standard Wind River Systems support contract specifies particular contact people at your organization. Please channel your support requests through them. 9.2 WRS Support Services The Tornado launcher Support menu can be used to send support requests to Wind River Systems. All of the commands on the Support menu display a form for entering support requests. The form is the same in all cases, but it is pre-loaded with information for the Tornado component you select from the menu. Use the menu entries for support requests as follows: Support>WindSurf Access the WindSurf customer support Web page. Support>Tornado Support requests on all Tornado host-resident tools other than the CrossWind debugger or the GNU tools. Support>VxWorks Support requests on target-resident software. Support>CrossWind Support requests on the CrossWind debugger or on the underlying commanddriven debugger GDB. Support>GNU Support requests on the GNU ToolKit. Support>Project Support requests on the project facility. 294
9 Customer Service Support>WindView Support requests on the WindView software logic analyzer. 9.2.1 The Customer Information Form The first time you select any command from the Support menu, a special auxiliary form is displayed: the Customer Information form. You must enter this information once before sending your first Technical Support Request (TSR). Thereafter, the same information is used automatically for all future TSRs you transmit. 1 You can also get to this auxiliary form by pressing the Self Info button on a Support Request form, if you need to revise it. A completed customer information form is shown in Figure 9-1 below. 9 Figure 9-1 Form: Customer Information The following fields are available in the Customer Information form: Reported By Your name. This field is filled in by default from your UNIX login information. Contact The person who should receive replies to your support requests. Usually this is also your name; filled in by default from your UNIX login information. Company Your company’s name. 1. This information is stored in the file .wind/profile under your home directory. 295
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E X Resources E.1 Predefined X Reso
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