Tornado

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<strong>Tornado</strong> 2.0 User’s Guide Email Address The electronic mail address, if available, to receive replies to support requests. Phone Number A telephone number where support personnel can contact you. License Number Your WRS license number. Address Your mailing address. Report To The default destination when you send support requests by e-mail. NOTE: The standard Wind River Systems support contract specifies particular contact people at your organization. Support requests should go through them. If you are one of these designated contacts, leave the Report To field at the default setting; otherwise, fill in the electronic mail address of your local contact person. Taking care of this early will expedite your support requests later on. 9.2.2 Sending a Technical Support Request (TSR) See Figure 9-2 for an example of the TSR form. You can fill out a TSR form in part, save it to investigate further, and return to it whenever you wish. Once a TSR is complete, you can send the request directly from the Support Request form by electronic mail, or print it out ready for faxing. In either case, the <strong>Tornado</strong> launcher keeps a history of all support requests you prepare; you can also use the Support Request form to review the history of your TSRs. The Support Request form has three main components (besides the separate Customer Information form). These two components are the fields to describe the problem, in the main form shown in Figure 9-2, and the buttons to act on the problem, in the top right of the same form. Editable Fields on the Support Request Form The following fields appear in the TSR form. Many fields are filled out by default, but you can always overwrite any of the default field values. In all the text fields, you can type as much text as you need; use the arrow keys on your keyboard to scroll within the space available. 296
9 Customer Service Figure 9-2 Form: Support Request 9 TSR File The file where the launcher saves this TSR for your reference. By default the launcher stores these files under .wind/tsr/ in your home directory, and constructs the file name for each TSR from the date and a sequence number. TSR History A scrollable list (the scrollbar appears when the list is longer than the space available) of previously saved TSRs. (This field is editable only indirectly, with the action buttons.) To view the information from any TSR in this list, click on 297
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C Tornado Tools Reference EXAMPLE R
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E X Resources E.1 Predefined X Reso
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