Tornado

Tornado 2.0
User’s Guide
Email Address
The electronic mail address, if available, to receive replies to support requests.
Phone Number
A telephone number where support personnel can contact you.
License Number
Your WRS license number.
Address
Your mailing address.
Report To
The default destination when you send support requests by e-mail.
NOTE: The standard Wind River Systems support contract specifies particular
contact people at your organization. Support requests should go through them. If
you are one of these designated contacts, leave the Report To field at the default
setting; otherwise, fill in the electronic mail address of your local contact person.
Taking care of this early will expedite your support requests later on.
9.2.2 Sending a Technical Support Request (TSR)
See Figure 9-2 for an example of the TSR form. You can fill out a TSR form in part,
save it to investigate further, and return to it whenever you wish. Once a TSR is
complete, you can send the request directly from the Support Request form by
electronic mail, or print it out ready for faxing. In either case, the Tornado launcher
keeps a history of all support requests you prepare; you can also use the Support
Request form to review the history of your TSRs.
The Support Request form has three main components (besides the separate
Customer Information form). These two components are the fields to describe the
problem, in the main form shown in Figure 9-2, and the buttons to act on the
problem, in the top right of the same form.
Editable Fields on the Support Request Form
The following fields appear in the TSR form. Many fields are filled out by default,
but you can always overwrite any of the default field values. In all the text fields,
you can type as much text as you need; use the arrow keys on your keyboard to
scroll within the space available.
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