Tornado

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<strong>Tornado</strong> 2.0 User’s Guide its file name: the contents of the Support Request form are filled in with the saved TSR data in response. Product/Release The name and release level of the product which is the subject of this TSR. Filled in by default with the identification of the software you selected, for the host in use and to the currently selected target. If you use more than one kind of host or target, please make sure this information accurately reflects the environment where the problem occurred. Affected Module If you can identify the failing product component (for example, if the bug appears only when you include one particular run-time feature), specify it here. Date Automatically filled in with the date and time when you first opened this TSR. Reference # A place for any reference number your own organization may find useful to associate with this TSR. Host/Version The host operating system and architecture where the launcher is running. This is filled in by default to the values for the current session. If you use <strong>Tornado</strong> on more than one host, please make sure before sending the support request that the value in this field really reflects the environment where you saw the problem. Architecture Target architecture. The name of the selected target’s architecture is filled in by default. If you use more than one target architecture, please make sure this information is accurate for your problem. BSP The name and version number of the Board Support Package linked into your target run-time. Filled in by default with data for the selected target. Peripherals List any other hardware that might be involved in your problem. Synopsis of Problem A terse line to identify the problem. It is to your advantage to make this line as informative as possible, because mail about this problem from the WRS support staff uses this line as its subject. Use keywords that allow you to recognize the problem. 298
9 Customer Service Description of Problem Describe your problem here, in as much detail as possible. The more information you supply, the faster a Technical Support Engineer at Wind River Systems can solve the problem. If you can exhibit specific steps that cause the problem, please include them after the tag . If you have developed a work-around to the problem, that may also be a useful clue; please describe it after the tag . You can type directly into this field, or use the Edit button (top right on the Support Request form) to bring up the editor specified by your EDITOR environment variable to fill out the field. If you bring up an auxiliary editor, the Support Request form becomes inactive until you exit the editor. The Append button (immediately below Edit) allows you to include any saved information you may have already saved that is relevant to this problem. Append brings up a dialog box that allows you to specify the name of a file, and adds the contents of that file to the end of your problem description. 9 Taking Action on a TSR The buttons at the top right of the main Support Request form allow you to take a range of actions with the information you enter on the form. Figure 9-3 shows the buttons available. Figure 9-3 Buttons on the Support Request Form The following paragraphs describe the effect of each button: New Begin a new TSR; clear all editable fields to their default values. You might use this button to start over, or to begin entering a TSR after reviewing saved ones. Save Save the information currently specified (without transmitting a TSR). 299
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C Tornado Tools Reference EXAMPLE R
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E X Resources E.1 Predefined X Reso
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Index Symbols ? (C/Tcl interpreter
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Index creating 100 linking 103 open
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Index info command (CrossWind) 258
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