2005 ANNUAL REPORT - Renault

A competitive
international group
The Renault Excellence Plan sets five fundamental priorities:
Robust design – applying standards that reflect
the lessons of experience, the target in a three-year horizon
is to cut the number of repairs needed in a car's first
three years on the road to an average of no more than one.
Compliant manufacture – no more than one in 10
vehicles on average should suffer even a minor incident
in the three months following sale.
Reinforced reliability for all usages – relying not
only on the technical design of the car, but also
on targeted maintenance policies, the goal is to cut
the number of incidents to an average of just one during
the first three years on the road.
Customer satisfaction in sales and aftersales
with a drive for greater efficiency within the dealer
network and higher standards of service.
Anchoring quality in the corporate culture with
the Renault Quality Management System.
The success of the Renault Excellence Plan hinges
on the full commitment of everyone in the business,
in all parts of the world. Initial results as measured
by selected performance indicators have been more
than encouraging, showing spectacular progress in key
areas.
Success in figures
With a view to accurately assessing progress achieved and remaining room for improvement, Renault's
Quality Department has adopted a series of measurable indicators. These show that action to date has:
• more than halved the
number or faulty parts
delivered by suppliers;
• divided by nearly three
the number of incidents 2
affecting customers'
vehicles during the first 1
three months on the road;
0
2
1
0
3
2003 2005
2003 2005
• divided by three the
number of defects detected 2
at the end of the assembly
line and requiring later 1
correction;
0
• halved the number
of vehicle-off-road breakdowns
in the first year on
the road.
Renault is thus reaping the rewards of renewed efforts since 2003 and will be continuing its drive
for improvements to bring clear benefits for customers.
3
2
1
0
2003 2005
2003 2005
Formula 1 successes help to drive
the quality message home.
2005 Renault Annual Report
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