2005 ANNUAL REPORT - Renault

A competitive
international group
Training moves up a gear
Constant enhancement of service quality is a top
priority for the Renault group.
Over the past two years, Renault has raised the number of hours' training provided to technical staff
in its distribution network by 45%. In 2005, 76,000 technicians, 53,000 mechanics and 23,000 body
and paint workers thus received a total of 1.9 million hours' training. This will help them achieve Renault's
excellence targets for 2007, building competencies to meet not only current needs but also those
to come. Preparations for this year's courses began with a full review to measure existing know-how.
Results were used to define programs to be offered through the 62 Renault training centers around
the world. These programs are structured on the basis of a master program dubbed FK2,
which encompasses evaluation of skills using a virtual workshop on CD-ROM, followed by pre-training
at the workplace with a CD-ROM, then hands-on training at a center. In 2006, resources will be rounded
out with an online Learning Management System.
Why has Renault
developed new
training programs for
aftersales?
These programs respond
to the new needs that go
with exponential growth
in the technology content
of our products and a
widening range distributed
in more and more countries.
A key challenge is to build
reparability into design
and create new synergies
between professionals in
design and development
and those in repairs.
And along with that, to
ensure that competencies
keep step, anticipating
future needs and enhancing
customer satisfaction in
a context marked by the
growing convergence of
electronics and mechanics.
What initiatives have
you taken?
One important thing we
have done is to prepare
new career paths allowing
more opportunities to shift
from engineering positions
into the technical side
of sales, increasing overall
scope for mobility. This will
allow staff to acquire dual
know-how, which should
help to ensure that repairs
are factored into design.
Similarly, we now offer young
engineers opportunities to
participate in governmentsponsored
overseas
internships in the aftersales
departments of our sales
subsidiaries.
Renault is cooperating
with France's
Education Ministry in
the field of secondaryschool
learning. Could
you tell us more about
what that involves?
Schools obviously need to
keep pace with technology,
and in this our role is to assist
with the development of
programs matching industry
needs.
With this in mind, we will be
entering into partnership
with the Education Ministry,
ANFA – the French automobile
industry's training
association – and PSA
to develop pilot programs
in four school areas.
These will allow students
to move on from an initial
qualification in electronics
or mechanics to acquire
a full secondary diploma in
automobile aftersales and
maintenance; previously
this was an option only
available to those who had
studied mechanics. The first
programs should get under
way in September 2006.
We have also formed
partnerships with vocational
and technical schools,
in particular GARAC, an
institution based near Paris
that specializes in training
for the automotive industry.
"TRAINING PROGRAMS RESPOND TO NEW NEEDS
FOR KNOW-HOW IN AFTERSALES"
Philippe Jombart
Vice President, Service
2005 Renault Annual Report
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