2005 ANNUAL REPORT - Renault

Parts and accessories
Parts and accessories for world brands
Over the years, parts
and accessories have made
an increasingly important
contribution to Renault's
competitive strengths,
providing effective leverage
for growth.
Strong performances reward a combination of outstanding
quality, efficient logistics and forceful sales strategies.
A top priority for the Parts & Accessories Division is
to defend the use of genuine parts embodying Renault's
research and production know-how as the best way
to preserve the value of a Renault vehicle. As such,
they make an important contribution to brand loyalty.
A total of 100,000 items available cover all types
of repair for cars that may have been last produced
10 years ago – or even more.
A major focus of recent efforts has been to boost
logistics to meet the demands associated with international
expansion. In France, work has begun on a fourth
central warehouse with an area of 150,000 sq.m.
at Villeroy near Paris, while elsewhere in Europe the surface
area of the main warehouse in Poland has been
doubled, the Belgian center has been expanding,
and a joint Renault-Nissan facility has opened in
Hungary. In other parts of the world, work is under way
on centers in Russia, Algeria and Morocco, and projects
are under consideration for Iran and India. To ensure
overall cohesion and consistency with production
schedules, Renault is deploying its Parts & Accessories
Logistics System worldwide, a process that began with
the main distribution centers in 2005 and was extended
to other European centers from the beginning of 2006.
Service exchange brings new scope
for recycling in electronics
Service exchange means the replacement of a component
with used parts that have been fully reconditioned, allowing
the buyer to save 30 to 50% off the price of new parts.
Renault's service-exchange offering covers 2,600 items in 14
product categories. Until recently, most were mechanical
parts, but inventory now encompasses a growing range
of electronic equipment, particularly navigation systems.
Quality standards are the same as for new parts, as confirmed
with a 12-month unlimited mileage warranty.
Each year, Renault sells some 800,000 remanufactured parts,
generating revenues of approximately 5200 million. Service
exchange is an important aspect of the Group's sustainable
development policy, since renovation for reuse means that
fewer parts wind up as waste – one approach to environmentfriendly
solutions for the treatment of end-of-life vehicles.
In 2005, Renault expanded capacity at its warehouse
for parts and accessories in Poland.
The new spare parts facility shared
by Renault and Nissan in Hungary
distributes Renault, Nissan and Dacia parts
in five Central European countries.
46
2005 Renault Annual Report