Download Full Report - Ascendas REIT

UNITHOLDERS
ASCENDAS FUNDS
MANAGEMENT
(S) LIMITED
(A-REIT MANAGER)
(Reports to Board of
Directors)
STRATEGIES
Capital & Risk
Management
• Equity funding
• Debt funding
• Interest rate
risk
management
• Optimise capital
structure
Distributions
Investment in
A-REIT
HSBC INSTITUTIONAL TRUST SERVICES
(SINGAPORE) LIMITED
(A-REIT TRUSTEE)
Management
Fees
100%
Responsible for
Acts on behalf
of Unitholders
Management
Services
Proactive
Asset
Management
• Portfolio
positioning and
strategies
• Supervise
execution of asset
management
activities
20.7%
Trustee
Fee
ASCENDAS
GROUP
Value Adding
Investments
• Yield accretive
acquisitions
• Built-to-Suit
projects
• Development
Responsible for
OUTCOME Stability Growth
TOTAL
RETURNS
Predictable Income
Capital Stability
Ownership of
Assets
Net Property
Income
Property
Management
Fees
100%
PROPERTIES
ASCENDAS SERVICES
PTE LTD (”ASPL”)
(PROPERTY
MANAGER)
(Reports to ASPL
Board of Directors)
Responsible for
Property
Management
Services
Revenue Management
• Occupancy improvements
• Rental rates
improvements
Expense Management
• Efficiency improvements
• Cost management
Property Management
• Property maintenance
service
• Site staff management
Customer Care
• Customer retention
• Customer satisfaction
return without compromising its
service standards. They strive to
continuously improve operating
processes to improve productivity
and enhance operational
effectiveness so as to optimize
operational cost.
Customer Care
The ASPL team plays a pivotal role
in maximising customer retention
through the implementation of
the Customer Care Program.
The program is set up through
periodic discussion between the
ASPL team and the Manager’s
Portfolio Management team to
ensure that the desired level of
customer service is delivered to
A-REIT’s customers. The team is
also responsible for the active
management of accounts receivable
where they strive to minimize arrears
and bad debts by continuously
monitoring customer credit.
More specifically, ASPL is tasked
with the following responsibilities:
Revenue and Occupancy
Management
The ASPL team actively markets and
leases vacant space within A-REIT’s
portfolio of properties. They also
work on expanding and renewing
leases with existing customers to
maximize gross revenue. In addition,
the ASPL team conducts proactive
prospecting of new tenants to
enhance occupancy and revenue.
Property Management
Working hand-in-hand with the
Manager’s Portfolio Management
team, ASPL ensures that the property
specifications and service level
commensurates with the intended
market positioning of the property.
The ASPL team is also responsible
for managing site staff to ensure that
the desired level of property and
customer care is implemented at the
respective properties.
Expense Management
The ASPL team adopts a prudent
operational strategy in line with the
Manager’s objective in maximizing
Project Management
In addition, on a need basis, the
ASPL team provides expertise
in the area of construction and
project for the development
projects undertaken by A-REIT.
They liaise closely with the
Manager and architects to ensure
each project is carried out in a
timely and efficient manner.
The team at ASPL is committed to
providing optimal solutions and
services to meet the needs of A-REIT’s
customers as well as to enhance the
value of A-REIT’s portfolio.
8th Annual Report FY09/10
41