SAVE Commission's findings - La Follette School of Public Affairs ...

13.5
13.6
ban challenges, designate the University of
Wisconsin - Milwaukee as Wisconsin’s land
grant mission-driven urban university, with
focused purpose similar to the land grant designation
for agriculture. The designation requires
program and organizational changes.
The UW-Milwaukee would focus on missiondriven
results and be held accountable.
Improve inter-campus credit transfer. To better
serve students and business, continue to
improve consistency of course listings among
campuses, as well as flexibility of credit transfers
within the system. Progress has been made,
but more review and change are needed, with
revisions completed by 1997.
Document faculty performance. To restore
confidence in the UW and its faculty, while
recognizing the special value of tenure, Regents
should examine options to achieve faculty accountability
and documented performance to
users of the system, using objective criteria and
considering experiences at other higher educational
institutions. The Regents should enforce
post-tenure review policies and areas of
accountability.
GOAL #14: USING TECHNOLOGY
14.1
Create a state technology fund. Create a revolving
fund to help agencies and local governments,
including libraries, educational institutions,
and Community Learning Centers,
apply technology to “real life” situations. Major,
multi-year projects will improve service,
re-engineer systems, improve efficiency or
quality and open the door to remote work in
urban and rural areas. The fund is for hardware,
software, training and experiments. It
assumes repayment, in most cases.
14.2
Train and reculture employees for technological
age. As part of leadership training, the state
should help and train employees, including
teachers and faculty, at all levels to rethink their
work and relationships in the information age.
Employees from management to the front line
will be able to ask better questions about the
value and application of technology and use
of data that technology can deliver.
14.3
Affirm information technology as the major
presentation device. To more efficiently and
effectively communicate, the state should use
the potential information technology in all its
14.4
14.5
14.6
visual and interactive dimensions to communicate
facts and ideas, inform decisions and
facilitate input, using the creative capacity of
employees and distribution capacity of the
Public Information Utility.
Create a high level technology advisory function.
To tap citizens with technological expertise,
state government should create a high level
advisory function, attached to the Department
of Administration, to address many converging
technologies and their potential effect on
work, workplace, community, culture, service
delivery, training and learning.
Coordinate distance learning. To reduce duplication
and ensure full use of the public and
private sectors, the UW should coordinate distance
learning content generated and delivered
by all state government educational systems
directly or through the Public Information Utility,
which is responsible for message delivery.
Revamp purchasing laws covering high-tech.
To fix a procurement process that inhibits use
of high-tech, move beyond the simplistic assumptions
of current laws covering the purchase
of technology and sophisticated services.
Purchase for value, including service, not price
alone (see Goal #20).
GOAL #15: QUALITY SERVICE
15.1
Establish a “one stop shopping” service function.
To increase citizen access and make government
more user friendly, establish a one
stop shopping service function. Building on
DILHR’s model, the function would be customer-driven
and supervise a toll free line, online
service, kiosks and materials distribution.
15.2
Integrate customer service in the management
system. To achieve results, instill a service culture
and system that lets service happen
through committed employees.
15.3
Measure customer feedback. To continuously
improve service, repeatedly measure service
satisfaction. Survey results should be part of a
system, predicated upon goals and related to
those who do receive (existing customers) or
should receive service (potential customers).
Data will be included in the annual report card.
CITIZEN • COMMUNITY • GOVERNMENT — WISCONSIN: THE 21 ST CENTURY 65