Sofaware S-boxtm

Troubleshooting
I cannot access http://my.firewall or http://my.vpn. What should I
do?
• Verify that the S-box is operating (PWR/SEC LED is active)
• Check if the LAN LINK/ACT LED for the port used by your computer is
on. If not, check if the network cable linking your computer to the S-box is
connected properly.
• Try surfing to 192.168.10.1 instead of to my.firewall.
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Note – 192.168.10 is the default value, and it may vary if you changed it
in the My Network page.
• Check your TCP/IP configuration according to Chapter 2.
• Restart your S-box and your broadband modem by disconnecting the
power and reconnecting after 5 seconds.
• If your web browser is configured to use an HTTP proxy to access the
Internet, add "my.firewall" or "my.vpn" to your proxy exceptions list.
Every time I start Internet Explorer, the application searches for
an Internet connection. This is unnecessary, since I am connected
through the S-box. What should I do?
For Internet Explorer, versions 5 and 6, do the following:
1. Open the browser.
2. On the Tools menu, click Internet Options…, then click the Connections
tab.
3. For each item in the Dial-up Settings list, do the following:
a. Select the item.
b. Select Never dial a connection.
4. Click Apply.
5. Click OK.
6. Close all active browsers and try again.
SofaWare S-box Getting Started Guide