Sofaware S-boxtm

More documents

Recommendations

Info

Troubleshooting To reset the S-box to factory defaults using the Reset button 1. Make sure the S-box is powered on. 2. Using a sharp object, press the RESET button on the back of the S-box steadily for seven seconds and then release it. 3. Allow the S-box to boot-up until the system is ready (PWR/SEC LED flashes slowly or illuminates steadily in green light). 142 Warning – If you choose to reset the S-box by disconnecting the power cable and then reconnecting it, be sure to leave the S-box disconnected for at least three seconds, or the S-box might not function properly until you reboot it as described below. Rebooting the SofaWare S-box If your S-box is not functioning properly, rebooting it will often solve the problem. To reboot the S-box 1. In the Navigation Bar click on Setup. The Internet page appears. 2. Click the Firmware tab. The Firmware page appears. 3. Click on Restart. A confirmation message appears. 4. Click OK. The S-box is restarted (the PWR/SEC LED flashes quickly) and the following message appears. SofaWare S-box Getting Started Guide
After one minute the Login page appears. Running Diagnostics Troubleshooting You can view technical information about your S-box’s hardware, firmware, license, network status, and subscription services. This information is useful for troubleshooting. You can copy and paste it into the body an email and send it to technical support. To run diagnostics 1. In the Navigation Bar click on Setup. The Internet page appears. 2. Click the Firmware tab. The Firmware page appears. 3. Click on Diagnostics. Technical information about your S-box appears in a new window. 4. To refresh the contents of the window, click Refresh. The contents are refreshed. 5. To close the window, click Close. Chapter 11: Troubleshooting 143
Page 1 and 2:
SofaWare S-box TM Internet Security
Page 3 and 4:
Table of Contents Table of Contents
Page 5 and 6:
Table of Contents Chapter 7 Using S
Page 7 and 8:
Chapter 1 About Your SofaWare S-box
Page 9 and 10:
About This Guide About This Guide T
Page 11 and 12:
VPN SofaWare S-box Features and Com
Page 13 and 14:
Front Panel Getting to Know Your So
Page 15 and 16:
Chapter 2 Before You Install the S-
Page 17 and 18:
Installing TCP/IP Protocol Before Y
Page 19 and 20:
Before You Install the S-box 4. Cli
Page 21 and 22:
Before You Install the S-box 3. Rig
Page 23 and 24:
TCP/IP Settings Before You Install
Page 25 and 26:
Connecting Your S-box to the Networ
Page 27 and 28:
Configuring Your S-box for Internet
Page 29 and 30:
Using the Setup Wizard Configuring
Page 31 and 32:
Page 33 and 34:
Page 35 and 36:
Page 37 and 38:
Page 39 and 40:
Cable Connection Configuring Your S
Page 41 and 42:
Page 43 and 44:
Page 45 and 46:
Chapter 3 Logging on to the SofaWar
Page 47 and 48:
Logging on to the SofaWare Safe@ Po
Page 49 and 50:
Using the SofaWare Safe@ Portal Usi
Page 51 and 52:
Logging off � Connected - You are
Page 53 and 54:
Chapter 4 Viewing Network Activity
Page 55 and 56:
Configuring Network Settings When u
Page 57 and 58:
Enabling/Disabling NAT Changing the
Page 59 and 60:
Static Routes 4. Click Apply. The H
Page 61 and 62:
Table 1: Edit Route Page Fields In
Page 63 and 64:
Static Routes To delete a static ro
Page 65 and 66:
Chapter 5 Viewing the Event Log Vie
Page 67 and 68:
Viewing Connections Viewing Connect
Page 69 and 70:
Viewing Computers 3. To view node l
Page 71 and 72:
Chapter 6 Setting the Firewall Secu
Page 73 and 74:
Configuring Virtual Servers When us
Page 75 and 76:
Creating Rules Internet, for specif
Page 77 and 78:
Creating Rules 8. In the Block Rule
Page 79 and 80:
Chapter 7 Starting Your Subscriptio
Page 81 and 82:
Starting Your Subscription Services
Page 83 and 84:
Viewing Services Information Viewin
Page 85 and 86:
Selecting Categories for Blocking W
Page 87 and 88:
Virus Scanning 3. To re-enable the
Page 89 and 90:
Temporary Disable for E-mail Anti V
Page 91 and 92: Automatic and Manual Updates Automa
Page 93 and 94: Refreshing Your Service Center Conn
Page 95 and 96: Chapter 8 Adding and Editing VPN Si
Page 97 and 98: Adding and Editing VPN Sites using
Page 109 and 110: Setting Up Your S-box as a VPN Serv
Page 111 and 112: a. Click on the icon in the desired
Page 113 and 114: Installing a Certificate 5. Type in
Page 115 and 116: Logging on to a VPN Site Logging on
Page 117 and 118: Logging on through the my.vpn page
Page 119 and 120: Viewing VPN Tunnels • Remote Acce
Page 121 and 122: Chapter 9 Changing Your Password Ma
Page 123 and 124: 2. In the row of your username, cli
Page 125 and 126: Viewing and Editing Users 4. To ret
Page 127 and 128: Chapter 10 Upgrading Your Software
Page 129 and 130: 7. Click Next. The first Registrati
Page 131 and 132: Registering Your S-box Registering
Page 133 and 134: 4. Click Browse. A browse window ap
Page 135 and 136: Chapter 11 Troubleshooting Troubles
Page 137 and 138: Troubleshooting Every time I start
Page 139 and 140: Troubleshooting I changed the netwo
Page 141: Resetting the S-box to factory defa
Page 145 and 146: Appendix Technical Specifications F
Page 147 and 148: Glossary Glossary ADSL Modem (Asymm
Page 149 and 150: Glossary Hub A device with multiple
Page 151 and 152: Glossary Internet. When they have a
Page 153 and 154: URL A URL (Uniform Resource Locator
Page 155 and 156: A account, configuring, 93 active c
Page 157: U users deleting, 126 setting up re
show all

Sofaware S-boxtm

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?