Sofaware S-boxtm

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Troubleshooting I have forgotten my password. What should I do? Reset your S-box to factory defaults using the Reset button as detailed in “Resetting the S-box to factory defaults,” page 141. Note that this will erase all your settings. I purchased SofaWare Safe@Home Pro or SofaWare Safe@Office, but I only seem to have SofaWare Safe@Home functionality. What should I do? Your have not installed your product key. For further information, see “Upgrading Your Software Product,” page 127. I cannot connect to a VPN site using SofaWare Safe@Home Pro or SofaWare Safe@Office. What should I do? Check whether there is a problem with your VPN client: 1. Do one of the following: � If you are using SofaWare Safe@Home Pro, add the demo Check Point VPN site, using the procedure “Adding and Editing VPN Sites using SofaWare Safe@Home Pro,” page 96, as follows: 1) In the VPN Gateway Address dialog box, enter 207.40.230.20 in the VPN Gateway field. 2) In the VPN Network Configuration dialog box, select Download Configuration. � If you are using SofaWare Safe@Office, add the demo Check Point VPN site, using the procedure “Adding and Editing VPN Sites using SofaWare Safe@Home Pro,” page 96, as follows: 1) In the Welcome to the VPN Site Wizard dialog box, select Remote Access VPN. 2) In the VPN Gateway Address dialog box, enter 207.40.230.20 in the VPN Gateway field. 3) In the VPN Network Configuration dialog box, select Download Configuration. 2. Log on to the demo site, using “vpndemo” as your username and password. 3. Surf to http://207.40.230.22 The Check Point VPN-1 SecuRemote Demo Site should open and inform you that you successfully created a VPN tunnel. 138 SofaWare S-box Getting Started Guide
Troubleshooting I changed the network settings to incorrect values and am unable to correct my error. What should I do? Reset the network to its default settings using the button on the back of the S-box unit. See “Resetting the S-box to factory defaults,” page 141. I am using the S-box with another DSL/Cable router, and I am having problems with some applications. The S-box performs Network Address Translation (NAT). It is possible to use the S-box behind another device that performs NAT, such as a DSL router or Wireless router, but the device will block all incoming connections from reaching your S-box. To fix this problem, do ONE of the following. (The solutions are listed in order of preference.) • Consider whether you really need the router. The S-box can be used as a replacement for your router, unless you need it for some additional functionality that it provides, such as Wireless access. • If possible, disable NAT in the router. Refer to the router’s documentation for instructions on how to do this. The following suggestions will work only if the router is connected to the WAN port of the S-box: • If the router has a "DMZ Computer" option, set it to the S-box’s external IP address. • Set the router to direct all incoming connections to the S-box’s external IP address. Chapter 11: Troubleshooting 139
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SofaWare S-box TM Internet Security
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Table of Contents Table of Contents
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Table of Contents Chapter 7 Using S
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Chapter 1 About Your SofaWare S-box
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About This Guide About This Guide T
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VPN SofaWare S-box Features and Com
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Front Panel Getting to Know Your So
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Chapter 2 Before You Install the S-
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Installing TCP/IP Protocol Before Y
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Before You Install the S-box 4. Cli
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Before You Install the S-box 3. Rig
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TCP/IP Settings Before You Install
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Connecting Your S-box to the Networ
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Configuring Your S-box for Internet
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Using the Setup Wizard Configuring
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Cable Connection Configuring Your S
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Chapter 3 Logging on to the SofaWar
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Logging on to the SofaWare Safe@ Po
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Using the SofaWare Safe@ Portal Usi
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Logging off � Connected - You are
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Chapter 4 Viewing Network Activity
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Configuring Network Settings When u
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Enabling/Disabling NAT Changing the
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Static Routes 4. Click Apply. The H
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Table 1: Edit Route Page Fields In
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Static Routes To delete a static ro
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Chapter 5 Viewing the Event Log Vie
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Viewing Connections Viewing Connect
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Viewing Computers 3. To view node l
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Chapter 6 Setting the Firewall Secu
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Configuring Virtual Servers When us
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Creating Rules Internet, for specif
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Creating Rules 8. In the Block Rule
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Chapter 7 Starting Your Subscriptio
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Starting Your Subscription Services
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Viewing Services Information Viewin
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Selecting Categories for Blocking W
Page 87 and 88: Virus Scanning 3. To re-enable the
Page 89 and 90: Temporary Disable for E-mail Anti V
Page 91 and 92: Automatic and Manual Updates Automa
Page 93 and 94: Refreshing Your Service Center Conn
Page 95 and 96: Chapter 8 Adding and Editing VPN Si
Page 97 and 98: Adding and Editing VPN Sites using
Page 109 and 110: Setting Up Your S-box as a VPN Serv
Page 111 and 112: a. Click on the icon in the desired
Page 113 and 114: Installing a Certificate 5. Type in
Page 115 and 116: Logging on to a VPN Site Logging on
Page 117 and 118: Logging on through the my.vpn page
Page 119 and 120: Viewing VPN Tunnels • Remote Acce
Page 121 and 122: Chapter 9 Changing Your Password Ma
Page 123 and 124: 2. In the row of your username, cli
Page 125 and 126: Viewing and Editing Users 4. To ret
Page 127 and 128: Chapter 10 Upgrading Your Software
Page 129 and 130: 7. Click Next. The first Registrati
Page 131 and 132: Registering Your S-box Registering
Page 133 and 134: 4. Click Browse. A browse window ap
Page 135 and 136: Chapter 11 Troubleshooting Troubles
Page 137: Troubleshooting Every time I start
Page 141 and 142: Resetting the S-box to factory defa
Page 143 and 144: After one minute the Login page app
Page 145 and 146: Appendix Technical Specifications F
Page 147 and 148: Glossary Glossary ADSL Modem (Asymm
Page 149 and 150: Glossary Hub A device with multiple
Page 151 and 152: Glossary Internet. When they have a
Page 153 and 154: URL A URL (Uniform Resource Locator
Page 155 and 156: A account, configuring, 93 active c
Page 157: U users deleting, 126 setting up re
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Sofaware S-boxtm

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