Sofaware S-boxtm

Troubleshooting
Every time I start Outlook Express, the application searches for an
Internet connection. This is unnecessary, since I am connected
through the S-box. What should I do?
For Outlook Express, versions 5 and 6, do the following:
1. Open Outlook Express.
2. On the Tools menu, click Accounts, then click the Mail tab.
3. For each of the accounts configured in the mail window, do the following:
a. Click Properties, then click the Connection tab.
b. Clear the Always connect to this account using check box.
c. Click OK.
4. Click Close.
5. Close all active browsers and try again.
I run a public Web server at home but it cannot be accessed
externally, although it is accessible to the computers on my
network. What should I do?
Surf to the security page and use the Servers submenu to allow access to your
server.
My network seems extremely slow. What should I do?
• The Ethernet cables may be faulty. For proper operation, the S-box requires
STP CAT5 (Shielded Twisted Pair Category 5) Ethernet cables. Make sure
that this specification is printed on your cables.
• Your Ethernet card may be faulty or misconfigured. Try replacing your
Ethernet card.
I cannot play a certain network game. What should I do?
• Turn the S-box security to Low and try again.
• If the game still does not work, set the computer you wish to play from to
be the DMZ server.
• When you have finished playing the game make sure to clear the DMZ
setting otherwise your security might be compromised.
Chapter 11: Troubleshooting 137