Highways Agency Annual Report and Accounts 2011-2012

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Operating the network: SECTION 3 Case Study: M53 Bidston Moss scheme achieves one million injury-free hours of work The M53 Bidston Moss scheme achieved an important milestone, securing one million injury-free hours worked. This means that since the project started in March M53 Bidston Moss 2009 there have been 120 weeks without a reportable accident. At any one time up to 250 people are working on the site. The M53 Bidston Moss Viaduct is a 720 metre long, 37 metre span steel box girder structure on the Wirral approach to the Kingsway Tunnel under the River Mersey. It carries the M53 over the A554 roundabout as well as the Birkenhead to New Brighton railway. marketing campaign working with over 160 partners including AA, RAC, professional freight associations, local authorities and shopping centres to deliver winter messages through their own communications channels. We also widened our own use of social media with dedicated twitter feeds resulting in 53,000 hits on related websites, giving advice to road users during winter weather. Reliable journeys Managing traffic We have devised an enhanced method of service delivery, known as the Future Operating Model, for our traffic management functions. This model aims to provide improved delivery of services to road users at a lower cost. Changes that have been agreed and are now being implemented include: • Variable crewing of traffic officer vehicles. • Introduction of 50 new fleet vehicles, replacing ageing and unreliable vehicles and saving cost. • Intelligence led deployment of our traffic officers, both saving money in fuel and reducing our environmental impact. • Introduction of a Central Contact Centre to handle all public and non-incident related calls and contacts. • The withdrawal of information services where take up was low, including Traffic Radio and the Highways Agency automated telephone information service. • Renewed contracts for the collection and dissemination of traffic data at significantly reduced cost. • Flexible resourcing model to more closely align the work patterns of our people with the demands on our service from road users. We forecast that this model will transform the efficiency of traffic management, with savings estimated at around 20 per cent in 2011-12. We have achieved a total in-year saving of £43.8 million against the Spending Review 2010 baseline, exceeding the budgeted saving of £24.1 million. This has been delivered through change projects and through changes in the way we manage our day-today business in accordance with the model. Managing road works – night time working We are always seeking ways to reduce the impact that road works have on road users and rarely carry out routine maintenance during peak times. From April 2011 to March 2012, 99.94 per cent of the Agency’s road network was available for road users at peak times, and 99.61 per cent available at night (excluding closures caused by incidents or unplanned works). Night-time resurfacing of the M1, at Junction 19 Highways Agency Annual Report and Accounts 2011-12
SECTION 3: Operating the network Incident Support Unit However, the amount of works carried out at night and at the weekend must be balanced against the higher costs involved. We continue to strengthen our approach to the delivery of traffic management to ensure we operate the road network safely and effectively, whilst seeking to minimise the impact on road users when determining the most cost effective approach to schemes. Preparing for the London 2012 Olympics We have worked closely with the Olympic Delivery Authority and the London Organising Committee for the Olympic Games throughout 2011-12 to ensure that athletes and officials are able to travel easily between Olympic venues and that the rest of our roads continue to run smoothly during the Olympic period. A programme of activities was developed to help us achieve these aims. These activities include: • The 24/7 operation of a dedicated Highways Agency desk in the Games Transport Co-ordination Centre to enable effective communication with the other Olympic and Paralympic transport organisations. • The introduction of a ‘Games Family Lane’ on the M4 between Heathrow and Central London to reduce journey times for Games Family traffic. This will be operational 12 days before the Games opening ceremony. • An embargo on roadworks in the East and South East regions close to London, and some routes in the South West, so that no planned daytime work will disrupt the Games. • The operation of Traffic Officers on the non-motorway London to Weymouth route for the first time, supported by the use of portable variable messaging signs to provide live traffic information to road users. • Extra Traffic Officer patrols and pre-positioned vehicle recovery units to be stationed at key locations to ensure a swift response to incidents. Informed travellers Providing information to road users We have come a very long way since the days of the ‘Cones Hotline’, which was introduced in 1992 before the Agency was formed. The provision of accurate and timely information is central to our role as network operator. We collect and process traffic information on the strategic road network, disseminating this information to road users, internal Agency functions and operational partners, including the Traffic England website, Highways Agency Information Points and the Highways Agency Information Line. Variable message sign (VMS) We continue to use variable messaging signs (VMS) tactically and strategically to keep road users informed. We will also Highways Agency Annual Report and Accounts 2011-12
Page 1 and 2: Safe roads, reliable journeys, info
Page 3 and 4: © Crown Copyright 2012 You may re-
Page 5 and 6: SECTION 1: Highlights Highlights
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Highways Agency Annual Report and Accounts 2011-2012

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