Pano System for Cloud Administrator's Guide - Pano Logic

Pano System for Cloud
Administrator’s Guide
Help Version 1.0.2
13 July 2012
Copyright © Pano Logic Inc.

About This Book
This book describes the installation and administration of the Pano® Virtual Desktop Solution.
Who Should Use This Book
This book is intended to support System Administrators who need to deploy and maintain the
Pano System.
Related Documentation
Pano System Release Notes - This outlines what’s new in the release and what known issues were
fixed in the release. This is available online at www.panologic.com and through the Pano System
Online Help.
Contacting Pano Logic
Pano Logic Technical Support: • support@panologic.com or (650) 454-8966
Copyrights and Trademarks
Pano, Pano Logic, Pano Button are registered trademarks of Pano Logic, Inc.
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Table of Contents
Users & Workloads for Pano Cloud Desktops .....................................................................................................................4
Endpoints ..............................................................................................................................................................................5
Accessing Windows Applications.........................................................................................................................................5
Pano System for Cloud vs. Chrome OS Devices...................................................................................................................6
System Requirements...........................................................................................................................................................9
Installation............................................................................................................................................................................ 11
Configure Pano Controller for Cloud IP Address................................................................................................................13
Install a New Release ...........................................................................................................................................................13
Discovery -­‐ Add Pano Zero Clients & Pano Virtual Clients................................................................................................. 14
View Clients ..........................................................................................................................................................................15
Set Up Client Profiles ...........................................................................................................................................................15
Set Up Printers for Pano Cloud Desktops.......................................................................................................................... 16
How Licensing Works ......................................................................................................................................................... 19
License States and Transitions ...........................................................................................................................................20
Enforcement of License Limitations .................................................................................................................................. 22
License Configuration for the Pano System for Cloud...................................................................................................... 23
Set Up Alert Notifications................................................................................................................................................... 25
Set Backup Location ...........................................................................................................................................................26
Back Up and Restore Controller Database ........................................................................................................................26
Configure for Failover and Scalability ................................................................................................................................26
Monitor Your System.......................................................................................................................................................... 27
Mixing Systems ...................................................................................................................................................................30
Pano Zero Client Family .......................................................................................................................................................31
Connecting Pano Zero Clients .............................................................................................................................................31
Physically Secure Pano Devices.......................................................................................................................................... 32
Install Pano Zero Client Mounting Brackets ...................................................................................................................... 32
Pano Zero Client Hardware Specifications ........................................................................................................................ 33
Pano Virtual Client Deployment Options ...........................................................................................................................34
Requirements for Implementing Pano Virtual Client ........................................................................................................ 35
Download Pano Virtual Client Software ............................................................................................................................36
Prepare Network Infrastructure ........................................................................................................................................ 37
Deploy Pano Virtual Clients ................................................................................................................................................38
Configure Windows to Launch PVC Alternative Shell .......................................................................................................40
Using Pano Virtual Client ....................................................................................................................................................42
Connect Pano Zero Clients To Your Wireless Network.....................................................................................................46
Add Pano Logic Vendor Class for Linux DHCP Server .......................................................................................................48
Add Pano Logic Vendor Class for Netware DHCP Server..................................................................................................49
Add Pano Logic Vendor Class for Cisco IOS DHCP Server.................................................................................................49
Add Pano Logic Vendor Class for Alcatel/Lucent VitalQIP DHCP Server ..........................................................................50
Add Pano Logic Vendor Class for Infoblox DHCP Server ...................................................................................................51
Using the Command Line in Pano Controller for Cloud ....................................................................................................54
General FAQs....................................................................................................................................................................... 55
USB & Peripheral FAQs ....................................................................................................................................................... 55
Ubuntu FAQs....................................................................................................................................................................... 57
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1
Pano System for Cloud
This chapter explains the capabilities, installation, and administration of Pano Logic’s new onpremises
LAN-based system, called Pano System for Cloud. Like other Pano Logic products, Pano
System for Cloud provides desktops to users from a server. The key difference is that the desktop
is Chrome, from Google. The system as a whole is designed to leverage the power of Chrome,
Google Apps, Google Docs, and cloud-based IT technology. Like Pano System for VDI, the server,
called Pano Controller for Cloud, is on your premises and under your control.
• Users & Workloads for Pano Cloud Desktops
• Endpoints
• Accessing Windows Applications
• Pano System for Cloud vs. Chrome OS Devices
Users & Workloads for Pano Cloud Desktops
Pano cloud desktops are Chrome web browsers delivered to the user’s desk via a Pano Zero Client
or a Pano Virtual Client. Typical users will have workloads and applications that are web-based
and which are compatible with the Chrome browser. For example, users who use Google Gmail or
Microsoft Hotmail for email, Google Calendar for scheduling, Google Apps for Business or
Microsoft Office 365 as a productivity suite, and Software-as-a-Service (SaaS) applications such
as the NetSuite ERP or the Salesforce.com CRM are excellent candidates.
(Note: Pano System for Cloud also supports a single-window kiosk mode, which lets users
browse, but is restricted to a domain specified by the administrator. No login is required.)
Applications and websites that use Adobe PDF and Flash content are supported by the native
facilities in the Chrome browser. Java and Silverlight applications and content are also supported
via plug-ins that come already installed on the Pano Controller for Cloud server. However, web

applications that use ActiveX controls may not be compatible with Chrome; if so, they will not
work with Pano cloud desktops.
If your users are generally web-based but need occasional access to a Windows desktop or
Windows-based applications they can still work within Pano cloud desktops, using Office 365. See
Accessing Windows Applications for more information.
Endpoints
User can access their applications and documents
in any of three ways, and can switch back and
forth as desired. The three ways are:
• Pano Zero Client, a small hardware unit that
sits on a desktop and connects to a monitor,
keyboard and mouse.
• Pano Virtual Client, software that lets you
temporarily re-purpose a Windows PC to
function as an endpoint.
• Chromebook or Chromebox, third-party products that provide direct Chrome support and
access to all Google Apps and Google docs.
Mobile users can use a Pano Zero Client to take advantage of a large monitor and full-sized
keyboard while working on-site, yet retain the convenient portability of a Chromebook while on
the road. Pano Cloud Desktops inter-operate with Chrome OS devices, such as the Samsung
Chromebook and Chromebox, as both leverage users’ Google accounts to sync and set up the
same desktop settings. Refer to Pano System for Cloud vs. Chrome OS Devices for more
information.
Remote Access and Pano System for Cloud
Pano Remote is not currently supported on Pano System for Cloud. Users who need remote
access can use a Chromebook, or run the Chrome browser on a PC or Mac. This provides them
with the same set of saved apps, extensions, settings, bookmarks, passwords, Cloud Print
printers, etc. as they have in their Pano Cloud Desktop and they will have access to the same set
of cloud services and apps, such as Google Drive and Google Apps for Business.
Accessing Windows Applications
Google provides a web application to the Chrome Browser called Chrome Remote Desktop. Using
this utility you can log in to a Windows, Mac, or Linux system. In particular, you can log into a
virtual Windows OS running in a Pano desktop virtual machine (DVM). To use this capability, you
must install the Chrome browser and the Chrome Remote Desktop application in the Chrome
browser on your Pano DVM or other Windows computer. After you enable it and supply a PIN for
security, the Chromoting Host extension is installed in the DVM. Then, you simply log in using
your Google Account.
From the Pano cloud desktop you’ll need to log in to Chrome using the same Google Account used
in the DVM. Install the Chrome Remote Desktop web application and activate it. You should see
your DVM listed under My Computers - click on it and enter your PIN to login to the DVM and run
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any Windows application you need. If you save the results of working in the Windows application
to your Google Drive or send them via Gmail you’ll be able to continue using them back in your
Pano cloud desktop.
More information on Chrome Remote Desktop can be found in the Chrome web store and in the
Chrome online help.
For Current Users of Pano Logic Virtual Windows Desktop Systems
Future releases of Pano System for Cloud will integrate fully with the Pano System for VDI
(Windows), giving admins and users a choice of whether to use a full Windows virtual desktop or
a Chrome virtual desktop. The Pano Cloud Desktop is a low-cost, highly-secure method to make
the power of Chrome and the cloud available to users. A Pano Zero Client can even be switched
back and forth between the two virtual platforms.
Pano System for Cloud vs. Chrome OS Devices
If you’ve been deploying Chromebooks or the recently released Chromebox, which run the Google
Chrome OS, to provide a cloud desktop you should be aware of how the Pano System for Cloud
compares to these Chrome OS devices and Google’s associated management tools.
Similarities with Chrome OS
The Pano System for Cloud and the Google Chrome OS have these characteristics in common and
can be used together to deliver cloud desktops:
• Both use the Chrome browser to run web and SaaS applications.
• Both use Google Accounts to sync between sessions or devices as well as to authenticate users.
• Both rely on access to Internet-based services and applications such as Gmail and Google Docs.
Differences Between Chrome OS and Pano System for Cloud
Pano System for Cloud has a number of differences from Chrome OS devices:
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Characteristic Pano System for Cloud Chrome OS Devices
Architecture Server-based Chrome browser process Local copy of Chrome OS on SSD
Form Factors Multiple zero client or LCD monitor endpoint form
factors
Repurpose PCs Pano Virtual Client software to repurpose
PCs/laptops
Windows OS
Access/Support
Same endpoints connect to Windows desktop via
Pano System for VDI
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Desktop or laptop endpoint form factor
No option to repurpose PCs
Linux-based PC/laptop with no direct reuse for
Windows OS access
Plug-in Support Supports Java and Silverlight applications/content No support for Java or Silverlight applications or
content
Network Ethernet LAN Wi-Fi and Ethernet LAN, optional 3G WAN
Management
Console
Pano Controller for Cloud console running on your
on-premises server, obtained via perpetual server
license from Pano Logic
Tabs in Console Clients, Client Profile, Setup, and Log tabs in
management console
Google Apps for Enterprise management console
running on Google’s servers, obtained via 36 month
seat-based support & maintenance fee to Google
Org Settings, Device Settings, Shipments, and
Devices tabs in management console
User Groups No user groups in console Create Google user groups, and can apply policies
to groups
Windowing Multiple tabs and windows but no window
manager or desktop UI
Kiosk Mode Supports device-based kiosk mode along with
user logins
Protocols Pano Direct Protocol on LAN, HTTP/HTTPS on
Internet
Guest Logins Explicit guest logins not needed; users can log in
at any endpoint. Each session is created in a
separate sandbox on server, then discarded
Connection
Status Display
Pano Button shows connection status, provides
easy way to disconnect
Aura windowed desktop UI with multiple,
overlapping windows and app dock
No support for locked-down device-based or kiosk
modes - users must login
HTTP/HTTPS on LAN and Internet
Guest logins supported along with named user
accounts
No equivalent to Pano Button, handled via software
in Chrome OS
Syncing Syncing via user’s Google account Syncing via user’s Google account or by applying
Apps policies by Admin
App/Extension
Control
No control over which apps or extensions are
loaded from console
Apps, extensions, and URLs can be
whitelisted/blacklisted from console
Data Leakage Data never stored locally Data can be stored on local file system
Encryption All keyboard traffic encrypted with AES128,
website and app traffic may be encrypted with
HTTPS/SSL
Screen Lock No option to control screen lock via policies in
management console
Website and app traffic may be encrypted with
HTTPS/SSL
Can set screen lock policies in management console
Preinstall Apps No option to preinstall apps but can set initial URL Can preinstall apps for users in management
console
The diagram below illustrates the differences in architecture between the Pano System for Cloud
and Chrome OS devices, both in which network protocols are used and in where the different
management consoles are provided:

What to do next: Installing Pano Controller for Cloud
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Chapter 0Installing
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2
Pano Controller for Cloud
This chapter explains the installation of Pano System for Cloud. Like other Pano Logic products,
Pano System for Cloud provides a desktop to users via the Pano Zero Client or Pano Virtual Client.
But rather than distributing PCs or laptops all over, each user’s desktop runs on centralized
hardware, typically located in your data center.
The key difference between Pano System for Cloud and Pano System 6.0 is that Pano System for
Cloud uses Google’s Chrome operating system instead of Microsoft’s Windows operating system.
The system as a whole is designed to leverage the power of Chrome, web applications or services
such as Google Docs and Gmail, and the growing trend to move IT technology away from clientserver
architectures and into the cloud.
• System Requirements
• Installation
• Configure Pano Controller for Cloud IP Address
• Install a New Release
System Requirements
To deploy a Pano System for Cloud, you’ll need, at a minimum:
• Pano Zero Clients, either G1 or G2. Pano System for Cloud also supports Fujitsu zero client LCD
monitors, such as the DZ19-2 or DZ22-2.
• Server hardware on which to run the Pano Controller for Cloud software. Refer to Server
Requirements for Installation.
• A network infrastructure that includes a DHCP server, DNS, and adequate access to the
Internet. You will need administrative access to the network.
• If you wish to use Pano Virtual Client to re-purpose PCs as Chrome workstations, you will need
a relatively new PC running the current, fully-patched version of Windows XP or Windows 7.
Windows Vista is not supported. (Note: the initial release of Pano System for Cloud does not
support mixing Pano Virtual Clients for VDI and for Chrome on the same network subnet.)
Trial versus Permanent Installation
If you wish, you can run Pano Controller for Cloud from a USB flash drive or CD/DVD. Called
Uninstalled mode, this allows you to quickly try out the software without making any changes to
the hosting server or PC by booting the Pano Controller for Cloud directly from you Flash drive or
CD/DVD. When running uninstalled, you have the following limitations:
• You are limited to five concurrent Pano cloud desktops.
• No license key is required and license restrictions are not enforced.
• The Manage Licenses button (under License Configuration) is disabled.
• No hard drives are required in the server.
• Any settings you make in the Pano Controller for Cloud console will be lost when the server is
rebooted, or if power fails, etc.

• You cannot back up or restore settings.
• Clustering of multiple servers is not supported.
When you are ready to move to production, the software can be installed on disk. At this point,
the restrictions are removed. You can have as many users as you want, but licensing is enforced.
You will need to load a license key within 60 days of first use. In addition, clustering of multiple
servers for scalability or fault-tolerance is supported.
You can start out using Pano Controller for Cloud uninstalled and then switch to using it installed
by selecting the option to install at the top of the menu displayed on the server’s monitor after it
boots from optical media or a USB flash drive.
Server Requirements for Installation
Server hardware for Pano Controller for Cloud needs to be compatible with Ubuntu Server 10.4
and have drivers available for that Linux OS. Note: you do NOT need to be familiar with Ubuntu
or Linux in general; the software self-installs without user intervention on compatible hardware.
Detailed, up-to-date information on server hardware compatibility can be found on the Ubuntu
Wiki at: wiki.ubuntu.com/HardwareSupport. Ubuntu Certified server hardware systems can be
found at: www.ubuntu.com/certification/server/models/?release=10.04 LTS.
Minimum hardware requirements for the server hardware are:
• CPU: 1 or 2 quad- or six-core CPUs. As a rough guide, you can host up to 10 concurrent
desktops for each physical CPU core, depending on the number of tabs, applications, and
streaming content being used by users. A server with dual six-core Westmere or later CPUs and
adequate RAM may be able to support 120 or more concurrent cloud desktops.
• Display and Keyboard: needed for initial software installation only; can then be removed.
• RAM: at least 1 GB RAM plus between 512MB to 1GB of RAM per concurrent cloud desktop.
Adding more memory per concurrent cloud desktop may help reduce the load on the hard drive
due to memory swapping. As with the CPU, this is dependent on the user workloads.
• Hard Drive: space is needed both for Ubuntu and the Pano Controller for Cloud software, as
well as for temporary user files and memory swap space. When installed, the Pano Controller
for Cloud server software will reformat the primary hard drive installed in the server. To
improve the performance of memory swap space we recommend using either a SSD or
mirrored RAID-1 15K rpm SAS hard drives connected to a controller card with battery backup
and 256MB to 512MB of cache memory.
° Hard Drive Space for Pano Controller for Cloud Software: a minimum of 1 GB.
° Hard Drive Space for User Files: users need space for temporary storage of files such as
email attachments or downloaded PDF files before they are moved to cloud storage. In
general, provide 512-1024MB of space for each concurrent Pano cloud desktop.
° Hard Drive Space for Memory Swap: additional disk space should be provided for memory
page swap space. Allow disk space equal to 0.5x to 1x the amount of RAM installed.
• Boot Device: you need to be able to boot the server using the Pano Controller for Cloud image
from either a CD drive or a USB flash drive for the initial installation step.
• Network Interface: A single gigabit Ethernet connection is sufficient.
• Peripherals: during the installation process you’ll need to see and respond to messages,
dialogs, and menus displayed by the Pano Controller for Cloud server software. A monitor,
keyboard and mouse will be needed during installation but can be removed from the server
once it is installed, as all other management is done via the web-based console provided by the
Pano Controller for Cloud.
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Server Requirements for Uninstalled Use
If you are running Pano Controller for Cloud uninstalled, you can use any recent Ubuntu 10.4compatible
PC, provided it has at least 8GB of RAM. A hard drive is not needed, but a bootable
CD, DVD, or USB port is required.
Network Infrastructure Requirements
You’ll need administrative access to the following network infrastructure:
• DHCP Server: a DHCP server is needed to provide discovery information to the Pano Zero
Clients used with the Pano Controller for Cloud server. If you are running Pano Zero Clients
with the Pano System for VDI you may need to use a separate DHCP server. More detailed
instructions on how to do this are provided below.
If you plan to deploy Pano Virtual Client, you will also need access to:
• DNS Server: DNS Service (SRV) records, the same mechanism that Windows computers use
to find their AD Domain Controller, LDAP service, etc., need to be created for discovery of Pano
Virtual Clients by Pano Controller.
• Active Directory (optional): If, as recommended, you are using automated deployment for
Pano Virtual Clients, you must have Microsoft Active Directory (AD) deployed and have
administrative access to your AD domain controller. This is not needed if you are only using
Pano Zero Clients.
Installation
Installing the Pano Controller for Cloud is easy; it essentially self-installs. You can install from a
CD/DVD, using the ISO image, or create a USB install drive. USB is required for trial installations.
The first step is to download the software from ftp://download.panologic.com. Pano Logic
recommends that you use Google’s Chrome browser, from a computer which is able to either burn
a CD/DVD or write to a USB Flash drive. There are three components:
• PanoControllerForCloud-1.0.0.iso, which contains the Pano Controller for Cloud ISO image. This
is a large file (~700 MB) so allow time for the download.
• PanoLogic-USB-Installer-1.0.exe, which creates a bootable USB drive from the ISO image. This
is optional.
• PanoVirtualClient_WinX_NNN.msi; where X is either XP or Windows 7, and NNN selects 32-bit
or 64-bit versions. This is optional as well; you only need it if you plan to re-purpose PCs to
function as client terminals.
CD/DVD Creation
Next, you’ll need to burn the ISO image file (about 665 MB in size) to either a CD or DVD optical
media. From Mac OS X, use Disk Utility to create the media.
From Windows, use any tool with which you are familiar. If you don’t have an image-burning tool
for Windows, the ImgBurn utility is available for free from http://www.imgburn.com. Please note
that booting and installing from optical media can be several times slower that the same
operations run from a USB flash drive, depending on the speed of your optical drive.
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USB Creation
For USB installation, use a USB flash drive of at least 1 GB, formatted as FAT32.
1. Download or copy the ISO image and the USB installer to a Windows XP or Windows 7
computer.
2. Launch the installer program.
3. Select the ISO file.
4. Select the target USB device.
5. Click Create, then click Yes.
Installing the Pano Controller for Cloud Software
To install Pano Controller for Cloud, boot your
server using the CD/DVD optical media or USB
flash drive. When the boot process has
completed you’ll be presented with the Pano
Controller for Cloud menu.
For trial (‘uninstalled’) operation, select option
2. To install to disk, select option 1.
You’ll be asked questions about language,
location, time zone, and keyboard layout. After
that you’ll pick the server drive to install Pano
Controller for Cloud on. Select the primary
drive, then select ’Erase and use the entire drive’ and click the Install button. Do not use a
partition of a disk. Installation takes 10 to 25 minutes, depending on boot device speed.
When installation is complete, remove the installation media and restart the computer. You’ll be
presented with a login screen that includes an IP address. This address came from your DHCP
server. You’ll need this IP number to connect to the Pano Controller for Cloud console initially.
(You’ll be able to change it later.)
Log in, using the user name ‘admin’ and the
password: ‘password’. Next, change the
password. Select option 4 and enter a new
password.
You can change the network settings now or
begin using a browser to manage the system.
Management Options
Certain initial setup options can be done from
either the command line or the browser.You
can manage the controller from the command
line, but it’s easier to do so from the browser.
You can disconnect the keyboard and monitor
used for the installation.
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To connect to the Pano Controller for Cloud,
go to a different computer on the same
network, and use its web browser. Enter the
IP address of the server into the address bar
in place of a URL. You should see the login
dialog. If you don’t see the login dialog check
to make sure you have the correct IP address.
You can use the ’ping’ command to confirm
that the two computers can connect to each
other.
If you cannot ping, go back to the console and verify the IP address.
Configure Pano Controller for Cloud IP Address
If you have not already changed the IP address, do so now. You need to know the IP address in
order to manage the controller; it’s best to set a static IP address.
From the Setup tab, open Platform Settings. Edit the
Network settings. Change Address Type to Static IP.
In IP Address, enter a reserved static IP for your LAN.
You’ll also need to set the Network Mask, Gateway
(to the Internet) and DNS servers. After you click on
Save & Restart, you’ll need to log back in to the Pano
Controller for Cloud console at the new static IP
address.
Next Steps
At this point, you can complete your system
deployment: Configuring Pano Controller for Cloud
Install a New Release
Pano Controller for Cloud software updates are done by simply installing the new software over
the old software, the same way you did for the initial installation. Be sure to back up your
configuration before installing new software; then restore from backup.
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Chapter 0Configuring
14 � Pano System for Cloud Administrator’s Guide
3
Pano Controller for Cloud
If you are conducting an initial trial with just a few endpoints, and your network has a DHCP
server, DNS, and access to the Internet, you can simply set up one or more Pano Zero Clients
and begin using the system. Pano Zero Client setup is fairly self explanatory; just connnect a
monitor, keyboard, mouse, power, and Ethernet. For details, see Pano Zero Client Family. (You
can’t do this if you already have Pano Zero Clients running Windows desktops. The systems can
be mixed, but there are additional steps you must take in a mixed environment.)
• Discovery - Add Pano Zero Clients & Pano Virtual Clients
• View Clients
• Set Up Client Profiles
• Set Up Printers for Pano Cloud Desktops
Pano Controller Web Interface Tabs
• Clients tab - lists the client endpoints discovered by Pano Controller and their status.
• Client Profiles tab - defines client profiles that can be associated with one or more clients.
• Setup tab - used to configure the Pano Controller for Cloud.
• Logs - provides oversight of system behavior.
Discovery - Add Pano Zero Clients & Pano Virtual Clients
‘Discovery’ is the term for how Pano Controller for
Cloud finds the clients on your network. There are
three options for discovery:
• Broadcast. This is the simplest method, but should
not be used on the same network with existing
Pano Zero Clients supporting Windows. When you
enable this option, the Pano Controller for Cloud
periodically broadcasts packets on the local subnet
to discover new Pano Zero Clients. To enable
Broadcast Discovery, go to the Setup tab, open
Discovery Configuration, and click on Edit. Tick the
box for Discovery. Click OK.
• DHCP Method. Configure your DHCP server to
provide the address of the Pano Controller for
Cloud to the Pano Zero Clients. The process varies
with the type of DHCP server. Details are available
in Tech Notes.
• DNS Method. This must be used if you are using
Pano Virtual Clients. A ‘service location’ (SRV)
must be added to your DNS server to provide for
discovery of the Pano Controller for Cloud by Pano
Virtual Clients. For instructions on how to do this,
refer to Pano Virtual Client.

View Clients
Pano Zero Clients and Pano Virtual Clients are shown under the Clients tab. (Note that, in this
context, ‘client’ does not refer to a human user, but rather to an endpoint.)
The screen shows basic state information for all clients known to the Controller. The list can be
sorted by any of the column values. The Client Profile column is of particular interest because
Client Profiles are the primary method of configuring individual clients.
Set Up Client Profiles
Client Profiles allow you to preset some standard settings and assign them as a group to one or
more clients or endpoints registered in the Pano Controller for Cloud.
Client profile settings include both Client Settings, which cannot be changed by a user during their
cloud desktop session, and Default User Preferences, which users can override using the Pano
Control Panel.
Use of client profiles is optional. Clients that aren’t explicitly assigned to a specific client profile
will be assigned to the ‘Default’ profile. A Pano Zero Client or Pano Virtual Client can only be
assigned to one client profile at a time.
To create profiles, click on Add. Each client
profile is assigned a name, which will show up in
the client profile column of the Clients tab in the
Pano Controller console.
Client Settings in each client profile
include:
• Windowed Mode, with default URL. This
defines the web page to which the cloud
desktop will open. If not specified, the starting
tab in will default to the Chrome Login tab.
The value entered should start with http:// or
https:// or www.
• Kiosk Mode. If checked, endpoints are in Kiosk
Mode. This restricts desktop sessions to the
specified domain. Users can only access web
pages that have the same value at the start of
the URL. This is commonly used to restrict
browsing to a particular site for dedicated
workstations, such as a library card catalog
workstation.
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Default User Settings in each client profile include:
• Resolution. In most cases, select Native; the endpoint will then use the monitor’s default
setting. If you choose a specific resolution setting, make sure the monitors used are capable of
displaying the selected resolution.
• Colors. This is grayed out if Resolution is set to Native. Selecting ‘Thousands’ (16-bit color
depth or quality) reduces network bandwidth demand and improves responsiveness. It may,
however, cause slight banding to be visible in shaded areas of high-quality images. Selecting
‘Millions’ (24-bit color quality) yields the best image quality.
• Monitor Power Save. This turns off the displays attached to the endpoint after a specified period
of keyboard/mouse inactivity.
• Device Power Sleep. This puts Pano Zero Client G2 and G2M units to sleep after the specified
period of keyboard/mouse inactivity.
Windowed Mode
Windowed mode is the default mode for client profiles. This mode is typically used for clients that
are used by known users, such as an employee or staff/faculty member. These users are trusted
to operate the endpoint and cloud desktop in a safe manner.
In Windowed Mode the following options are available to users:
• New Window function (either menu or Ctrl-N)
• Multiple tabs and windows.
• Starting URL, if defined by a client profile associated with the client
Kiosk Mode
For endpoints that are used for a dedicated purpose, such as a library card catalog station or a
public access workstation you can tie their cloud desktop to a single website by enabling Kiosk
Mode in the client profile assigned to the endpoints. You’ll also need to specify a Starting URL in
the client profile.
When enabled, Kiosk Mode enforces the following restrictions on the use of the endpoint:
• Single window and tab only, multiple tabs not allowed.
• Starting URL specified in the client profile.
• No address bar for direct input of URL. User navigation is limited by the hyperlinks in the HTML
pages served. Users will not be able to enter another URL and will only be able to navigate to
URLs that are linked to directly from the starting page’s HTML content.
Set Up Printers for Pano Cloud Desktops
Printers used in Pano cloud desktops are provided by the Google Cloud Print facility. The printers
listed will include ‘Save to Google Drive’ (saving print output as a PDF in your Google Drive) and
‘Print to FedEx Office’ (making your document available for printing at any FedEx office within the
next 10 days) along with any Cloud Print printers that have been registered with or shared to the
Google Account used to login to your Pano cloud desktop.
16 � Pano System for Cloud Administrator’s Guide

Types of Google Cloud Print Printers
Printers used with Google Cloud Print can either be Classic printers, such as standard USB or
networked printers you are already using with Windows and Mac systems, or Google Cloud Print
Ready printers which know how to communicate directly with Google’s server over the web to
retrieve print jobs.
Classic printers need to be connected to a Windows or Mac system that is running the Chrome
browser and has the Google Cloud Print Connector installed and active. There is more help on
connecting Classic printers and using Cloud Print at: support.google.com/cloudprint/
Cloud Print Ready printers do not need a Windows or Mac system or the Cloud Print Connector to
be running to receive print jobs but instead connect directly to the web once they are set up.
Setup instructions for Cloud Print Ready printers varies by manufacturer - you can find a list of
these printers and links to instructions at: www.google.com/cloudprint/learn/printers.html
Registering Classic Printers for Cloud Print
Administrators should register any shared classic printers in their facilities using Google Cloud
Print from their organization’s Google Apps for Business account. Otherwise users would need to
register and manage printers from their individual Google Accounts requiring them to also have
Windows or Mac systems to run the Cloud Print Connector.
To register shared printers with Google Cloud Print:
1. Within Google Apps, set up a dedicated service account to manage cloud printing.
2. Register your server by setting up Google Cloud Print Connector on a Windows or Mac system
with the following steps:
a. Make sure all of the shared printers you want to use with Cloud Print have been installed
and are active devices on the Windows or Mac system.
b. Install and run the Chrome browser.
c. Then select the Setting tab from the Wrench menu and click on the ‘Show Advanced
Settings’ link at the bottom of the page. After you scroll down to the bottom of the Settings
tab you’ll see a button labeled ‘Enable Google Cloud Print Connector’ and then
click on Finish printer registration on the tab that appears.
d. This Windows or Mac system needs to be powered on and running for users to be able
to print - either use a dedicated PC that is set to not to go to sleep or power off or set
it up on a Windows print server system that is always active, tying this printer to the
dedicated Google Apps service account. And this Google App service account needs to
be logged in in the Chrome browser on the system running the Cloud Print Connector.
17 � Pano System for Cloud Administrator’s Guide

3. From the service account continue on to the Cloud Print Manage Printers option and select
each printer and then share the printer(s) to all of your Google Apps user accounts, either
individually or using a Google Group.
Any user who then logs in to their Pano cloud desktop using their Google Apps account will see
the shared registered printer when they choose to print through Cloud Print.
Next Steps
These are some additional things you will probably want to do for a full production deployment.
• Licensing
• Set Up Alert Notifications
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19 � Pano System for Cloud Administrator’s Guide
Chapter 0Licensing
4
This chapter explains how Pano System for Cloud and certain key elements therein are licensed.
• How Licensing Works
• License States and Transitions
• Enforcement of License Limitations
• License Configuration for the Pano System for Cloud
How Licensing Works
The following activities or capabilities are controlled by licensing in Pano System 6.0:
• Upgrading Pano Controller for Cloud.
• Backup and restore between different versions of the Pano Controller for Cloud database.
• Running Pano Virtual Client (PVC) software.
The number of Pano Zero Clients in use is also monitored by the licensing system but no
restrictions are applied, even if your use exceeds the number you are entitled to in your license
key. Only the administrator will be notified of this type of license violation.
Types of Product Licenses
There is a specific Pano license type for each product (SKU) that requires a license. These licenses
cover the use of both Pano Zero Client and Pano Virtual Client endpoints and the centralized Pano
System. There are two types of Pano product licenses:
• Perpetual device-based licenses - for Pano Zero Clients (although not tied to a specific
serialized endpoint; only the total number of endpoints).
• Subscription-period concurrent-user licenses for Pano Virtual Client, typically for a one year
period, although longer licenses are available on request. Concurrent user means the license is
for one active concurrent use or session
Both of these types of product licenses are usually bundled with a period of maintenance, which
allows you to upgrade to new versions of the Pano System software.
Licenses and Specific Hardware and Installations
Licenses, even when device-based, aren’t locked to specific Pano hardware. You can freely swap
out Pano Zero Clients without needing to change or update their license keys.
In the same way, Pano Virtual Client licenses are not tied to a specific installation of Pano Virtual
Client but rather to the maximum number of concurrently-active sessions that Pano Controller for
Cloud will allow. You are permitted to install Pano Virtual Client on as many host PCs or laptops as
you want as long as the maximum number of sessions does not exceed the number of licenses.

Evaluation Period for Unlicensed Use
To help you try out the Pano System for Cloud, you can run in an UNCONFIGURED state without
loading a license key file for up to 60 days. During this evaluation period the product will be fully
functional but warning messages on the lack of licensing will be displayed to the administrator in
the Pano Controller console. An example of these messages is shown below:
License Manager Unconfigured: No License Key has been loaded. [X] days remaining before
a License Key must be loaded. Please contact Pano Logic at licensing@panologic.com to
obtain your License Key to prevent any interruption in access to your virtual desktops.
Before the end of this evaluation period a License Key file must be obtained and loaded in the
Pano Controller for Cloud License Manager. If you fail to load a License Key file, the license state
will change to VIOLATION, continued use of the software will be restricted, and a warning
message such as the following will be displayed to the administrator:
"License Manager is in Violation state. Evaluation period has expired. Please load a
valid License Key. Please contact Pano Logic at licensing@panologic.com."
Pano Virtual Client
Pano Virtual Client also has its own 60-day grace period. during which you can run an unlimited
number of concurrent sessions. Even if you have a license key loaded that doesn’t include any
licenses for Pano Virtual Client, you are still able to try Pano Virtual Client. However, once you
load a license key that includes Pano Virtual Client licenses you will be limited to the number of
concurrent sessions equal to the number of unexpired Pano Virtual Client subscription licenses.
License States and Transitions
Pano System for Cloud deployments are always in one of several possible license states and each
license state has a number of possible transitions to and from the other states:
• UNCONFIGURED - this is the initial state a new deployment will be in until a license key file is
loaded in the License Manager. New installations can remain in this state for up to 60 days
before either moving to LICENSED (if a valid license is loaded) or VIOLATION (if no license is
loaded).
• LICENSED this is the normal state for a license and you are put into this state when:
* You loading a valid license key after being UNCONFIGURED.
* You were in WARNING but renewed a subscription license or maintenance right that was
about to expire.
* You were in VIOLATION due to an expired Pano Virtual Client subscription license or a
quantity of endpoints in excess of your license.
• WARNING is the state reached from a LICENSED state when:
* Subscription licenses for Pano Virtual Clients are within 60 days of expiring.
* Maintenance rights have expired for Pano Zero Client endpoints.
* Premium Support is within 60 days of expiring.
Note: no warning is provided if you are about to exceed the number of seats you are licensed to
use; only if a subscription license is about to expire.
• VIOLATION is the state reached when:
* If over 60 days passes in an UNCONFIGURED state and no valid license key is loaded.
* If LICENSED and a larger quantity of hardware endpoints is in use than is licensed.
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This illustrates these different license states, but it is a simplification, as you might not progress
from one state to the next in a linear manner. For example, if you have subscription licenses
expire and then purchase an extension for these licenses, your license state might change from
LICENSED to VIOLATION and then back to LICENSED.
You can check on your current license state by going to the License Manager via the License
Configuration option at the bottom of the Configuration page of the Pano Controller for Cloud
console.
Note that the License Manager might indicate that you are in VIOLATION even though only part of
your license rights have been exceeded.
Getting Your License Key
You will be issued a single license key file that covers all of the products and maintenance
purchased from Pano Logic. In general a license key file will be generated and emailed to a
customer each time an invoice is generated for a licensed product or service. Customers can also
go to the Pano Logic Customer Center (at customer.panologic.com; registration required) and
manually download their most recent license key file, or contact our Customer Support group via
email to licensing@panologic.com to request that your license key be emailed to you.
License keys are mailed to the designated "End Customer Sys Admin" contact for the customer.
This may be the IT staff member responsible for the Pano deployment or it may be a reseller
contact if your reseller provides that type of support service for your Pano deployment. If you
wish to change or check on who is designated as the licensing contact for your organization
please contact Customer Support.
License Manager
The License Manager console in Pano Controller for Cloud is used to load license key files or check
the status or state of your licenses. This new console shows both products and services you are
licensed for along with the current usage. The License Manager can be reached from the License
Configuration option at the bottom of the Configuration tab in Pano Controller for Cloud.
The License Manager both provides a way for you to load your license key file and to check on
license status and contents. The current license status or state is indicated at the top of the
License Manager. Details on the contents of the most recent license key loaded are shown in a
21 � Pano System for Cloud Administrator’s Guide

scrolling list in the lower-left corner. On the right side a summary of the active license rights is
listed along with the inventory counts of endpoints that are currently in use.
Control of Upgrades by Licensing
License keys control upgrade entitlements, also referred to as Maintenance rights. Maintenance
rights can be purchased in multiple ways, including:
• Bundled with the initial product purchase; for example, 1 year of maintenance is included in the
purchase of a Pano System seat with a Pano Zero Client and Pano Virtual Client licenses include
maintenance for the entire term of the subscription.
• Maintenance renewals or extensions you purchased either with your product purchase or at a
later date.
• As a component of the Premium Maintenance and Support subscription or renewal.
In order to upgrade Pano Controller for Cloud, you must have unexpired maintenance rights for
all of your registered endpoints. Prior to allowing the upgrade, or even allowing you to restore a
backup from an earlier version of the Pano System, the License Manager will check your inventory
of endpoints against the upgrade rights in your license file.
This check of maintenance rights is done as follows:
• If you are in an UNCONFIGURED license state due to not having loaded a license you will not be
allowed to upgrade or restore from an earlier version.
• If you have at least one unexpired subscription license for Pano Virtual Client, you will be
allowed to upgrade.
• If you have only hardware endpoints, you must have an unexpired maintenance right for each
hardware endpoint registered in Pano Controller for Cloud.
To determine your maintenance rights in your license key, check the License Manager.
Version Numbers and Upgrades
In deciding whether to check your license key for maintenance rights, the License Manager
compares the detailed version number of your current Pano System for Cloud with that of the
version into which you are attempting to upgrade. Only upgrades that would change the major or
minor version numbers require a license check, while an update that only changes the update or
build release numbers do not require any maintenance rights and will not cause your license to be
checked.
For example, if you are currently running version 1.0.0 and wish to move to 1.0.2, this is not
considered to be an upgrade. No maintenance rights are required and your license is not checked.
However, if you were moving from 1.0.0 to 1.1.0 this would be considered an upgrade and you
would need to have unexpired maintenance rights for all of your endpoints in your license key.
Enforcement of License Limitations
Warning Alerts for Administrators
When a licensed quantity is exceeded or when a maintenance/support right or a subscription
license is within 60 days of expiring the administrator will see license warnings when logging into
22 � Pano System for Cloud Administrator’s Guide

the Pano Controller for Cloud console. These warning alerts are only visible to the administrator
and will be accompanied by warning notification emails if you have configured email notifications
in Pano Controller. Examples of these warning messages are:
License Manager is in Warning state:
Maintenance rights for X endpoints will expire in y days.
Licenses for x Pano Virtual Clients will expire in y days.
Contact Pano Logic at licensing@panologic.com to obtain a new License Key and to prevent any
interruption in access to your virtual desktops.
Enforcement for Pano Zero Clients
Pano System for Cloud uses only soft enforcement of licensing for Pano Zero Client; even if
you’ve exceed the licensed number of endpoints and your system is in a VIOLATION state, the
system will continue to be fully functional. Pano Zero Client users will see:
Licensed quantity of Pano Zero Clients exceeded. Please contact your system
administrator to ensure access to your desktop is not interrupted.
Enforcement for Pano Virtual Clients
For Pano Virtual Clients, hard or active enforcement is in place. This means that a user who
attempts to start a Pano Virtual Client session that would be in excess of the number of
concurrent user sessions for which you are licensed will be stopped, and a license warning dialog
will be displayed to the user telling them why they aren’t able to use Pano Virtual Client.
No valid licenses are currently available for Pano Virtual Clients. Please contact your
system administrator to obtain access.
When this happens administrators will receive an email telling them that the license limits were
reached (provided that email notifications were enabled in the Pano Controller for Cloud console
configuration page).
Enforcement for Pano Controller for Cloud
The only other license constraint that uses hard or active enforcement in Pano System for Cloud
is the ability to upgrade Pano Controller for Cloud. See the section above on Control of Upgrades
by Licensing for more details.
"License Manager is in Violation state. Licensed quantity exceeded. Current
count exceeds the licensed count by X. Please disconnect unlicensed additional
.
License Configuration for the Pano System for Cloud
License configuration for the Pano System for Cloud involves configuration of the license service
and installation of a license key. The configuration of the license service is handled automatically
by the system based on other configuration settings, such as failover.
Based on your deployment model, the following configuration will be done automatically:
• Single Pano Controller for Cloud: License service automatically gets set to https://localhost.
• Pano Controller for Cloud Failover Group: License service automatically gets set to
https://localhost on the active Pano Controller. The standby Pano Controller for Cloud and any
auxiliary controllers will be configured automatically to specify the active controller.
23 � Pano System for Cloud Administrator’s Guide

• Pano Controller for Cloud Group without Failover: Note: This is not a recommended model;
consider converting to a Pano Controller for Cloud Failover Group. In this model, there is no
clear ‘master’ so the system automatically sets the license server instance to reside on the
node managing the most clients.
To Configure Licensing for a Pano Controller for Cloud
1. Log on to the controller. If this is a Failover Group, log into the active controller.
2. Click on the Setup tab.
3. In the License Configuration section, make sure the URL points to the desired license service.
Single Pano Controller for Cloud: confirm that the service is set to https://localhost.
Pano Controller for Cloud Failover Group: confirm that you are logged into the active Pano
Controller and that the license service is set to https://localhost.
Pano Controller for Cloud Group without Failover: confirm that you are logged into the
Pano Controller that has License Configuration set to https://localhost.
4. Click the Manage Licenses button to check the current license status or import a license file.
5. Enter the path and file name or click the Browse button to locate the license file. License files
are named in the format: CUS___.xml, e.g.
CUS_12345_8_35_40_SO1234.xml.
6. Click the Load button to import the license key into the license server.
7. Verify the Current License Properties and License Manager Status fields.
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Chapter 0Administering
25 � Pano System for Cloud Administrator’s Guide
5
Pano Controller for Cloud
This chapter describes administrative tasks that you will want to perform from time to time.
• Set Up Alert Notifications
• Back Up and Restore Controller Database
• Configure for Failover and Scalability
• Monitor Your System
Set Up Alert Notifications
You can set up email notifications from the Platform Settings area of the Setup tab. You’ll need to
specify STMP settings for your outgoing email server as well as the email alert recipients and
types of alerts to email.

Set Backup Location
You should specify a location for the
controller to use for backups.
Back Up and Restore
Controller Database
The Setup tab also allows you to backup and restore
the Pano Controller for Cloud’s internal database.
This allows you to recover from server failures or to
move the server’s settings from one physical server
to another and should be done periodically.
You can back up or restore the Pano Controller’s
internal database via the Backup Configuration
option on the Setup tab.
You’ll need to enter a URL for the Windows share or
network drive where backups will be stored, along
with a user name and password to access this share.
Then, click on the ‘Backup & Restore...’ button to
reach the Available Backups dialog and decide
whether to back up, restore, or delete an existing backup.
Checking the Enable Scheduled Backups causes backups to be performed periodically. The backup
interval is not configurable in this release.
Configure for Failover and Scalability
You can create groups of Pano Controller for Cloud
servers for scalability using the Group Configuration
on the Setup tab. Groups provide load-balancing
across your servers for Pano Zero Client and Pano
Virtual Client users.
If you wish, you can set up a Failover Configuration
in the Setup tab. This allows you to connect two
Pano Controller for Cloud servers in a highavailability
(HA) pair. One server will actively service
login requests from Pano endpoints while the other
will standby and automatically take over if the first
fails.
26 � Pano System for Cloud Administrator’s Guide

Monitor Your System
There are two tools available that you can use to monitor your system. In addition, you can
configure email alerts to be sent when certain issues arise. Refer to Set Up Alert Notifications for
details on email alerts.
The Log Tab
The Log tab can be used to check
for activity in Pano Desktop for
Cloud sessions. The entries show
activities on the Controller, such
as admin logins, and in the
connections to each endpoint,
starting with the most recent
events. You can control the order
or the display by checking the
‘Show Most Recent’ checkboxes
in the tab header.
To save the log entries for later
review you can click on the
‘Download’ button and specify
where to save the file. Log
entries are exported as .zip, and
include a Status.html file showing
the Controller status.
Monitor Resource Consumption
Although not required to either deploy or manage the Pano System for Cloud, you may
occasionally want to check on resource usage by your cloud desktops. For example, you may be
having a problem with responsiveness of the cloud desktops and not know whether you have
overloaded the CPU, RAM, or network bandwidth. You may be doing server capacity planning to
prepare for new server purchases or an expanded deployment of cloud desktops. In either case it
can be helpful both to track the demands on resources and to understand which parts of your
users’ workloads are using these resources.
Pano Controller for Cloud does not currently provide any direct view into resource consumption by
the cloud desktops and user workloads. (This will be addressed in a future release.) Instead you’ll
need to use one of two options to get this information:
• Chrome Task Manager is used to see the level of resource consumption of each user. It gives a
detailed view of how specific user workloads from web pages, applications or browser
extensions use memory, CPU, and network resources. It also has an option to drill down to
more detailed resource statistics.
• Linux shell commands to can help you monitor resource use by all Pano Controller for Cloud
processes, including cloud desktops. This option requires direct access to the Ubuntu server
command line on the Pano Controller for Cloud server.
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Chrome Task Manager
To check on detailed resource use on an
individual Pano Desktop for Cloud, you can
right-click in Chrome’s tab bar and select
Task Manager, or type Shift-Esc. Using the
Chrome Task Manager requires more effort
than using a server-based tool but it also
provides a wealth of detail on exactly how
much resources are used by each tab,
extension, or website rather than just
providing an overall number per desktop.
When opened, the Chrome Task Manager will
display a list of all of the processes running
on the cloud desktop, including memory
used, CPU percentage, transfer speed over
the network, and the frames per second (FPS) where applicable. The information listed for each
task will be dynamically updated in the Task Manager as task resource needs change.
You can use the Task Manager inside a Pano Desktop for Cloud that is experiencing performance
problems to pin down with tab, application, or browser extension might be consuming excessive
resources. Click on any of the column labels to have the results sorted by the values in that
column - for example, to look at the tasks that are using the most RAM, click on the ‘Memory’
column heading to re-sort the results by amount of memory used.
To get more detailed information, click on the ‘Stats for nerds’ link in the lower-left corner of the
Chrome Task Manager. This will open a browser tab with more detailed figures on memory usage
and provide a total for the browser.
Linux Shell Commands
You can use Linux shell
commands to look at resource
use by all processes on the
Pano Controller for Cloud
server. This won’t provide the
detailed component-level view
of resource use you can get
from the Chrome Task Manager
but it does provide an overall
view of resource consumption
by all server processes, not
just the cloud desktops. You’ll
need to run these shell commands from the Pano Controller for Cloud server’s command line, not
from the Pano Controller’s web-based console. Because of this you’ll need to connect a keyboard
and monitor to the server in order to use these commands.
From the Ubuntu Linux shell on the Pano Controller for Cloud server, run the ‘top’ command to
look at resource usage per user. This command doesn't provide a summary of total usage, but
you can capture its output to a log file for analysis. The display from the top command is updated
every five seconds by default, but you can change that with the d command-line option or the s
interactive command. A complete list of top command options and instruction on its use the ‘man
top’ commands.
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Output from the top command includes both overall information on server uptime, number of
processes running, different CPU state times, and memory and swap space usage statistics. It
also lists the following key details for each server process:
• PID - the process ID of each task.
• USER - the user name of the task's owner.
• PR - the priority of the task.
• NI - the nice value of the task. Negative nice values are higher priority.
• VIRT - the total amount of virtual memory used by the task, in kilobytes.
• RES - the total amount of physical memory used by the task, in kilobytes.
• SHR - the amount of shared memory used by the task, in kilobytes.
• S - process status: S for sleeping, D for uninterruptible sleep, R for running, T for traced or
stopped, or Z for zombies.
• %CPU - the task's share of the CPU time since the last screen update, expressed as a
percentage of total CPU time per processor.
• %MEM - the task's share of the physical memory.
• TIME+ - the total CPU time the task has used since it started.
• COMMAND - the command line or program name.
If you aren't sure which Linux userid listed in the top command output corresponds to which Pano
Desktop for Cloud, you can combine several commands. For example
ps -ef | grep
to find the user ID for a specific Pano cloud desktop. You can get the IP address for the Pano
Desktop for Cloud by looking in the About tab in the Pano Control Panel reached from the ‘P’ icon
in the lower-right corner of the cloud desktop session.
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Chapter 0Combining
Pano for Cloud with Pano for VDI
You can run both Pano System for Cloud and Pano System for VDI (Windows) on the same site,
but you must be careful to design the network such that Pano Zero Clients and Pano Virtual
Clients each support the OS you want, Windows or Chrome.
Currently, this problem is addressed by segregating different systems on different subnets. In a
future release, Pano will integrated Pano Controller for Cloud with Pano Controller, and allow
administrators and users to choose their OS.
Mixing Systems
Segregating Pano Virtual Client Deployments
Pano Virtual Clients find their Pano systems via a DNS SVR record. If you wish to support Pano
Virtual Clients running Chrome and Windows, you must create two subnets and provide each
subnet with a different DNS.
Segregating Pano Controllers and Pano Zero Clients
Pano Controller for Cloud finds Pano Zero Clients via a discovery process. In a mixed
Chrome/Windows system, this results in Pano Controller for Cloud finding Pano Zero Clients it is
not supposed to find - that is, Windows clients.
We recommend you segregate any existing Pano Controllers and Pano Zero Clients you already
have deployed for VDI using one of the following options:
• Deploy on a LAN that is physically separated from the LAN connecting the Pano Controller for
VDI and the Pano Zero Clients used for virtual desktops. Note that this separate LAN must still
have access to an Internet connection in order for the web-based desktops to do any useful
work.
• Deploy on the same LAN but, but in Pano Controller, manually disable the specific Pano Zero
Clients you intend to use with Pano Controller for Cloud and Chrome. You must then manually
add them in the Pano Controller for Cloud. This is the easiest approach but is only manageable
for a small number of clients.
• Put all the Pano Zero Clients used for cloud desktops in an IP subnet that is entirely separate
from the IP subnet used for virtual desktops. This allows you to use a separate DHCP server on
the separate IP subnet to point the cloud desktop Pano Zero Clients to the Pano Controller for
Cloud. Or in the Pano Controller for Cloud Setup Tab under Discovery Configuration you can set
it to use Active Discovery and enter Probe Addresses for that subnet. More information is
available in the online help.
30 � Pano System for Cloud Administrator’s Guide
6

31 � Pano System for Cloud Administrator’s Guide
Chapter 0Pano
7
Zero Client
This chapter describes Pano Logic’s hardware endpoint, the Pano Zero Client. Pano Zero Client G2
is Pano Logic’s current generation model. Pano Zero Client G1 is non-current, but offers very
similar functions. They key difference is that Pano G2 has a DVI output and Pano G1 has a VGA
output.
• Pano Zero Client Family
• Connecting Pano Zero Clients
• Physically Secure Pano Devices
• Install Pano Zero Client Mounting Brackets
• Pano Zero Client Hardware Specifications
Pano Zero Client Family
There are three members of the Pano
Zero Client family. They are, from left
to right, the Pano G1, the Pano G2,
and the Pano G2M. The Pano G2M is
the current model, but any or all will
work with Pano System for Cloud. More information can be found at Pano Zero Client Hardware
Specifications.
Connecting Pano Zero Clients
Connect your Pano Zero Clients to the network, monitor, USB, and power connectors. Press the
Pano Zero Client button to power on the device. After power on, the Pano Zero Client button
follows the sequence blinking red > blinking yellow > solid yellow > solid blue.
Status Color What’s this mean?
Not fully
booted or not
connected
Connected
but not ready
Ready
Red •
This is the starting color of the indicator each time you power on the endpoint or reset your
connection. If it remains flashing red there is a problem in your network connection or with the
server. As part of connecting to the Pano System for Cloud server, the Pano Zero Client will
request anIP address and connect to the Pano Controller for Cloud server. If the endpoint is
unable to complete either of these operations the status indicator will remain red.
Yellow• When blinking, the unit has powered on and found a live Ethernet connection, but has not
acquired an IP address. Typically the status indicator will only remain this color for a few
seconds at most.
When solid, the unit has an IP address, but has not been found by the Pano Controller for Cloud.
Blue •
The cloud desktop is ready and your session has started. The Status indicator will remain this
color during your entire cloud desktop session.
This process should not last more than 15 seconds. Under normal operation, the Pano Button
should have a solid blue color within a few seconds of powering on. Once the Pano Button is solid
blue, it should remain in this state until the Pano Zero Client is powered off.

Physically Secure Pano Devices
All Pano Zero Clients have a security slot that you can use to secure (lock down) your Pano Zero
Clients to an immovable object.The slot itself is a small rectangular hole with rounded corners.
The Pano Zero Client is compliant with several well-known clips:
Micro Clip
Kensington ClickSafe
Kensington Desktop and Peripherals Locking Kit
Simply insert the security clip into the security slot, then insert a cable or padlock through the clip
holes to prevent the clip from opening.
Install Pano Zero Client Mounting Brackets
If you’d like to mount a Pano Zero Client (G1 or G2) to a monitor in order to free up a little bit of
space on your user’s desk or because you’d like to secure the user’s Pano System Endpoint, you
can purchase optional mounting brackets with your Pano System Endpoints. (Pano Zero Client
G2M brackets are not available yet.)
You can order the wall mount or both the wall mount and monitor mount.
• Wall Mounting Kit - includes wall mount only.
• Vesa Mounting Kit - includes both wall mount and monitor mount.
The Pano System Endpoint mounting brackets are VESA-compliant, meaning your Pano System
Endpoint is guaranteed to mount on any monitor that adheres to the VESA standards so long as
the monitor stand is also VESA-compliant.
Before you purchase Pano Zero Client mounting brackets make sure that both your monitor and
monitor stand are VESA-complaint. It’s not uncommon for a company (for example, Dell) to sell a
VESA-compliant monitor with a non-VESA-compliant monitor stand. You can replace a monitor
stand with a VESA-complaint stand.
The Pano Zero Client brackets ship with everything you need to mount the Pano Zero Client,
including screws to fasten the Pano Zero Client to the mounting brackets and screws to mount the
brackets to the monitor and stand. VESA standards dictate the distance between the mount
points and the size of the screw holes. VESA does not, however, require that the monitor stand be
32 � Pano System for Cloud Administrator’s Guide

of a certain thickness; given the variety in monitor stands on the market it’s possible that you
might need to purchase screws to accommodate the thickness of the monitor stand.
Optionally, one of the mounting brackets can be used as a wall mount if you prefer to mount the
Pano Zero Client on the wall. Pano Logic does not recommend using any adhesives (for example,
Loctite) on the screws to secure the Pano System Endpoint because you can damage the Pano
Zero Client; doing so will void your Pano Zero Client hardware warranty. Instead, use a lock
washer or self-locking nut, such as a Nylock.
Pano Zero Client Hardware Specifications
This section gives the mechanical and electrical specifications for the three Pano Zero Client
models. The models are easy to distinguish at a glance:
• Pano G2M is a small, rectangular box with a DVI video connector.
• Pano G2 is a slightly larger square box, also with a DVI video connector.
• Pano G1 is very similar to Pano G2, but it has a VGA connector.
Item Pano G2M Pano G2 Pano G1
I/O: Four USB 2.0 ports Three USB 2.0 ports
Primary Video
Display:
One DVI-I port capable of driving one DVI-D display, or one VGA
display using the DVI-to-VGA adapter supplied
Networking: 10/100 Base-T Fast Ethernet twisted pair (RJ-45)
Audio: Internal speaker for audio output. Single 1/8 inch mini-jack supports
audio in and out. Works with iPhone-compatible 4-ring connector /
3.5mm TRRS (tip-ring-ring-sleeve) plug. Using a 4-ring splitter such as
KM-IPHONE-2TRS, you can provide a separate jack for speakers and
microphone. Audio input is transmitted as 16-bit samples.
Tip: Left audio out Sleeve: Mic
Ring 1: Right audio out Ring 2: Gnd
Physical
Characteristics:
Height: 0.75” /19 mm
Width: 4.50” / 113 mm
Depth: 3.50” / 89 mm
33 � Pano System for Cloud Administrator’s Guide
VGA-type video output
Height: 2.00” /51.0mm
Width: 3.50” / 88.8mm
Depth: 3.50” / 88.8mm
Output: Internal speaker;
1/8-inch mini jack
Input: 1/8-inch mini microphone
jack
Power: Worldwide auto-sensing 100-240 VAC, 50/60 Hz. Average power use with keyboard, mouse and display
connected: 6.5 watts. Pano G2M and Pano G2 each have 4 USB ports; Pano G1 has 3. The combined
power draw from all ports cannot exceed 1400 mA; no individual port should draw more than 500mA.
Power over Ethernet (PoE) cannot be used directly to power the Pano System Endpoint; however, you can
use a PoE adapter such as D-Link DWL-P50. This device takes a PoE input and outputs separate Ethernet
and power channels which can be connected directly to the Pano System Endpoint. Using such an adapter
eliminates the need for the wall socket power adaptor that comes standard with the Pano System
Endpoint. Also, you can connect PoE to the network connector on the Pano System Endpoint and still use
the wall socket power adaptor that comes standard with the Pano System Endpoint.
Temperature
Range:
50° to 104°F, (10° to 40°C)
Humidity: 20% to 80% non-condensing
Weight: 1.1 lbs / 500 grams
Regulatory
Compliance
RF Interference: FCC Class A, CE
Warranty Three-year limited warranty

34 � Pano System for Cloud Administrator’s Guide
Chapter 0Pano
8
Virtual Client
This chapter describes Pano Logic’s software endpoint, the Pano Virtual Client (PVC). Pano Virtual
Client lets you re-purpose a PC to function like a Pano Zero Client. This lets you continue to use
PCs you have while gaining the management capabilities and features of the Pano System for
Cloud. Pano Virtual Client also extends the life of older PCs, since the virtual client software does
not require an extremely powerful platform.
The PC remains useful as a PC; it can be used locally by logging into the local Windows desktop
rather than using Pano Virtual Client to connect to a Pano virtual desktop. However, Pano Virtual
Client maintains strict isolation between the OS running on the host PC and the OS in your
desktop virtual machine. For example, USB ports are disabled, except for mouse and keyboard.
• Pano Virtual Client Deployment Options
• Requirements for Implementing Pano Virtual Client
• Download Pano Virtual Client Software
• Prepare Network Infrastructure
• Deploy Pano Virtual Clients
• Configure Windows to Launch PVC Alternative Shell
• Using Pano Virtual Client
Pano Virtual Client Deployment Options
Deployment of Pano Virtual Client is usually done via Microsoft Active Directory. Deploying Pano
Virtual Client this way provides control over which users and which host PCs are used for Pano
Virtual Client. It also allows you to quickly deploy and upgrade across your LAN without requiring
a visit to each host PC. In general, while there are some differences in the deployment processes
of Pano Virtual Client and Pano Zero Client endpoints, management of them using the Pano
Controller for Cloud console is virtually identical.
To install a quick trial of Pano Virtual Client
1. Run the appropriate installer (win7/winxp) on the PC that will host Pano Virtual Client.
2. Enable discovery of Pano Virtual Client either via a DNS SRV record.
3. Browse to c:\Program Files\Pano Logic\Pano Virtual Client\BIN\ and the double-click on
PanoVirtualClient.EXE. This will cause Pano Virtual Client to launch for the currently logged in
session. To exit out of Pano Virtual Client, click the "X" button in the bar at the top of the
session. This will close the virtual client and logout the local windows session.
Automated Deployment to Repurpose PCs as Virtual Desktop Devices
You are welcome to use any third-part tool you are familiar with to push the msi installer to
windows clients. We've provided a sample configuration for doing this with Active Directory group
polices as noted at Deploy Pano Virtual Clients
To create an alt shell to launch Pano Virtual Client automatically for specific users: Configure
Windows to Launch PVC Alternative Shell.

Requirements for Implementing Pano Virtual Client
Pano Virtual Client host PC requirements are shown in Host PC or Laptop Hardware for Pano
Virtual Client. Network requirements are shown in Network and Infrastructure Requirements.
We recommend that you first deploy Pano System for Cloud with any Pano Zero Clients you are
using before moving on to deploy Pano Virtual Client. This will help isolate any deployment issues
that are tied to Pano Virtual Client or Active Directory by ensuring you have functioning back-end
servers and desktop virtual machines.
Host PC or Laptop Hardware for Pano Virtual Client
Hardware Requirements
• CPU: Pentium-class dual-core CPU or better.
• RAM: 1 GB for both Windows XP and Windows 7 as the host OS.
• Hard Drive: minimum of 1 GB of free hard disk space.
• Peripheral Support: Most non-isochronous USB devices are supported. However, isochronous
USB audio/video devices, such as USB web cams and headsets, are not. See USB & Peripheral
FAQs for details.
• Video monitor support: at least equivalent to a G2 Pano Zero Client; and include:
* Support for single and dual monitors from a single graphics card or integrated GPU in
the host PC. Use of more than two monitors is not supported.
* Output via DVI, VGA, HDMI, or DisplayPort as supported by the host PC’s GPU hardware
– inclusion of digital audio out as part of HDMI and Display port output is not supported
* Color depths of 16-bit or 24-bit.
* Video resolution support as listed below even if less than those supported by the host
PC’s graphics hardware and Windows drivers:
• Same set of standard and widescreen resolutions supported by G2 Pano Zero Client along
with the monitor’s native resolution, provided that it is 1920x1200 or less. Resolutions
must also be supported by the underlying host PC’s GPU hardware and Windows graphics
drivers.
• When dual monitors are used, the primary monitor must be placed to the left of the
secondary monitor.
• Landscape monitor orientations – portrait monitor rotation is not supported.
* Wired Network Port: a single wired Ethernet network port, at 100 Mbps to 1 Gbps.
Wireless 802.11 or Wi-Fi networking does work but requires added preparation and has
some limitations and cautions. Any network interfaces you are not planning to use
should be disabled in WIndows prior to installing Pano Virtual Client.
Software Requirements
• Host PC OS – any of:
* Windows XP Professional, 32-bit, SP3
* Windows 7, all editions, 32-bit and 64-bit
• Driver software should already be installed for graphics, audio and networking in the PC.
Drivers for other supported USB peripherals will be installed in the desktop.
• Ideally, no other software should be installed beyond the base Windows operating system and
required drivers. Application and utility software isn’t needed as users will not be able to access
35 � Pano System for Cloud Administrator’s Guide

the local Windows desktop once the Pano Virtual Client is installed. Other application and utility
software may cause conflicts and using a new clean install of Windows may be necessary to
optimally repurpose some PCs to run Pano Virtual Client.
Network and Infrastructure Requirements
In general Pano Virtual Client requires the same network infrastructure as Pano Zero Client.
• Administrative access to your network infrastructure, including the DNS server and Active
Directory domain controller.
• Pano Controller for Cloud.
• DNS Server: DNS SRV records, the same mechanism that Windows computers use to find
their AD Domain Controller, LDAP service, etc., need to be created for discovery of Pano Virtual
Clients by Pano Controller for Cloud. The DNS server and the Active Directory domain controller
must be the same machine.
• DHCP Server: a DHCP server is needed to provide dynamically-assigned IP addresses.
• Active Directory for Pano Virtual Clients: you must have Microsoft Active Directory
deployed and have administrative access to your Active Directory domain controller to deploy
Pano Virtual Client. The DNS server and the Active Directory domain controller must be the
same machine or the Pano Virtual Client hosts may not be able to discover their Pano Controller
for Cloud.
• Active Directory Organizational Units: The Pano Virtual Client host PCs must not be in the
same Active Directory Organizational Unit (OU) as the DVMs. There is a potential conflict
between certificates in the Pano Virtual Client installer, which get distributed via Active
Directory, and certificates that can optionally be used in Windows 7 installation of Pano Direct
Service. Using separate Active Directory OUs for the Pano Virtual Client hosts and the Pano
DVMs ensure that you won’t have a certificate conflict that could cause Pano Virtual Client
installation to fail.
Restrictions
When Pano Virtual Client is installed on a PC, a Pano Logic driver gets installed to provide remote
USB access to the DVM. For security, it blocks all local USB access to the PC. This prevents
infection via USB drive and other issues.
Simply rebooting the PC will not restore USB access. You must remove Pano Virtual Client.
Download Pano Virtual Client Software
You’ll need to download the Pano Virtual Client installers. Use a web browser to go to
http://download.panologic.com and select version to download. Complete the download
registration page, and read and accept the End User License Agreement to get to the software
download page.
After selecting the “Pano Virtual Client” tab on the download page you can download the archive
called PanoVirtualClient-6.0.0.zip. When you’ve downloaded the archive expand it to find the
.msi installer for each of the supported operating systems used in your host PCs:
• Windows 7 (32 bit) - PanoVirtualClient_Win7_x86-6.0.0.msi
• Windows 7 (64 bit) - PanoVirtualClient_Win7_x64-6.0.0.msi
36 � Pano System for Cloud Administrator’s Guide

• Windows XP (32 bit) - PanoVirtualClient_WinXP_x86-6.0.0.msi
Copy all of the installer .msi files you’ll need for the Windows operating systems you plan to use
on your host PCs to a location that is accessible to your Active Directory server.
Prepare Network Infrastructure
Check Active Directory and Workgroup Configuration
Windows machines which are within a Workgroup cannot use the DNS Service Record to locate
the Pano Controller for Cloud. The machines that will host Pano Virtual Client should either:
• Be added to your Active Directory domain.
• Have a Registry Key loaded which will tell the PC where the Pano Controller for Cloud is.
You will need to manually add a registry key that holds the IP address of Pano Controller for
Cloud in the Windows registry on each host PC. For convenience this registry key can be saved
as a .reg file using the regedit.exe tool included with Windows. This .rteg file can then
distributed and run on each host PC to add the registry key.
The registry key needed is called “PanoController Address”- the complete registry path to the
key is: “HKEY_LOCAL_MACHINE\SOFTWARE\Pano Logic\Pano\Direct\PanoController Address”
If the key isn’t already present create it as a String Value type - the value of the key is the IP
address of your Pano Controller plus a colon and the port number used by the Pano Direct
Protocol, 8320 - for example: 192.168.10.21:8320.
If neither of these option is desirable, you must configure your Pano Controller for Cloud to use
the probe method of client discovery.
37 � Pano System for Cloud Administrator’s Guide

Check DHCP Server Setup
Ensure that your DHCP server is able to provide sufficient dynamically-assigned IP addresses to
your Pano Virtual Client PCs. Static IP addresses and DHCP reservations can also be used for the
PC’s IP addresses.
Add a Service Record for Pano Controller for Cloud to the DNS Server
1. Go to your DNS server and select the zone for your domain. We strongly recommend that you
use your Active Directory domain controller as your DNS server; using other types of DNS
servers may not work with Pano Virtual Client.
2. Right click; select “New Other Records”->”Service Location(SRV)” and click “Create Record”
3. In the service field type “_panocontroller.”
4. In the protocol field type “_udp”
5. In the Port number field type “8320”
6. In the Host offering this service field, type the IP or hostname of your Pano Controller for
Cloud. If you have an HA Pano Controller environment, this should be the HA IP/Hostname.
Note: Optionally, you can use a registry key to point to the Pano Controller for Cloud that is
managing the Pano Virtual Clients. The path is /hkm/software/pano_logic/panodirect and the key
is reg_sz, of type ‘string’.
Deploy Pano Virtual Clients
Follow these steps to do an automated deployment via Active Directory:
1. Create an Active Directory group policy that will distribute Pano Virtual Client to PCs under this
OU. If you plan to support Pano Virtual Clients running Windows 7 and Windows XP, you'll
need to create two separate deployment GPOs.
* Each policy should be restricted via WMI filter to either Windows 7 or Windows XP,
depending on which OS you intend to use on the PCs.
* Each policy should be set to remove software if the PC falls out of the group policy
scope.
* Set the Windows 7 policy to not allow the 32-bit version to run on 64-bit Windows.
38 � Pano System for Cloud Administrator’s Guide

The resulting Active Directory group policy is shown below:
2. Add a WMI filter to restrict GPO to Windows 7, as illustrated below:
3. Edit the newly created WMI filter for Windows 7 and use the WMI Query:
* Select * from Win32_OperatingSystem where Version ProductType = "1".
* Add a Windows 7 Pano Virtual Client Deployment GPO which uses this WMI filter.
39 � Pano System for Cloud Administrator’s Guide

This screen shows a Group Policy for Windows 7, with images for both 32-bit and 64-bit
Windows. A GPO screen for XP will be similar.
4. Add a WMI filter to restrict GPO to Windows XP as shown below:
5. Edit the newly created WMI filter for Windows XP. Use the WMI Query by selecting * from
Win32_OperatingSystem, where Caption = "Microsoft Windows XP Professional". Then add a
Windows XP Pano Virtual Client GPO which uses this WMI filter.
Configure Windows to Launch PVC Alternative Shell
1. Define a security group in Active Directory. Add the users and computer objects that will use
the Pano Virtual Client to the security group. The users in this group do not need any special
privileges beyond that of existing in the local users group on each PC – i.e. being a member of
“Domain Users” in Active Directoryis sufficient.
2. Create a new group policy, called Pano Virtual Client Settings, with the settings listed below.
Apply the group policy to the OU created to hold Pano Virtual Clients, and then restrict the
GPO to this group (remove authenticated users).
3. Edit this Group Policy with the settings defined below:
40 � Pano System for Cloud Administrator’s Guide

Order of GPOs on Pano Virtual Client OU
The order of GPOs is important, as it ensures that polices are only applied after the software
installed. Please follow the order as illustrated below.
If you are deploying to both Windows XP and Windows 7 PCs, you should see a total of three
different GPOs applied to the same OU.
Check PCs
To ensure your host PCs are ready, please follow these steps:
1. Anti-virus software may inhibit the automatic installation of Pano Virtual Client by Active
Directory. You may need to temporarily disable any AV software when rolling out Pano Virtual
Client. It can then be re-enabled.
2. If you do not plan to use the PC as a local machine, you may wish to erase the drive and reinstall
the OS. This eliminates any chance of software conflict between Pano Virtual Client and
the host.
3. Some peripherals (e.g. a biometric scanner or a bluetooth device) may attempt to load drivers
into Pano Virtual Client. If these peripherals are not needed in Pano Virtual Client, remove
them before installing Pano Virtual Client. If they are needed, make sure you have drivers for
the version of Windows 7 that your Pano Virtual Client will run.
4. Please make sure the date and time on the PCs is correct once they are joined to your Active
Directory domain.
5. Host PCs which have not been rebooted in a long time may have aged out of the current
Group Policy. Consider rebooting each host PC before deploying Pano Virtual Client.
6. Allow some time for the Group Policy to be applied and the Pano Virtual Client to be
deployment to the selected host PCs.
41 � Pano System for Cloud Administrator’s Guide

7. To turn on secondary display on Pano Virtual Client you need to enable the settings from host
PC’s Windows. To do that, boot up the Pano Virtual Client, then select the Logoff button from
the Connection Bar (see below) and login as a user with administrative rights in the host PC’s
Windows. Once you’ve logged in, right-click anywhere on the desktop and select Screen
Resolution, in the Screen Resolution control panel select the secondary display (at “Display:”)
and choose “Extend desktop to this display” (at “Multiple displays:”).
Prepare DVMs
Before logging into a DVM, you must configure it to work with the Pano Virtual Client. For each
DVM, be sure to update the Pano Direct Service to version 6.0.0 or later. Once you’ve done that
the DVMs can be used with both Pano Virtual Client endpoints and with Pano Zero Clients and
Pano Remote.
Using Pano Virtual Client
Login and Options Dialogs
When using the Pano Virtual Client you’ll initially be presented with a login dialog just like on a
Pano Zero Client. You can enter a valid user name and password and then select one of two
buttons at the bottom of the login dialog:
• Login – will take you to the last DVM accessed by your user name.
• Options – takes you to the options dialog letting you select a different Desktop (DVM) from
your list of authorized DVMs.
Connection Bar
To control or end a Pano Virtual Client session move the mouse pointer to the top center of the
screen and the Connection Bar will appear:
The buttons on the Connection Bar have the following functions:
• Ctrl-Alt-Del - sends a Ctrl+Alt+Del keypress to your Pano DVM. Pressing this button may
let you regain control of your DVM if it becomes unresponsive but will have no impact on your
local Windows operating system on the test PC. If you need to send a Ctrl-Alt-Del keypress to
the local Windows operating system on your PC, press the actual Ctrl, Alt, and Del keys on your
keyboard instead
• Status/Disconnect - displays both the connection status (like the hardware Pano Button
on Pano Zero Clients) and when connected, end your Pano DVM session and return to the Pano
Virtual Client login dialog equivalent to pressing the Pano Button on a Pano Zero Client to end
your Pano session. Doing this will not shutdown or reboot your Pano DVM or the host PC's
Windows operating system, nor will it exit the Pano Virtual Client shell.
Status indications are by color:
* Red: no IP address (from DHCP) or no network connection found.
* Amber: Awaiting connection fromPano Controller or DVM.
* Blue: Connected to Pano Controller for Cloud or DVM - can press to Disconnect session.
42 � Pano System for Cloud Administrator’s Guide

• Logoff - pressing this button will both disconnect your Pano session and temporarily stop
the Pano Virtual Client software or shell, returning you to the local Windows login and allowing
you to login under a different user account to use the local Windows operating system on your
PC, or to shut-down or restart the host PC's Windows operating system.
Windows Keys and Pano Virtual Client
Some special keys used by Windows can cause confusion when working inside Pano Virtual Client
sessions:
• If running Windows 7 on the host PC or in the DVM hitting the Windows (logo) Key + L will lock
both Windows 7 on the host PC and the DVM. To unlock, first unlock the host PC (no password
is needed), then unlock your DVM by entering the same password you used when logging in.
• Pressing Ctrl + Alt + Del directly will be sent only to the host PC’s Windows. To send
Ctrl+Alt+Del to your DVM use the button on the Connection Bar, described above.
Using Pano Virtual Client on Wireless Networks
Officially, Pano Virtual Client is not supported over wireless or Wi-Fi networks but with
preplanning and certain cautions it can be run over these types of wireless networks. In most
cases we recommend Pano Remote for connections over wireless networks because the protocol
Pano Remote uses, Microsoft RDP, is more resistant to the network congestion and latency issues
common to wireless networks. If you do wish to use Pano Virtual Client over a wireless network
there are a number of guidelines you should follow to help ensure good performance.
Planning for Pano Virtual Client Use on Wireless Networks
Size the network to provide generous bandwidth and coverage. 802.11n Wi-Fi connections are
preferred over the lower bandwidth 802.11b/g. Pano Virtual Client generates much more traffic
that normal connections from laptops or other mobile devices. This is because Pano Virtual Client
transfers the entire display image as well as all USB traffic over the wireless connection, not just
files and web pages.
The bandwidth used by Pano Virtual Client is highly dependent on the frequency of display
updates; it isn't possible to give a fixed value. If users are just sitting at the Windows desktop,
very little bandwidth is used. However, if they are viewing full-screen video or scrolling through
large spreadsheets or presentation decks a large amount of bandwidth will be used. This will not
only slow down the active user but may impact other uses of the WLAN. With only one or two
Pano Virtual Client users this impact is not likely to be noticeable but larger numbers might
periodically swamp even robust wireless networks.
High-bandwidth USB devices, such as USB mass storage devices, scanners, and printers are not
recommended for wireless connections as they can generate large amounts of traffic. For
example, even just mounting a flash drive and having it show up in Windows Explorer can cause
significant delays in operations.
Prepare Pano Virtual Client Hosts for Use over Wireless Networks
Users must first connect to the local wireless network before launching Pano Virtual Client,
because once Pano Virtual Client is running the local Windows desktop and task bar are hidden.
During a Pano Virtual Client session users can’t to monitor possible drops in the strength of their
connection because the local Windows taskbar won’t be visible.
43 � Pano System for Cloud Administrator’s Guide

If a user running Pano Virtual Client on a laptop moves out of range the network connection will
be temporarily severed and the Pano session will disconnect. The Pano session will still be running
on the DVM server, so as soon as the user regains a network connection, a login window will
appears and they can resume using the DVM.
Using Pano Virtual Client on Laptops
Pano Virtual Client works on many laptops provided that they meet the hardware and OS
requirements for host PCs. However, laptops usually have tight integration between hardware and
the local Windows OS; use of Pano Virtual Client entails a few added considerations.
Laptop Hardware Settings
Laptops often use sets of vendor-specific drivers to work with the hardware power management
capabilities. These settings will remain active even while running Pano Virtual Client but the
settings will not be accessible unless you log out of Pano Virtual Client and log in to the local
Windows desktop. Be sure to set any power management policies as needed in the local Windows
desktop on the host laptop before starting a Pano Virtual Client session.
Dual Active Network Interfaces
Laptops often have both a wireless Network Interface Card (NIC) and a wired Ethernet NIC, each
with their own unique MAC address. Pano Controller identifies Pano Virtual Client installations by
the MAC address of the active NIC - if both of these network connections are used the laptop may
be listed twice in the Pano Controller Clients tab. Please note that this has no impact on Pano
Virtual Client licensing as that is tied to concurrent connections, not to the number of installations
or client MAC addresses.
Battery Status Monitoring
Laptops often have software indicators of when the battery is running low. Software warnings will
not be visible while in a Pano Virtual Client session. However, hardware warnings, such as audible
beeps (often set up in the laptop's BIOS settings) and battery indicator lights should still function
while Pano Virtual Client is running. If you are using Pano Virtual Client on a laptop that is
running on battery be sure to watch for any indicators that your battery power is depleted. If you
laptop does shutdown from lack of power you will be disconnected from your Pano session but it
will continue running on the DVM server. You will just need to reconnect to it from the recharged
laptop or from another endpoint such as a Pano Zero Client to continue your use of the DVM.
Specialized Input Devices
Laptops typically have specialized pointing devices such as trackpads or TrackPoints which
support enhanced input options such as tap to click, scrolling, and multi-touch gestures. These
are enabled and controlled by vendor-specific drivers and control panel extensions loaded into the
local Windows OS. When used as a platform for Pano Virtual Client, some of these special
functions will not work and the laptop pointing devices will be treated as a standard input device.
Disabling settings in the local Windows control panel, such as disabling tap to click, may also be
ignored while running Pano Virtual Client.
Specialized Buttons/Keys
Laptops often have dedicated hardware buttons such as audio volume up/down/mute. Generally
speaking, pressing these hardware buttons will have no effect during a Pano Virtual Client
44 � Pano System for Cloud Administrator’s Guide

session. However, function key combinations (such as Fn-F4 to sleep) will often still work while in
Pano Virtual Client, provided you have loaded vendor-supplied drivers and software in the local
Windows OS and the function-key combinations were working before Pano Virtual Client was
installed. No drivers need to be loaded into the virtual Windows system to which you connect. Onscreen
confirmation and control dialogs tied to these function keys may or may not be displayed
while in the Pano Virtual Client session.
45 � Pano System for Cloud Administrator’s Guide

• Connect Pano Zero Clients To Your Wireless Network
• Add Pano Logic Vendor Class for Linux DHCP Server
• Add Pano Logic Vendor Class for Netware DHCP Server
• Add Pano Logic Vendor Class for Cisco IOS DHCP Server
• Add Pano Logic Vendor Class for Alcatel/Lucent VitalQIP DHCP Server
• Add Pano Logic Vendor Class for Infoblox DHCP Server
• Using the Command Line in Pano Controller for Cloud
Connect Pano Zero Clients To Your Wireless Network
46 � Pano System for Cloud Administrator’s Guide
Chapter 0Tech
9
Notes
If you want to connect your Pano System Endpoints to your company’s existing wireless network,
you can connect a Wireless bridge (sometimes called AP client mode) to each Pano System
Endpoint. \Pano Logic supports the following wireless bridges:
• Linksys, WET54G
• D-Link, DWL-G730AP
• Asus, WL-330gE
A few details before we begin:
• The Wireless bridge will be an AP client, not a DHCP server. In other words, it will not be
assigning IP addresses.
• The Wireless bridge will not be an Wireless access point. In other words, no Pano System
Endpoints - other than the Pano System Endpoint to which the Wireless bridge is directly
connected - will connect to the network via this Wireless device.
To connect Pano System Endpoints to your wireless network:
1. Retrieve the SSID for your wireless network.
2. Power on the Wireless bridge. You can provide power using either the USB cable or the Power
cable.
3. Connect the Wireless bridge’s Ethernet cable to an Ethernet port on any PC running Windows
XP. This PC is a temporary means for configuring the Wireless bridge.
4. Using the mode switch on the Wireless bridge, set the device to AC Client mode, assuming
your device can be either an Access Point, AC Client, or Router.
5. Configure the wireless bridge.
a. From a web browser, launch the wireless bridge’s “Setup Wizard”.
b. Type http://WirelessAPIPAddress, where WirelessAPIPAddress is the designated IP address
for your wireless bridge’s UI, to launch the wizard. Usually, such a device can be accessed
by 192.168.1.1, though the D-Link DWL-G730AP uses 192.168.0.30.

c. If prompted, go to the vendor’s site and download the latest firmware and install the new
firmware version on to the wireless bridge.
d. When prompted by the wizard, choose the SSID for your network. The wizard should
automatically provide you a list of the wireless networks that it finds.
e. If prompted for a username and password, you must type the default username and
password for your wireless bridge. Each product is different. The D-Link DWL-G730A, for
example, has a user name of admin and no password is required.
6. Specify your network configuration information.
7. (Recommended) Set the admin password to be the same on all wireless bridges.
8. Verify that the wireless bridge is sending and receiving packets. Usually a wireless bridge’s
setup wizard has a status tab that shows packet data.
47 � Pano System for Cloud Administrator’s Guide

Add Pano Logic Vendor Class for Linux DHCP Server
Here is an example of dhcpd.conf for a Linux DHCP server:
option space ATTO;
option ATTO.broker-server-address code 1 = ip-address;
option ATTO.tnp-port code 2 = integer 16;
option ATTO.tnp-client-discovery-port code 3 = integer 16;
option ATTO.broker2-server-address code 4 = ip-address;
option ATTO.broker-server-address-alias code 101 = ip-address;
option ATTO.tnp-port-alias code 102 = integer 16;
option ATTO.tnp-client-discovery-port-alias code 103 = integer 16;
option ATTO.broker2-server-address-alias code 104 = ip-address;
class "vendor-classes" {
match option vendor-class-identifier;
}
subclass "vendor-classes" "Pano Logic" {
vendor-option-space ATTO;
option ATTO.broker-server-address 192.168.1.55;
#option ATTO.tnp-port 8321;
#option ATTO.tnp-client-discovery-port 8320;
#option ATTO.broker2-server-address 192.168.1.54;
option ATTO.broker-server-address-alias 192.168.1.155;
#option ATTO.tnp-port-alias 8311;
#option ATTO.tnp-client-discovery-port-alias 8310;
option ATTO.broker2-server-address-alias 192.168.1.154;
}
# private network
subnet 192.168.100.0 netmask 255.255.255.0 {
# Atto clients should be identified as such
group atto_client {
subnet 192.168.100.0 netmask 255.255.255.0 {
# --- default gateway
option routers 192.168.100.55;
option subnet-mask 255.255.255.0;
option time-offset -18000;
range dynamic-bootp 192.168.100.224 192.168.100.254;
# default-lease-time 21600;
default-lease-time 120;
max-lease-time 43200;
}
}
48 � Pano System for Cloud Administrator’s Guide

Add Pano Logic Vendor Class for Netware DHCP Server
Here is an example of a configuration for a Netware DHCP server:
Where the value of option 43 must be in hex format (for example, 01040ADC641D):
• The first byte (01) is the code.
• The second byte (04) is the length.
• The remaining bytes comprise the IP address of the Pano Controller after it has been converted
to hex format (for example, 182.21.5709 converts to 0ADC641D). Use this tool to convert the
IP address to hex.
For more information, go to Using DHCP option 43 (Vendor Extensions).
Add Pano Logic Vendor Class for Cisco IOS DHCP Server
From your Cisco IOS CLI you need to specify the configuration mode, create a pool, and set a
pool name for your Pano System Endpoints. You also need to set proper options.
Here is an example of a configuration for a Cisco IOS DHCP server.
ip dhcp pool PoolName
option 66 ascii "Pano Logic"
option 60 ascii "PXEClient"
option 43 hex 01:04:AC:13:35:17
Where the value of option 43 must be in hex format (for example, 01:04:AC:13:35:17):
• The first byte (01) is the code.
• The second byte (04) is the length.
• The remaining bytes comprise the IP address of the Pano Controller after it has been converted
to hex format (for example, 172.19.53.23 converts to AC:13:35:17). Use this tool to convert
the IP address to hex.
49 � Pano System for Cloud Administrator’s Guide

Add Pano Logic Vendor Class for Alcatel/Lucent VitalQIP
DHCP Server
In VitalQIP you must create a Client Class based on Vendor Class, so that DHCP hands out a
particular DHCP Option 43 value to Pano System Endpoints that include the Vendor Class value of
Pano Logic in addition to the normal options associated with the IP address.
To add a Pano Logic vendor class for Alcatel/Lucent VitalQIP:
1. Convert the IP address of the Pano Controller to hexadecimal by using this tool to find the hex
value of each octet. For example, 10.220.100.29 converts to 0a-DC-64-1D.
2. Set up a new DHCP Template for that Vendor Class:
a. Choose Options > DHCP/Bootp Templates > Option Template > Add.
b. From Available Classes/Values, find and expand Application and Services Parameters,
select Vendor Specific Information (43,vs), then click Add.
c. Type the hex value in square brackets (for example, [01040ADC641D]). Click OK.
• The first byte (01) is the code.
• The second byte (04) is the length.
• The remaining bytes comprise the IP address of the Pano Controller after it has been
converted to hex format (for example, 10.220.100.29 converts to 0a-DC-64-1D.). Use
this tool to convert the IP address to hex.
d. Give this DHCP Option Template a name, such as Pano Logic–without quotes.
3. Add a Client Class:
a. Choose Policies > Client Class > Add.
b. Type a text value such as Pano Logic–without quotes–for the Client Class name,
and type the correct value for Vendor Class.
c. The Client Class must match Option 60 in the template and the value sent by the
clients in their DHCP Discover.
d. From the Option Template drop-down list, assign the appropriate DHCP Template
that these Pano System Endpoints should use, then click OK to save.
4. Assign this Client class–Pano Logic–to the DHCP server:
a. Choose Infrastructure > Server > Modify.
b. In the Server Profile, click on the parameter Client Class. The Available Value shows
the Client Class that you defined above.
c. Add Available Value to this server's Active Values.
You can have several Client Classes active on one server: one for Pano System Endpoint
and perhaps others for other types of devices.
5. Be sure that the Server Profile does NOT have the policy ForceClass=Vendor set.
6. Perform a DHCP Generation (push).
Afterward, the dhcpd.conf file shows a vendor-class definition at the end as well as the subnet
definitions.
When the DHCP server receives a DHCP-Discover from a certain subnet with a certain Vendor
class, it will give out a lease from that subnet with the DHCP Template options defined for that
subnet, plus the DHCP options which are defined for that vendor class. The DHCP options
associated with the Vendor class will override those associated with the IP object or its
subnet.
50 � Pano System for Cloud Administrator’s Guide

Add Pano Logic Vendor Class for Infoblox DHCP Server
1. From the Infoblox Grid Manager, go to the Home Page view > Manage DHCP/IPAM section,
then click the DHCP Option Spaces link.
2. Create an Option Space Name called Pano_Logic.
3. Add the Option Space options, then Save.
a. Create the broker-server-address option:
• name: broker-server-address
• Code: 1
• Type: ip-address
b. Create the tnp-port option:
51 � Pano System for Cloud Administrator’s Guide

• name: tnp-port
• Code: 2
• Type: 16-bit unsigned integer
c. Create the tnp-discovery-port option:
• name: tnp-discovery-port
• Code: 3
• Type: 16-bit unsigned integer
4. Restart the grid services.
5. From the DHCP-IPAM view, select Option Spaces, then verify that the Pano_Logic option space
with a value of Pano_Logic appears in the list.
6. From the DHCP-IPAM view, click on the Networks tab, expand Filters, right-click on the Option
Filters to create a new Option Filter named PanoController:
7. Edit the filter’s properties:
a. In the Option Space drop-down list, choose Pano_Logic.
b. Select and add the broker-service-address option that you created earlier.
c. Edit the IP Option Value to be the Pano Controller’s IP address, then Save.
52 � Pano System for Cloud Administrator’s Guide

8. Restart the grid services again.
9. Go to the dhcpd.conf file and verify that the configuration looks identical to the following file.
The IP must be the Pano Controller’s IP address.
53 � Pano System for Cloud Administrator’s Guide

Using the Command Line in Pano Controller for Cloud
Pano Logic recommends that you use the GUI for all configuration operations, but there is a
command line interface available for power users and for scripting. It can be accessed either via a
monitor and keyboard connected directly to the Pano Controller for Cloud, or via SSH.
There are two basic operation modes: Un-installed means that Pano Controller for Cloud is
executing from your removable media (CD, DVD, or Flash) rather than from the internal hard
disk. This provides an easy way to perform a quick evaluation of the system.
Un-Installed
For LiveCD/Un-installed mode, Pano has optimized installation so that you can quickly ‘light’ up
Pano Zero Clients. The network most not have any other Pano hardware, such as an isolated lab
network. LiveCD/Un-installed mode is restricted to 5 clients.
For LiveCD/Un-installed mode, the command line offers these choices:
• Install to hard drive. This will install the software.
• Launch Cloud Controller Management Console. This begins operation from your removable
media - in other words, this is the option you want for a trial.
• Invoke the Ubuntu Linux bash shell.
Installed
Once you’ve installed, the command line offers these choices:
• Stop Cloud Controller Services (stops atto service)
• Start Cloud Controller Services (starts atto service)
• Configure Network Settings (configure dhcp or static ip)
• Set Admin Password
• Invoke the Ubuntu Linux bash shell
• Logout
• Restart / Shutdown (sub-menu plus confirmation)
54 � Pano System for Cloud Administrator’s Guide

• General FAQs
• USB & Peripheral FAQs
• Ubuntu FAQs
General FAQs
Does the Pano Controller for Cloud have HA capability?
55 � Pano System for Cloud Administrator’s Guide
Chapter 0FAQs
10
Yes. You can configure the Pano Controller for Cloud for high availability. To do so, go to Configuring for
Failover and Scalability.
What third-party hardware/software do I need to run Pano Controller for Cloud?
Ubuntu, and suitable server hardware. Go to Compatible Server Hardware.
How many IP addresses do I need to run Pano System?
The system is efficient and merges easily into your existing network infrastructure. For the Pano
Controller for Cloud itself you'll only need one static IP. The Pano Zero Clients get their IP addresses from
your DHCP server, just as any other PC or network device would in most networks.
What components comprise Pano System?
There are several components. For an architecture overview, go to Pano System for Cloud.
Where does the Pano Controller fit into my environment?
The Pano Controller for Cloud resides in your data center. Its delivers Chrome desktops to users and
provides a centralized management platform.go to Pano System for Cloud.
USB & Peripheral FAQs
What USB Devices are supported?
Most common USB devices will work with the Pano system; support does vary by Pano System Endpoint.
Due to variances in specific devices, Pano recommends contacting your Pano sales representative at
877.677.PANO to verify specific device support. Pano continually tests and certifies additional USB devices
to ensure device support.
Supported Non-Isochronous USB Devices
Non-isochronous refers to the type data transfer used for most USB functions. In addition to USB
keyboards and mice, the Pano System includes support for the following USB device types, including
composite devices (often called all-in-one solutions).
Within each general USB type, there may be specific that operate differently; you must test your devices
before you use those devices in production.
USB mass storage devices
USB CD readers/writers
USB DVD readers/writers
USB flash drives
USB printers
USB scanners
USB-to-serial converters
USB touch-screen display
USB business card scanners
USB hubs
USB RIM BlackBerry
USB floppy drives

Supported Isochronous USB Devices for Pano G2
Isochronous USB is a technology used to deliver glitch-free audio and video. Many (thought not all) USB
devices that deliver audio or video use isochonous technology. Pano G2 Zero Clients support isochronous
USB peripherals; Pano G1 Zero Clients do not.
Supported Apps & Services Supported Speakers Supported Headsets
Windows Media Player 10, 12
VLC Player
QuickTime Player
Apple iTunes/Pandora/Live360
YouTube
Logitech S-150 USB Digital Speaker
Altec Lansing Orbit MP3 iM237
Bi-Directional Audio / Voice Conversation Use Case
56 � Pano System for Cloud Administrator’s Guide
Logitech H330/H360/H555
Plantronics Audio 995USB
Plantronics M214i
Microsoft LifeChat LX-1000
Fujitsu HS710
The Pano G2 Zero Client supports voice conversations using isochronous USB devices and a software
application or soft phone.
Supported Apps & Services Supported Devices
Skype
GoogleTalk
Cisco Unified Communications
Video Conferencing Use Case
Microsoft LifeChat LX-1000
Fujitsu HS7100U
AK5370 (using external analog or USB
speakers)
Logitech H330/H360/H555
Logitech USB Desktop Microphone
Plantronics Audio 995USB
Plantronics M214i
The Pano G2 Zero Client supports video conferencing using the listed USB webcams and video
conferencing software.
Supported Apps & Services Supported Devices
Skype
GoogleTalk
Microsoft LifeCam VX-1000
Microsoft LifeCam VX-3000
Why doesn't my mouse and keyboard work with my Pano System Endpoint?.
The mouse moves too fast/too slow.
Keyboard types in the same letter multiple
times [Repeat rate is very high].
The mouse/keyboard does not work at all
Mouse moves only in vertical/horizontal
direction.
Can I still use my flash drive or external cd/dvd burner?
Yes.
If the mouse is not moving at all, re-plug the USB.
Verify that the Pano Direct Service is installed. If the Pano Logic icon
appears in your task bar (Start > Programs > PanoDirect > Pano
Control Panel), then the Pano Direct Service is installed. Change the
Repeat rate keyboard setting.
Do I need special peripherals for my Pano System Endpoints?
No. The Pano System Endpoint works with standard USB devices. If you have any concerns or questions
about compatibility with certain devices, please consult with Pano Logic Technical Support or your Pano
Logic certified reseller.

Ubuntu FAQs
Why Ubuntu?
Pano Logic evaluated several options for the underlying OS for Pano Controller for Cloud. Ubuntu
was the best overall. Because Pano Controller for Cloud is an appliance, users will not run other
software or applications on the unit. Thus, compatibility with random thrid-party applications is
not a design requirement.
Why can’t I use a newer version of Ubuntu?
Because Pano Logic has tested this one and detemined that it meets the requirements and is
stable. While newer versions of Ubunti may have specific features useful for some users, the Pano
Controller for Cloud is a dedicated appliance, not a general-purpose server.
LTS means Long Term Support. Ubuntu LTS releases get technical support from Ubuntu far longer
than other releases - five full years. Thus you are assured that you won’t be caught up in frequent
upgrades or patches. Pano Controller for Cloud is, and will remain, a stable appliance in support
of your users.
Ubuntu says that LTS will:
• Be enterprise-focused: Ubuntuis targeting server installations, where users is risk-averse.
• Be compatible with new hardware: Ubuntu will make point releases throughout the
development cycle to provide functional support for new server and desktop hardware.
• Be more tested: Ubuntu will shorten the development window and extend the beta cycle to
allow for more testing and bug fixing.
This chart, from data on Ubunu’s site, shows the expected longevity of Ubuntu 12 Server.
More information can be found on the Ubuntu Wiki: https://wiki.ubuntu.com/LTS
57 � Pano System for Cloud Administrator’s Guide