A Review of the Event Analysis of Systemic Teamwork Methodology

HFIDTC/WP1.1.3/10
Version 2/ 31 October 2005
agents involved in the scenario. A description of the agents involved is presented in Table
3.
Table 3 – Agents involved in Switching Scenario
Agent Title
NOC
SAP
WOK
REC
Details
Control room operator based at the NOC
Senior Authorised Person (SAP) at Barking substations.
Also working with authorised person (AP)
Control room operator based at Wokingham control room
Control room operator based at the regional electricity
company control room
Activity was observed by two observers. The first observer was situated at the Network
operations centre (NOC) at National Grid Transco (NGT) house in Warwick, and
observed the activity of the NOC operator. The second observer was situated at Barking
275Kv, 132Kv and 33Kv Substations, and observed the activity of the SAP and AP. The
results of the CDA are presented in Table 4. An extract of the CDA is presented in Table
5.
Table 4 – Switching scenario CDA results
Category
Result
Total task steps 314
Total taskwork 114 (36%)
Total teamwork 200 (64%)
Mean Total Co-ordination 1.57
Modal Total Co-ordination 1.00
Minimum Co-ordination 1.00
Maximum Co-ordination 2.14
The agent association matrix is presented in Table 6. From the association matrix, a
social network diagram was constructed (Figure 3-1). Directional arrows represent the
communications between agents, and the frequency of communications between agents is
also presented. Centrality, and sociometric status were also calculated for each agent
involved in the scenario. The SNA results are presented in Table 7.
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