A Review of the Event Analysis of Systemic Teamwork Methodology

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HFIDTC/WP1.1.3/10 Version 2/ 31 October 2005 Goal Specification Cue identification Expectancy Conceptual Model Uncertainty Information Situation Awareness Situation Assessment Options Stress Choice Analogy Ensure it is safe to perform local isolation. Confirm circuits/equipment to be operated. Telecontrol displays/circuit loadings. Equipment labels. Equipment displays. Other temporary notices. Equipment configured according to planned circuit switching. Equipment will function correctly. Layout/type/characteristics of circuit. Circuit loadings/balance. Function of equipment. Will equipment physically work as expected (will something jam etc.). Other work being carried out by other parties (e.g. EDF). Switching log. Visual and verbal information from those undertaking the work. Physical information from apparatus and telecontrol displays. All information used Inform NOC that isolation cannot be performed/other aspects of switching instructions cannot be carried out. Some time pressure. Possibly some difficulties in operating or physically handling the equipment. Yes – proceduralised within equipment types. Occasional non-routine activities required to cope with unusual/unfamiliar equipment, or equipment not owned by NGT. Yes – often. Except in cases with unfamiliar equipment. 81
HFIDTC/WP1.1.3/10 Version 2/ 31 October 2005 Table 32 - Phase 4: Report back to NOC Goal Specification Cue identification Expectancy Conceptual Model Uncertainty Information Situation Awareness Situation Assessment Options Stress Choice Analogy Inform NOC of isolation status. Switching telephone. NOC operator answers. NOC accepts. Manner in which circuit is now isolated. Form of procedures. No – possibly further instructions, possibly mismatches local situation and remote displays in NOC. Switching log. Verbal information from NOC. Switching log. Yes – all information used. No (raise or add on further requests etc. to the same call) No Yes – highly proceduralised Yes – frequently performed activity 82
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A Review of the Event Analysis of Systemic Teamwork Methodology

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