DARS_porocilo 2007 ANG.indd

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The Toll Collection User Centre offered assistance to users of electronic media for toll payments. Special emphasis was laid on the processing of complaints. With the aim of providing a more user-friendly environment for the performance of services, the quarters of the Centre were reorganised and now allow users to settle all their business at one location. The Real Property Management Department was established in the last quarter of 2006. In 2007, the Department began to intensively process old and new applications for the sale of surplus land on the basis of internal procedures (establishment of surplus land, formal procedures for the sale of established surpluses, procedures for informing persons inquiring about specific land plots managed by the Company, defining the possible methods of sale, and establishing any missing records). The greatest difficulties encountered by the Department involved the acquisition of adequate information on land plots alongside older motorway sections. The Insurance Department began to operate at the end of the first quarter. Its priority task in the first phase was to establish an integral and uniform insurance system in the Company. Favourable results were already attained in 2007 with respect to the reduction of premiums for individual types of insurance, inclusion in more favourable premium classes, and the attainment of discounts for timely premium payments, etc.. Some claims for damages that had previously been rejected by insurance companies due to our non-unified approach began to be settled to the Company’s advantage. The Telecommunications Marketing Department began to actively market optical fibre in the beginning of 2007, after the Government of RS had approved its business plan and the recognised costs of optical fibre sales. Although the sales results were encouraging, it became apparent that it would be possible to market optical fibre much more successfully after the completion of the motorway network, when all sections are connected. A business plan was prepared for the marketing of capacities, which will allow the Company to market more complex and thus more profitable telecommunication services. 35 ANNUAL REPORT DARS d.d. 2007 BUSINESS REPORT
Toll Collection Division Toll collection was conducted in line with the provisions of the Concession Agreement, the Public Roads Act, the Decree on toll roads and tolls for the use of toll roads, the Decree on tolls for the use of the Karavanke road tunnel, and the Toll pricelist for the use of toll roads. The past year was marked in particular by the following events: • The introduction of the euro as the new national currency. The first few months were the most intensive, as it was necessary to ensure the pre-supply of euro cash, take tolars out of circulation, and form real stocks of cash for exchange purposes. In addition to making all the necessary arrangements for normal operation with an increased volume of coins, additional forgery detection machines were supplied. After the initial period of changeover, euro cash transactions stabilised and, in the final phase, facilitated toll collection operations. • The enlargement of the Torovo toll collection station, which was completed before the summer season, has considerably increased road traffic fluency and improved the standard of this service for motorway users. • Partial modification of the transport of toll proceeds at toll stations. • The optimisation of IT support to toll collection operations was carried out in 2007. Although the upgrading process had already been started in the previous year, it was completed in the optimisation phase, and certain procedures and functionalities were adapted to ensure smooth-running toll collection. Additional adjustments were needed to enable the use of a differentiated pricelist featuring lower tolls at night. • Toll collection operations were intensively controlled, both analytically and operationally. This allowed the Company to attain more consistent toll charging and greater accuracy in operations. The most serious violators of the prescribed method of operation were sanctioned, in some cases even by the termination of their employment contracts. • Work loads and operating accuracy were monitored by the analysis of operating data. The indicators calculated in this way enabled better comparison of employees and the optimisation of business operation. On this basis, a considerable volume of work was performed by cost-effective student labour, which accounted for more than 80% of the work performed by toll collectors at certain toll stations in the summer months. • Student labour was treated systematically, from the announcement of our staff requirements to their application, training, assignment to toll collection booths, calculation of hours worked, and archiving of documents. • The rehabilitation of toll collection stations comprised the urgent reconstruction of roads and the replacement of deteriorated toll collection booths. • The installation of an automatic toll system at the smaller toll stations of Lukovica and Blagovica, which will begin to function in the spring of 2008, had already been used in 2007, when it was necessary to foresee all processes that will be taking place at these stations. Taking shape in the background of events at toll stations was the Toll Collection Act, which foresees a different method of toll collection supervision. In 2007, attempts were made to define the forms and methods of conducting toll collection supervision. Despite the fact that toll collection is developing in a slightly different direction than foreseen in the Toll Collection Act, the bases for conducting supervision have not changed significantly, only the possibilities for conducting supervision are somewhat smaller. The establishment of a supervision department will probably be the principal task of the Toll Collection Division in 2008, and will be closely linked to the reorganisation of business operations and related staff issues. 36 ANNUAL REPORT DARS d.d. 2007 BUSINESS REPORT
Page 1 and 2: A N N U A L R E P O R T 2 0 0 7
Page 3 and 4: Contents 6 9 10 11 11 12 13 13 13 1
Page 5 and 6: 66 66 67 67 68 69 69 69 70 71 73 74
Page 7 and 8: LETTER OF THE MANAGEMENT BOARD A Ye
Page 9 and 10: 8 LETNO ANNUAL PORO»ILO REPORT DAR
Page 11 and 12: Financial Highlights 2007 2006 Shar
Page 13 and 14: Organisation The organisation of th
Page 15 and 16: Management Board As laid down in th
Page 17 and 18: 16 LETNO ANNUAL PORO»ILO REPORT DA
Page 19 and 20: Mission, Vision, Strategic Goals, a
Page 21 and 22: Key Business Events in 2007 • In
Page 23 and 24: Analysis of Business Performance To
Page 25 and 26: Completed Construction and Reconstr
Page 27 and 28: Revenue of DARS d.d. 2007 Revenue T
Page 29 and 30: Shares of individual types of expen
Page 31 and 32: Business Activities of the Company
Page 33 and 34: International Cooperation Departmen
Page 35: Finance and Marketing Division Fina
Page 39 and 40: The activities carried out in the a
Page 41 and 42: Within the scope of rehabilitation
Page 43 and 44: A new 48-fibre optical cable was in
Page 45 and 46: Owing to the exceptional increase i
Page 47 and 48: Environmental Management Environmen
Page 49 and 50: Staff Recruitments and Departures I
Page 51 and 52: 50 ANNUAL REPORT DARS d.d. 2007 FIN
Page 53 and 54: Notes to the Financial Statements T
Page 55 and 56: Accounting Policies The financial s
Page 57 and 58: Depreciation / Amortisation The car
Page 59 and 60: Short-term investments In accordanc
Page 61 and 62: Short-term Operating Liabilities Sh
Page 63 and 64: Expenses Expenses are recognised if
Page 65 and 66: Valutation Method Applied to the St
Page 67 and 68: Short-term Investments in other Ent
Page 69 and 70: Long-term Operating Liabilities Ari
Page 71 and 72: Financial Statements of DARS d.d. T
Page 73 and 74: in EUR 31 Dec 2007 31 Dec 2006 (wit
Page 75 and 76: Consolidated cash flow statement fo
Page 77 and 78: Statement of changes in equity in t
Page 79 and 80: Notes to the Financial Statemants N
Page 81 and 82: Intangible assets Intangible assets
Page 83 and 84: Pursuant to the Concession Agreemen
Page 85 and 86: Short-term operating receivables in
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Equity The movement in equity is sh
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Short-term operating liabilities in
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Notes to the balance sheet of state
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Property, plant and equipment and i
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Off balance sheet items Off balance
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a) Borrowings from the Consortium o
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h) Borrowings from Kreditanstalt f
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Long-term liabilities from motorway
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Short-term trade liabilities in EUR
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Additional disclosures in the incom
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Costs of materials and services in
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The remunerations of members of the
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Income tax Income tax is levied und
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Events after the Balance Sheet Date
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115 ANNUAL REPORT DARS d.d. 2007 FI
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117 ANNUAL REPORT DARS d.d. 2007 AU
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119 LETNO PORO»ILO DARS d.d. 2007
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121 ANNUAL REPORT DARS d.d. 2007 AU
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The Company does not implement the
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