DARS_porocilo 2007 ANG.indd

Toll Collection Division
Toll collection was conducted in line with the provisions of the Concession Agreement, the Public Roads
Act, the Decree on toll roads and tolls for the use of toll roads, the Decree on tolls for the use of the
Karavanke road tunnel, and the Toll pricelist for the use of toll roads. The past year was marked in
particular by the following events:
• The introduction of the euro as the new national currency. The first few months were the most intensive,
as it was necessary to ensure the pre-supply of euro cash, take tolars out of circulation, and form real
stocks of cash for exchange purposes. In addition to making all the necessary arrangements for normal
operation with an increased volume of coins, additional forgery detection machines were supplied. After
the initial period of changeover, euro cash transactions stabilised and, in the final phase, facilitated toll
collection operations.
• The enlargement of the Torovo toll collection station, which was completed before the summer season,
has considerably increased road traffic fluency and improved the standard of this service for motorway
users.
• Partial modification of the transport of toll proceeds at toll stations.
• The optimisation of IT support to toll collection operations was carried out in 2007. Although the
upgrading process had already been started in the previous year, it was completed in the optimisation
phase, and certain procedures and functionalities were adapted to ensure smooth-running toll
collection. Additional adjustments were needed to enable the use of a differentiated pricelist featuring
lower tolls at night.
• Toll collection operations were intensively controlled, both analytically and operationally. This allowed
the Company to attain more consistent toll charging and greater accuracy in operations. The most
serious violators of the prescribed method of operation were sanctioned, in some cases even by the
termination of their employment contracts.
• Work loads and operating accuracy were monitored by the analysis of operating data. The indicators
calculated in this way enabled better comparison of employees and the optimisation of business
operation. On this basis, a considerable volume of work was performed by cost-effective student labour,
which accounted for more than 80% of the work performed by toll collectors at certain toll stations in
the summer months.
• Student labour was treated systematically, from the announcement of our staff requirements to their
application, training, assignment to toll collection booths, calculation of hours worked, and archiving of
documents.
• The rehabilitation of toll collection stations comprised the urgent reconstruction of roads and the
replacement of deteriorated toll collection booths.
• The installation of an automatic toll system at the smaller toll stations of Lukovica and Blagovica, which
will begin to function in the spring of 2008, had already been used in 2007, when it was necessary to
foresee all processes that will be taking place at these stations.
Taking shape in the background of events at toll stations was the Toll Collection Act, which foresees a
different method of toll collection supervision. In 2007, attempts were made to define the forms and
methods of conducting toll collection supervision. Despite the fact that toll collection is developing in a
slightly different direction than foreseen in the Toll Collection Act, the bases for conducting supervision
have not changed significantly, only the possibilities for conducting supervision are somewhat smaller.
The establishment of a supervision department will probably be the principal task of the Toll Collection
Division in 2008, and will be closely linked to the reorganisation of business operations and related staff
issues.
36 ANNUAL REPORT DARS d.d. 2007 BUSINESS REPORT