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VSAN-Troubleshooting-Reference-Manual

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Diagnostics and <strong>Troubleshooting</strong> <strong>Reference</strong> <strong>Manual</strong> – Virtual SAN<br />

OpenSSL::X509::CertificateError: error getting time<br />

If an issue with <strong>VSAN</strong> Observer failing to start is experienced, and it reports an<br />

OpenSSL error ‘getting time message’, this is a reflection of <strong>VSAN</strong> Observer unable to<br />

retrieve the relevant vSphere certificates.<br />

This can be addressed by running the following prior to launching <strong>VSAN</strong> Observer,<br />

which allows <strong>VSAN</strong> Observer to locate the vSphere certificates on a Windows<br />

version of vCenter server:<br />

/$rvc_https_pkey = File.join(ENV[‘VMWARE_CFG_DIR’], ‘vmware-vpx’, ‘ssl’, ‘rui.key’)<br />

/$rvc_https_cert = File.join(ENV[‘VMWARE_CFG_DIR’], ‘vmware-vpx’, ‘ssl’, ‘rui.crt’)<br />

Another option is to consider the –n [--no-https] option. This will bypass https and<br />

does not prompt for a login. This method is unsecure however.<br />

> vsan.observer ~/computers/Virtual SAN –run-webserver –force –no-https<br />

With this latter –no-https option, open a web browser using http rather than https:<br />

http://:8010<br />

What to look for in <strong>VSAN</strong> Observer<br />

As we navigate through <strong>VSAN</strong> Observer, look out for statistics that have exceeded<br />

their thresholds. This is easy to observe, as these charts have a red line underneath.<br />

Metrics that are within their boundaries are shown with a green underline in their<br />

charts.<br />

Finally, some graphs will be underscored in grey, which means that what they<br />

display is derived from other counters.<br />

Data is refreshed every 60 seconds to give the “Average” for that 60 second period<br />

V M W A R E S T O R A G E B U D O C U M E N T A T I O N / 2 0 5

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