PUC Annual ReportâFiscal Year 2011-12 - Public Utilities Commission

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Public Utilities Commission Annual Report 2011-12 State of Hawaii Page 53 responses were clear and understandable, and complaints were resolved to complainants’ satisfaction. All who called felt staff were courteous and professional. Civil Citations The Commission issues civil citations to motor carriers and freight forwarders for violations of the Motor Carrier Law, HRS Chapter 271, and Hawaii Water Carrier Act, HRS Chapter 271G. The citations impose a civil penalty, typically $500 or $1,000 per violation. Some of the common types of citations relate to operating without a certificate or permit issued by the Commission, failure to publish a tariff, failure to maintain the required liability insurance, improper vehicle marking, and stop-in-transit violations (i.e., shipping intrastate cargo described as interstate cargo). For this Fiscal Year, civil penalties collected through civil citations totaled $12,731. The Commission’s enforcement officers issued 10 citations on the following islands: Oahu—7, Maui—1, and Hawaii—2. The Commission also revoked 33 motor carriers’ certificates for failure to pay the civil penalties imposed and/or for failure to file an Annual Financial Report and/or for failure to pay the requisite Motor Carrier Gross Revenue Fee. During the Fiscal Year, the Commission formed a new partnership with the Federal Motor Carrier Safety Administration (“FMCSA”) to combat fraud and gain compliance from interstate household goods movers. Pursuant to 49 U.S.C. § 14710, the FMCSA is allowed to delegate its authority over the interstate transportation of household goods to state agencies that have that authority intrastate. Formerly, the Commission would forward all complaints regarding the movement of interstate household goods to the FMCSA. With this newly delegated authority, the Commission will be empowered to enforce the federal regulations and statutes in regard to interstate household good moves, and, thus, will retain and investigate all interstate household goods complaints that it receives.
Public Utilities Commission Annual Report 2011-12 State of Hawaii Page 54 Inquiries In addition to consumer complaints, the Commission is responsible for collecting and compiling all inquiries concerning public utilities. The Commission’s staff receives numerous requests for information relating to utilities and transportation carriers. As shown in the table below, the Commission received a total of 917 inquiries in the Fiscal Year, mostly relating to motor carriers. Table 10. Total inquiries received by the Commission per fiscal year. 2008-09 2009-10 2010-11 2011-12 Utilities Telecommunications 239 103 71 58 Electric 428 50 170 140 Gas 28 76 74 36 Water/Sewer 25 56 37 24 Transportation Carriers Property Motor Carrier 431 380 331 231 Passenger Motor Carrier 404 67 307 349 General Motor Carrier 42 0 0 30 Water Carrier 17 77 88 45 Petroleum 4 3 7 0 One Call Center 0 0 0 0 General Regulated & Unregulated Utilities 0 0 0 4 Total Inquiries 1,618 812 1,085 917
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PUC Annual ReportâFiscal Year 2011-12 - Public Utilities Commission

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PUC Annual ReportâFiscal Year 2011-12 - Public Utilities Commission