PUC Annual ReportâFiscal Year 2011-12 - Public Utilities Commission
PUC Annual ReportâFiscal Year 2011-12 - Public Utilities Commission
PUC Annual ReportâFiscal Year 2011-12 - Public Utilities Commission
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<strong>Public</strong> <strong>Utilities</strong> <strong>Commission</strong> <strong>Annual</strong> Report <strong>2011</strong>-<strong>12</strong><br />
State of Hawaii Page 79<br />
Table 24. HELCO not-normalized service quality data<br />
<strong>Year</strong> ASA Number of Customers<br />
Customer<br />
Interruptions<br />
CID SAIF CAID<br />
2006 99.950 75,353 341,289 328,758 4.529 57.80<br />
2007 99.955 77,933 257,924 305,681 3.310 71.11<br />
2008 99.973 79,386 194,807 190,314 2.454 58.62<br />
2009 99.965 79,679 298,334 246,916 3.744 49.66<br />
2010 99.970 80.171 302,402 207,607 3.772 41.19<br />
<strong>2011</strong> 99.966 80,807 290,616 242,<strong>12</strong>0 3.596 49.99<br />
Figure 23. HELCO System Average Interruption Frequency (SAIF) (Lower is better)<br />
5.000<br />
4.500<br />
4.529<br />
4.000<br />
3.500<br />
3.310<br />
3.744 3.772<br />
3.596<br />
Interruptions<br />
3.000<br />
2.500<br />
2.000<br />
2.503<br />
2.669<br />
2.454<br />
2.266<br />
3.093<br />
2.203<br />
2.929<br />
1.500<br />
1.000<br />
0.500<br />
0.000<br />
Normalized SAIF<br />
Not Normalized SAIF<br />
2006 2007 2008 2009 2010 <strong>2011</strong><br />
<strong>Year</strong>
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