Spine thickness?? - Delaware North

More documents

Recommendations

Info

36 Looking ahead, Delaware North Companies International is exploring additional opportunities in the travel hospitality, sports venue and other key company sectors in countries in which it currently operates, as well as in new markets in Europe and Asia. Planes, trains and hospitality Delaware North entered the U.K. travel hospitality sector in 2009 in a big way, debuting concepts in three major airports and a railway station. Caffé Cucina opened in June 2009 in London’s Euston Railway Station, while En Toast opened in July in Gatwick Airport. A third concept – The Dining Street Restaurant – opened in Heathrow Airport in October. Delaware North opened a restaurant, and an ice cream and crepe bar in Scotland’s Edinburgh Airport in early 2010. Delaware North was able to penetrate the highly competitive market by developing concepts that meet the branding needs of clients, especially tailoring concepts to promote the character of specific travel sites and the changing tastes of consumers. Bigger and bigger down under Even by Delaware North standards, the Australian Open Grand Slam of the Asia Pacific has become a massive hospitality and catering undertaking. Temperate weather and exceptional tennis and food helped the Australian Open set an attendance record in January 2010 when 653,860 people came through the gates. The previous record, set in 2008, was 50,000 less. The 2010 tournament twice posted the world’s highest-ever Grand Slam combined day/night attendance, with 77,043 fans attending Jan. 23, 11,000 more than the previous record.
With 2009 attendance also topping 600,000, the event has drawn more than one-half million guests for 10 consecutive years. The 2010 challenge for Delaware North’s staff was the reconfigured grounds at both of the venues that host the tournament. The main public area was shifted to a massive oval area, allowing Delaware North to feature a new culinary offering: Flavours of the Grand Slams, with menu items inspired by Wimbledon, New York City, Paris and Melbourne. In 2009, the challenge was the extreme weather conditions, with temperatures regularly rising above 100˚F and reaching a high of 111˚F (44˚C). Yet, Delaware North managers and associates were able to “keep cool” and provide exceptional customer service in the company’s GuestPath ® tradition. Developing communities through partnership All Australians and many international friends were deeply affected by the ferocity of the bushfires (wildfires) that swept across Victoria in February 2009. Delaware North associates quickly raised $70,000 (AUD) and hosted a bushfire benefit at Melbourne Park for the brave men and women who were on the front line. Together with its suppliers, the company donated $25,000 (AUD) in food, 150 volunteer hours and 175 staff hours to ensure the benefit was a fitting success. At Etihad Stadium, Delaware North worked with its client at the NAB Cup Bushfire Appeal, where close to $1 million (AUD) was raised. But have you played Wembley Stadium? The summer concert season at Wembley Stadium featured an amazing lineup of artists – including AC/DC, Take That and Oasis – with one-half million people attending eight concerts in three weeks in June and July. During this period, more than 2,000 Delaware North associates worked each event day. In August, U2 set a Wembley Stadium concert attendance record when 88,000 people attended one of the Irish rock legend’s two shows. Food for thought Delaware North in 2009 began operating four dining locations at Curtin University in Western Australia, expanding the company’s operations in the education sector. Located in the Perth suburb of Bentley, Curtin University was established in 1966 and is now the largest provider of higher education in Western Australia. In 2009, there were more than 30,000 enrolled students with approximately 1,500 students in residence and a staff of 2,500. 37
Page 1: 95 d e l a wa r e n o r t h c o m p
Page 4 and 5: 2 The Delaware North Family of Comp
Page 6 and 7: 4 Family Leadership In 1915, brothe
Page 8 and 9: 6 “I would be lying if I said we
Page 10 and 11: 8 Jerry Jacobs Jr. Principal Jerry
Page 12 and 13: 10 Lou Jacobs Principal Lou Jacobs
Page 14 and 15: 12 Charlie Jacobs Principal Charlie
Page 16 and 17: 14 Financial Overview Among the qua
Page 18: 16 Delaware North Companies Sportse
Page 21 and 22: Sportservice has been spreading out
Page 23: Family values Sportservice and its
Page 26 and 27: 24 An exciting first year In just a
Page 28 and 29: 26 Breaking ground at the fair Dela
Page 31 and 32: Delaware North Companies Travel Hos
Page 33 and 34: Give me Heineken In December 2008,
Page 35 and 36: Airport Revenue News (ARN) tapped a
Page 40 and 41: 38 We “wok” on less water Austr
Page 42: 40 Delaware North Companies Boston
Page 45 and 46: On Oct. 28, 2008, one of the greate
Page 47: Lighting it up While the venue cont
Page 50 and 51: 48 Delaware North has operated Kenn
Page 52 and 53: 50 room, as well as the famous mine
Page 54 and 55: 52 10 Memorable Moments 1915 - Amer
Page 56 and 57: 54 GuestPath ® When Delaware North
Page 58 and 59: 56 Culinary Despite more than 90 ye
Page 60 and 61: 58 Retail The secret of Delaware No
Page 62 and 63: 60 Brands Delaware North has long u
Page 65 and 66: Corporate Social Responsibility and
Page 67 and 68: Taking a stand TD Garden in Boston
Page 70 and 71: 68 Los Angeles International Airpor
Page 72 and 73: 70 Executive Team and Corporate Inf

Spine thickness?? - Delaware North

Create successful ePaper yourself

Delete template?

Save as template?