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From a blog: “I spent the day at Kennedy Space<br />
Center Visitor Complex and enjoyed every<br />
minute of it. I took the NASA Up Close tour and<br />
was able to get close to launch pads. I even saw the<br />
pad where they are preparing for the next launch.<br />
Everything was explained well by the staff and the<br />
IMAX show was amazing.”<br />
Grapes, not gripes, at this lodge<br />
The Lodge at Geneva-on-the-Lake celebrated<br />
its fifth anniversary in early 2009, providing<br />
an opportunity to note the steadily increasing<br />
occupancy that <strong>Delaware</strong> <strong>North</strong> has fostered.<br />
In the face of a global travel slump that saw the<br />
Cleveland market down 11 percent in hotel<br />
occupancy through April 2008, the lodge<br />
posted a nearly 3-percent increase.<br />
<strong>Delaware</strong> <strong>North</strong> has done this by providing<br />
exceptional customer service, carving out a<br />
niche as a go-to spot for fine dining and<br />
Cleveland-area staycations, and employing<br />
innovative marketing approaches.<br />
An example is the lodge’s successful Grape Camp<br />
for families, which started in summer 2008.<br />
It proved so successful, it was expanded and<br />
rolled out again for summer 2009. Along with<br />
providing guests with tours of local wineries,<br />
the resort staff led grape-related activities for<br />
children, including a vineyard scavenger hunt<br />
and learning about the region’s grape industry<br />
around the campfire.<br />
HIGHLIGHTS<br />
<strong>Delaware</strong> <strong>North</strong> Companies Parks & Resorts<br />
weathers the storm of economic recession and<br />
outperforms the lodging industry as a whole,<br />
thanks to its strategy of operating in must-see<br />
special places and the integrated management<br />
systems that have equipped it to do so very well.<br />
After a competitive bidding process, NASA<br />
taps <strong>Delaware</strong> <strong>North</strong> Companies Park & Resorts<br />
for a new 10-year contract, with options for<br />
another 10 years, to continue operating<br />
Kennedy Space Center Visitor Complex.<br />
<strong>Delaware</strong> <strong>North</strong> has been credited with<br />
transforming the complex into a popular,<br />
exciting and educational destination.<br />
<strong>Delaware</strong> <strong>North</strong> acquires four lodging properties<br />
to add to its operations near Yosemite and<br />
Yellowstone national parks and also adds a new<br />
management contract to operate the historic<br />
Queen Mary in Long Beach, Calif.<br />
Continuing the company’s strong tradition<br />
of stewardship, <strong>Delaware</strong> <strong>North</strong> completes the<br />
first phase of a 20-year, multimillion-dollar<br />
rehabilitation and restoration of Gideon<br />
Putnam Resort, including the Roosevelt Baths<br />
& Spa, in Saratoga, N.Y.<br />
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