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Corporate Social Responsibility<br />

and GreenPath ®<br />

From the earliest days of its incorporation, <strong>Delaware</strong><br />

<strong>North</strong> has been bolstering its communities with<br />

gifts of time, talent and treasure. Nearly a century<br />

later, <strong>Delaware</strong> <strong>North</strong> is a major global company.<br />

And true to its roots, evidence of that deep sense<br />

of social responsibility instilled in it by its founders<br />

can be seen throughout the world. On inner-city<br />

streets in its hometown of Buffalo, N.Y., where<br />

organizations are working to give children a shot at<br />

the American dream. In Australia, where associates<br />

came together last year to help those whose lives<br />

were upset by bushfires. In Boston, where the staff<br />

believes no one should be cold or hungry. Especially<br />

on Thanksgiving. In Fort Lauderdale, where a man<br />

who once had no home now has a job and a place to<br />

call his own. In boardrooms, in hospitals, in food<br />

pantries. Everywhere people are working to make life<br />

a little easier for those who hurt. That’s where you’ll<br />

find <strong>Delaware</strong> <strong>North</strong>.<br />

Time to talk<br />

For the first time in its 95-year history, <strong>Delaware</strong><br />

<strong>North</strong> made an attempt to put its arms around<br />

the multitude of contributions, undertakings<br />

and volunteer efforts that fall under the social<br />

responsibility banner with the publication of a social<br />

responsibility report. “We know it is incomplete, and<br />

that it most likely always will be. Still, we persevere.<br />

The time has come to share the dedication and<br />

commitment of our associates with the rest of the<br />

world, and to inspire others to give back,” said the<br />

Jacobs family in the opening letter to stakeholders.<br />

Home sweet home<br />

In the wake of the worst natural disaster ever to occur<br />

on U.S. soil, <strong>Delaware</strong> <strong>North</strong> stepped up in 2005<br />

and announced plans to help its associates and other<br />

residents of New Orleans. Since then, the company<br />

has built a long-term partnership with New Orleans<br />

Habitat for Humanity, which included funding the<br />

building of two homes in neighborhoods ravaged by<br />

Hurricane Katrina. What could be better? <strong>Delaware</strong><br />

<strong>North</strong> thought of one thing: a celebratory dinner<br />

prepared by <strong>Delaware</strong> <strong>North</strong> Corporate Chef and<br />

Chief Culinary Ambassador Roland Henin.<br />

A responsible employer<br />

<strong>Delaware</strong> <strong>North</strong> takes a broad view of social<br />

responsibility that extends inward to associates<br />

and outward to vendors, clients and guests. Where<br />

associates are concerned, the company believes its<br />

success has always depended on them. So, 2009 was<br />

the year of the unveiling of <strong>Delaware</strong> <strong>North</strong> Career<br />

Path, the name given to the employer brand. That<br />

is, the partnership the company has with its associates<br />

in the development of their careers. Included in<br />

<strong>Delaware</strong> <strong>North</strong> Career Path are total rewards<br />

practices, company culture, training and other<br />

initiatives aimed at helping associates develop their<br />

skills, further their careers and achieve their goals.<br />

Behind <strong>Delaware</strong> <strong>North</strong> Career Path is a belief in<br />

the importance of fostering diversity by hiring<br />

associates with different backgrounds, ethnicity,<br />

beliefs and challenges. <strong>Delaware</strong> <strong>North</strong> has been<br />

recognized on several occasions for its success in<br />

employing older or disabled workers and those who<br />

have disadvantaged backgrounds.<br />

Charitable giving<br />

Being a good corporate citizen means more than<br />

simply writing checks. <strong>Delaware</strong> <strong>North</strong> thinks it<br />

means making a difference in the lives of associates,<br />

customers and clients, not to mention strengthening<br />

the communities in which we live and work. The<br />

company gave more than $3.3 million in 2009 to<br />

charitable organizations, focusing on those that work<br />

to eradicate hunger, strengthen education and help<br />

disadvantaged children, especially through sports and<br />

culinary programs.<br />

The Boston Bruins Foundation at it again<br />

Long known for its determination to improve the<br />

quality of life for kids in New England, The Boston<br />

Bruins Foundation has funneled more than $2<br />

million into the community since 2003 when the<br />

Jacobs family established the nonprofit foundation.<br />

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