MEGHALAYA POLICE - National Crime Records Bureau

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<strong>Crime</strong> & Criminals Tracking Network and Systems ProjectMeghalayaPoliceService LevelDescriptionMeasurementData Migration/DigitizationError rate in a batch should be less than 0.5%.Severity of Violation: HighThis service level will be measured on a monthly basis for each PoliceStation / Higher Office.If the data migration / digitization service level in a police station /higher office falls below the minimum service level, it will be treatedas one (1) violation.The total number of violations for the payment period will be thecumulative number of violations across all the police stations / higheroffices in the payment period.Volume I Request for Proposal for Selection of System Integrator Page 110 of 205
<strong>Crime</strong> & Criminals Tracking Network and Systems Project Meghalaya PoliceDelivery Related Service Level Agreement (SLA) CriteriaExplanation: The deduction mentioned in this table shall be made from the next due payment to the vendor for services provided on Statewidebasis.S.No.Service MetricsParameters1 Delivery of thereports/deliverables duefor this section2 Development,deployment andtesting of CAS(State) applicationSupply,installation andCommissioning ofhardware atofficesSupply,installation andCommissioning ofBaseline Lower Performance Violation of Service levelagreementMetric Metric Deduction Metric DeductionAs per the One week Rs. 10,000 >1 week Rs. 20,000 fordates as after the dueafter the due every week ofmentioned in datedatedelaythe contract5.0 monthsfrom date ofsigning ofcontract5-7 months 100,000Rupees3 months 3-4 months For noncomplianceateach point ofdeployment:Rs. 30,0006 monthsfrom the dateof signing ofMore than 7months6-7 months Rs. 100,000 More than 7monthsRs. 1,00,000per month ofdelay> 4 months For noncomplianceateach point ofdeployment:Rs. 45,000Rs. 100,000for everymonth of delayBasis ofMeasurementDates fordelivery ofreports asmentioned inthe contractMonths takenafter beginningoftheassignment todevelop andtest theapplication atthe Data centerby theOperator, notincluding thesoftware auditby TPAMonths aftertaking over ofthe office sitefor projectMonths takenafter beginningoftheRemarksThe centralizedapplicationshould be testedfor desiredfunctionalities,security, andcompletenessas well ascompliance withSLA, within theperiodThe deductionshall be madeper site basis,where criterionis not satisfiedMeghalayaPolice mayconductVolume I Request for Proposal for Selection of System Integrator Page 111 of 205
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Crime & Criminals Tracking Network
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iminals Tracking Network and System
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of Meghalaya Police. The existing c
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S/N Name of DHQ Name of PoP Name of
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18 CW&B 8 11 2 1 1 0Infrastructure
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Installed At Shillong , PHQ, SCRBRe
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No data digitization & migration wo
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MEGHALAYA POLICE - National Crime Records Bureau

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