MEGHALAYA POLICE - National Crime Records Bureau

Crime & Criminals Tracking Network and Systems ProjectMeghalaya Police1. The Application Functional Support Services shall be provided for all software procured andimplemented by the SI. The SI shall render both on-site maintenance and support services toState from the development center in State.2. Enhancements and defect fixes. SI shall incorporate technological changes, and provideenhancements as per the requests made by State. SI shall perform minor changes, bug fixes,error resolutions and minor enhancements that are incidental to proper and complete workingof the application.3. Routine functional changes that include user and access management, creating new reportformats, and configuration of reports.4. SI shall provide user support in case of technical difficulties in use of the software, answeringprocedural questions, providing recovery and backup information, and any other requirementthat may be incidental/ancillary to the complete usage of the application.5. The SI shall migrate all current functionality to the new / enhanced version at no additionalcost to State and any future upgrades, modifications or enhancements.6. The SI shall perform user ID and group management services.7. The SI shall maintain access controls to protect and limit access to the authorized End Usersof the State.8. The services shall include administrative support for user registration, creating andmaintaining user profiles, granting user access and authorization, providing ongoing userpassword support, announcing and providing networking services for users and providingadministrative support for print, file, directory and e-mail servers.Note: Bidders to propose adequate manpower for meeting the operation and maintenancerequirements as identified above and in line with associated SLAs as provided Annexure IIExit Management and Transition – Capacity Building at StateAfter the exit of the SI, State shall take up the management of CAS (State). Therefore before theexit of the SDA, State must be strengthened and capacity must be developed for State to manageCAS. The SI must plan the capacity building initiative to enable State manage CAS, and willcollaborate with State to implement the plan.The SI shall create a detailed plan for Capacity Building (CB) required at State to manage CASand a Transition Plan (implemented over a minimum period of three months) to affect the handoverto State; and implement the same in collaboration with State before the completion of theirengagement.Volume I Request for Proposal for Selection of System Integrator Page 93 of 205