MEGHALAYA POLICE - National Crime Records Bureau

Crime & Criminals Tracking Network and Systems ProjectMeghalaya PoliceApplication Specific Requirements1. Key Customization Requirements 8 :The functional requirement specifications of each of the modules mentioned above in the functionalscope have been defined in the attached Annexure. The functionalities which are coming through theoriginal application has not been tampered and the customization requirements is primarily to befocused on to the configuration that is required in terms of the department’sorganizational/hierarchical structure, roles and rights of police personnels at various levels, reportsand registers that are maintained at the different levels of the organization covering police stationsand higher offices, etc. In addition to the configuration requirements, some enhancements are doneinto the existing modules as required by the state. The details of the enhancements are provided inthe functional requirement specifications as given in the annexure.The enhancements are important to the state for speedy reactions to critical situations and improvingthe citizen centric services. Some of the indicative enhancements are such asThe rate of infiltration has always been very high in the state as the state of Meghalaya isbordered by Bangladesh on the south and Assam on the north. So to restrict the illegal entryof the foreigners keeping a track of the foreigner’s movement in and out of the country is veryimportant from the state’s perspective. It is also required to maintain the registration andpermit details of all the foreigners who visit the state and also to allow the foreigner to applyfor RC/RP through the citizen service portal.Citizens have restricted access to the higher officers if they want to raise their grievancesagainst any harassment caused by junior level policemen. To improve the citizen’ssatisfaction and faith towards the state police, it is thus a necessity to include the citizen’sgrievance module into the system. Provisions have been kept for the police officers as wellwhere they can raise their grievances against an officer of higher rank.Apart from the regular police services, citizen should be able to take the benefits of RTIservices through the portal.Citizen should also be able to pay their traffic challans through the citizen service portal.The system should allow to search from databases of other departments for speedy actions.E.g. RTO where lots of time and effort is wasted in obtaining vehicle and owner’s information.External agencies should be able to request for verifications of their employees through aLogin account where they can access the verification report/status for various verificationsrequested for.These are some of the indicative enhancements which are required. The details are to be referredfrom FRS attached as annexure.Apart from these enhancements, the modules to be added such as Grievance module, FSL module,Traffic eChallaning module, Duty Deployment management module, Intra departmentalcommunication module etc are also provided in the FRS attached as annexure.8 These are only key customization recommendations, however detailed customization requirements to be doneas per the FRS regarding each module.Volume I Request for Proposal for Selection of System Integrator Page 54 of 205