MEGHALAYA POLICE - National Crime Records Bureau

Crime & Criminals Tracking Network and Systems ProjectMeghalaya Police5 ROLE OF SOFTWARE DEVELOPMENT AGENCY (SDA) INSUPPORTING CASThe SDA will provide Services for CAS (State) for a period of three (3) years followed by two optionalone-year periods from the date of successful completion of the CAS (State) Certification. The decisionon the two optional one-year periods will be taken in entirety by NCRB. During the contract period, theSDA shall offer the following services:i. Application maintenance and management Services for CAS (Center) and CAS (state).ii. Technical Program Management of Implementation of CAS (State) for all 35 States/UTsthroughout the duration of the engagement with NCRB/MHA.Each of these activities is detailed out below.Application Management Services for CAS (State) and CAS (Center)The SDA shall provide Application Management services to the CAS (State) and CAS (Center). Theapplication management services include the following:• Provision of bug fixes, minor changes, error resolutions and minor enhancements.• Minor enhancements (the usual run-of-the-mill enhancements and not the onesidentified as part of Continuous Improvement).• Change request management based on feedback from the users.• Release Management; Version control of CAS (State) to be managed centrally, withstate-specific configuration incorporated.• Any changes to CAS code that may be required because of patches to licensedsoftware being used (if any).• Updating and maintenance of all project documents.• SI shall be responsible for application management services and maintenance supportfor additional applications, customizations and extensions at the Meghalaya Police.All planned changes to the application, especially major enhancements and changes in functionalitythat are deviations from the signed-off FRS/SRS and CRP-I and CRP-II, shall be coordinated withinestablished Change control processes to ensure that:• Appropriate communication on change required has taken place.• Proper approvals have been received from CAS Core Group/CTT/CPMU.• Cost and effort estimate shall be mutually agreed upon between SDA and NCRBThe SDA will define the Software Change Management and version control process and obtainapproval for the same from NCRB. For all proposed changes to the application, the SDA will preparedetailed documentation including proposed changes, impact on the system in terms of functionaloutcomes/additional features added to the system, etc.Technical Program Management of Implementation of CAS (State)After successful certification, the SDA will handover the certified CAS (State) to State through NCRB.While NCRB will facilitate the transfer, the successful transfer of CAS to State on time is SDA’sresponsibility. During the period of CAS Solution Design and Development and the Operations andMaintenance Phase following that, the SDA shall provide technical program management services inimplementing CAS in State. Through the Technical Program Management, the SDA shall extend allthe necessary support to the State SI and ensure that the SI successfully configures, customizes anddeploys CAS (State) in State. The SDA’s Technical Program Management responsibilities include butare not limited to:• Preparation of technical manuals to enable the SI to configure, customize, enhance anddeploy CAS in States/UTs; to be made available to SIs through the CAS online repositoryVolume I Request for Proposal for Selection of System Integrator Page 37 of 205