MEGHALAYA POLICE - National Crime Records Bureau

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<strong>Crime</strong> & Criminals Tracking Network and Systems Project Meghalaya PoliceDelivery Related Service Level Agreement (SLA) CriteriaExplanation: The deduction mentioned in this table shall be made from the next due payment to the vendor for services provided on Statewidebasis.S.No.Service MetricsParametersthe Data CenterEquipmentCapacity building All thetraineesData DigitizationBaseline Lower Performance Violation of Service level Basis of RemarksagreementMeasurementMetric Metric Deduction Metric Deductioncontract assignment independentaudit to verifythat the datacenter is as perthespecifications.Less than Rs. 1500 / Less than Rs. 3000 per Results from The feedback of80% and trainee/ 60% marks trainee/ Onlinethe attendeesshould pass more than trainingtraining examination must be takenthe online 60% marks programprogram test post after everytrainingtraining course training session/exam withprogram andmore thanthis feedback80% marksshould beleveraged forimproving thecapacity buildingprogramError rate in High5% of the if the error 10% of the This service Error rate isa batch impacting Payment due rate is above Payment due level will be measured byshould be error: if the for Data 1%for Data measured on a percentage ofless than error rate is DigitizationDigitization monthly basis the records with0.5%. betweenfor each Police corrections0.5% to 1%Station / Higher marked byOfficedesignatedofficialsVolume I Request for Proposal for Selection of System Integrator Page 112 of 205
<strong>Crime</strong> & Criminals Tracking Network and Systems Project Meghalaya PoliceDelivery Related Service Level Agreement (SLA) CriteriaExplanation: The deduction mentioned in this table shall be made from the next due payment to the vendor for services provided on Statewidebasis.S.No.Service Metrics Baseline Lower Performance Violation of Service level Basis of RemarksParametersagreementMeasurementMetric Metric Deduction Metric DeductionMaintenance All the issues Resolution of Rs. 500 Resolution of Rs. 1000 for Time and datephasereported issues withinthe issue every day of reporting ofregarding 2 workingafter 2 delay over and the issuehardware, days ofworking days above beyondsoftware etc. reportingshould beresolvedwithin 24hours (within1 workingday)The above list of Service levels is indicative. The Meghalaya Police should add more service levels / modify the above service levels as pertheir requirementsVolume I Request for Proposal for Selection of System Integrator Page 113 of 205
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iminals Tracking Network and System
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of Meghalaya Police. The existing c
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S/N Name of DHQ Name of PoP Name of
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18 CW&B 8 11 2 1 1 0Infrastructure
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Installed At Shillong , PHQ, SCRBRe
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No data digitization & migration wo
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MEGHALAYA POLICE - National Crime Records Bureau

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