ΑΡΘΡΟ ΣΥΝΤΑΞΗΣ - Το Βήμα του Ασκληπιού

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ΤΟ ΒΗΜΑ ΤΟΥ ΑΣΚΛΗΠΙΟΥ Copyright © 2008Τόμος 7 ος , Τεύχος 4 ο , Οκτώβριος – Δεκέμβριος 2008ORIGINAL PAPERServices of Health in Greece: Measurement of the satisfaction of thehealth care personnel in private and public sector that concerns theprovided servicesIakovidou E 1 , Maniou M 2 , Palli E 3 , Kostopoulos E 4 , Zaragas S 5 , Katsanevas T 61. MSc, General Physician , C. A. National Center of Emergency Care, Athens, Greece.2. R.N, MSc, Laboratory collaborator, Nursing Department , ΑTEI Crete, “Venizelio ‐ Pananio”General Hospital of Heraklion, Greece.3. MSc, Surgeon, Teaching General Hospital of Larissa, Greece.4. Doctorand, Major in Anaesthesiology, General Hospital of Athens “Evagelismos”, Greece.5. Thoracic Surgeon, National Center of Emergency Care, EKAB, Athens,.Greece.6. PhD, Economist, Professor, Economics department, University of Piraeus, GreeceABSTRACTThe social and financial whirls that take place the last few years not only in our country, but also in theextensive surroundings, European union, significantly change the scene as regard as the definitionalenvironment that is experienced the health of a nation. In this surrounding which is constantlychanging, the emergence of the health as the essential factor for financial and social developmentshould be one of the main goals of a well developed nation with social character. The aim of this studywas the measurement of the satisfaction of the health care personnel in private and public sectorwhen it comes to their provided services. Methodology: For the measurement was used as a tool aquestionnaire that was given for fill‐up in a random sample of health care personnel in nomarchy ofAttiki on May 2007. The sample consisted of 120 health care personnel (doctors, nurses, stretcherbearers). From them, the 60 were health care personnel that worked in private sector (private clinics,diagnostic centers, private practices) and the other 60 were health care personnel that worked inpublic sector (hospitals, health stations, EKAB, IKA). Results: From the health care personnel inprivate sector that answered the 70% and the 55% in public sector correspondingly are satisfied forthe services provided as far as the quality is concerned. From the personnel in private sector the 40%has objection about health services’ sufficiency and the 75% in public sector. In near future the healthservices in our country will be worse than now because of the expenditures’ raise believes the 60% ofvima‐asklipiou.gr Σελίδα 345
ΤΟ ΒΗΜΑ ΤΟΥ ΑΣΚΛΗΠΙΟΥ Copyright © 2008Τόμος 7 ος , Τεύχος 4 ο , Οκτώβριος – Δεκέμβριος 2008the health personnel in private sector whereas personnel in public sector believes this the 45%.Moreover, the 65% in private sector and the 55% in public sector correspondingly reports that iswilling to pay for taxes so as to improve the health‐care provided system. Finally, they evaluate andattach importance to the problems in health‐care sector: Private sector: lack of personnel, education,control, evaluation, computerization, equipment. Public sector: lack of personnel, evaluationeducation, control, equipment, evaluation, computerization.Conclusively: There is necessity of such measures as the creation of a modern System of Health,in which the protection of health and not only the management of illness will come first and itwill be ensured that all the citizens will have the same access in the health serviced of highquality.KEY WORDS: Health, National system of health, Private sector of health services, Improvementof health servicesΕΙΣΑΓΩΓΗΟ όρος «προσφορά υπηρεσιών υγείας»εκφράζει την παροχή υπηρεσιών πουπροέρχονται από προμηθευτές υγείας(γιατρούς, νοσοκομεία κ.τ.λ). Οι παράγοντεςπου προσδιορίζουν την προσφορά τωνυπηρεσιών υγείας είναι η επάρκεια τωνανθρωπίνων πόρων, η ποσότητα τωνδιαθέσιμων υλικών πόρων, τοεπιδημιολογικό πρότυπο και ηκοινωνικοοικονομική ανάπτυξη. 1CORRESPONDING AUTHORE.IakobidouEllispodou 9,N. Smirni, Athens,P.O. 17124Tel. 210934782Η έννοια της ικανοποίησης του ασθενούςέχει αναδειχθεί, στη διεθνή βιβλιογραφία,ως αξιόπιστος δείκτης για την αξιολόγησητων αποτελεσμάτων των πολιτικών υγείαςκαι σχετίζεται άμεσα με την επαρκήικανοποίηση των γενικών αλλά και τωνειδικών αναγκών υγείας. 2 Σύμφωνα με τονDonabedian, 3 η μεγιστοποίηση τηςικανοποίησης του ασθενούς αποτελεί έναναπό τους σημαντικότερους παράγοντεςπιστοποίησης της ποιότητας τωνvima‐asklipiou.gr Σελίδα 346
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ΑΡΘΡΟ ΣΥΝΤΑΞΗΣ - Το Βήμα του Ασκληπιού

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