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Chapter 7: TroubleshootingForgot My Network IP AddressIf you forget your network IP address and have no physical access to the system,you can find out the IP address by either looking directly onto the <strong>N5500</strong>’s LCD panel,or by using the setup wizard to retrieve the IP of your <strong>N5500</strong>.1. Start the Setup Wizard, and it will automatically detect all <strong>Thecus</strong> IP storageproducts on your network.2. You should be able to find the IP address of the <strong>N5500</strong> which you haveforgotten in the Device Discovery screen.Can't Map a Network Drive in Windows XPYou may have problems mapping a network drive under the following conditions:1. The network folder is currently mapped using a different user name andpassword. To connect using a different user name and password, firstdisconnect any existing mappings to this network share.2. The mapped network drive could not be created because the following errorhas occurred: Multiple connections to a server or shared resource bythe same user, using more than one user name, are not allowed.Disconnect all previous connections to the server or shared resource and tryagain.To check out existing network connections, type net use under the DOS prompt.You may refer the URL below for more network mapping information.http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&downloaditemid=57&nav=0Restoring Factory DefaultsFrom the System menu, choose the Factory Default item and the Reset toFactory Default screen appears. Press Apply to reset the <strong>N5500</strong> to factory defaultsettings.WARNINGResetting to factory defaults will not erase the data stored in the harddisks, but WILL revert all the settings to the factory default values.Problems with Time and Date SettingsThe administrator is able to select an NTP Server to keep the <strong>N5500</strong>’s timesynchronized. However, if the <strong>N5500</strong> can not access the Internet, you mayencounter a problem when setting the Time and Time Zone. If this happens:1. Login to the Web Administration Interface.2. Navigate to System Management>Time.3. Under NTP Server, select No.117
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