Best Practices for Implementing Salesforce CRM - Cloud Experts

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Choose the right tools to customize and extend Salesforce CRMAs you work with Force.com sites, be aware of these considerations:• Public access permission settings control what public users can do on each site. Be sure to take extraprecautions when setting these permissions, including access to standard and custom objects.• Use login settings to let users register for and log in to your portal from your public Force.com site. Notethat self-registration is available only for customer portals, not for partner portals.• During your organization’s maintenance for major releases your sites will be unavailable.Developing custom business logic with Force.com code (Apex)Force.com code is an object-oriented programming language with domain-specific classes and methods. Itwas designed to integrate tightly with the Force.com database layer and other platform services and toexecute efficiently and safely in our multitenant cloud-based architecture.Because Force.com code uses a familiar Java-like syntax, seasoned developers will get up to speed quickly.And because Force.com code supports the common stored procedure and database programming idioms,it’s easy to write data-centric logic, such as triggers, that execute before or after records are inserted,updated, or deleted.With Force.com code, you can:• Attach custom logic to the fundamental database operations so that it executes whenever the operationexecutes, regardless of whether the operation originates in the UI or from the Web services API.• Modularize logic into Force.com classes that can be called from other Force.com classes and triggers, toreuse and standardize code.• Expose Apex classes as Web services that can be invoked from external systems, either publically orthrough secure access methods.• Create custom controller logic that works in conjunction with Force.com pages to manage userinterface behavior. For example, a Force.com controller can manage the flow from page to page inresponse to user input in a multi-step wizard.• Perform complex validations across multiple objects. For example, if the user changes the stage on anopportunity, you can specify that the record must includes line items, at least one contact role, and atleast one quote before the record can be saved.• Create complex business processes not supported by workflow. For example, when a user creates alead record, you may want to check for duplicate leads. If you find dupes, you can prevent the recordfrom being saved.• Create custom transactional logic (database operations that affect multiple objects as a logical unit ofwork, not just with a single record or object). For example, if you build a custom work-order process,you may want to check that all child work orders are completed before updating the parent work order.• Perform long-running calculations or business processes in an asynchronous or batch execution mode.These operations run in the Force.com service and can be initiated on demand or scheduled to run on arecurring basis through a job scheduler.• Integrate with external Web services using intuitive frameworks such as XMLStream, HTTP Classes,and WSDL2Apex.• Develop and execute test methods alongside your business logic that ensure your code continues towork as intended throughout the entire life cycle.BEST PRACTICE 5
Choose the right tools to customize and extend Salesforce CRMBecause Force.com code runs natively within Force.com and is tightly integrated with the Force.complatform, dependency information is maintained to ensure integrity when you change setup andcompatibility with all future Salesforce CRM upgrades. As you work with Force.com code, be aware of aset of “governor limits” on certain operations. These limits were designed to ensure efficient and safeoperation in our multitenant architecture. Be sure to familiarize yourself with the recommended bestpractices for coding solutions that scale within these limits.Click here to find out more about Force.com code (Apex).Develop Java with VMforceIn April 2010, salesforce.com and VMWare announced VMforce, a joint effort to enable Java and Springbasedapplications to run on the Force.com cloud infrastructure. Planned for general availability in 2011,VMforce will let Java developers write Salesforce CRM extensions and custom applications using thepopular Eclipse-based SpringSource Tool Suite (STS) development environment and then run them in thecloud.VMforce will provide a rich set of APIs, services, and components to make it easy to access data inForce.com and leverage platform services ranging from full-text search, to analytics, to mobile access.For customers with significant investments in Java software assets and development skills, VMforce willprovide a compelling bridge that carries these investments forward while taking advantage of thecapabilities of the Force.com cloud platform.For more information, visit http://www.vmforce.com/Available resourcesSalesforce.com provides training and consulting resources to customize and extend Salesforce CRM.Check out the following training options for administrators and developers on configuration tools andForce.com development tools. There’s free virtual training as well as the following comprehensive courses:• ADM201: Administration Essentials (5 days)• ADM301: Advanced Administration (5 days)• DEV401: Building Applications with Force.com (5 days)• DEV531: Introduction to Object-Oriented Programming with Force.com Code (Apex) (5 days)• DEV501: Force.com Code and Force.com Page Controllers (5 days)For more informationContact your account executive to learnhow we can help you accelerate yourCRM success.BP_DevelOptions_2010-12-02
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