Trust Board papers - University Hospital Southampton NHS ...

Trust Board ReportTITLEFRIENDS AND FAMILY TESTPROJECT IMPLEMENTATION PLANDate 18 th December 2012Sponsoring ExecutiveAuthors’ names & JobtitlesPurpose of the paperRecommendation /Action RequiredJudy Gillow, Director of Nursing and ODJulia BartonAssociate Director of Nursing & Patient ExperienceTo provide Trust Board members with the detailed project plan forthe implementation of the Department of Health’s Friends andFamily Test.TEC members:1. Approved the project implementation plan and did notrecommend any amendments.2. Agreed to ensure regular care group attendance at theproject group and prioritise staff for attendance at plannedbriefing sessions.3. Agreed to ensure consideration of the trusts FFT project planand guidance at governance committees and other keygroups.4. Will support clinical areas to achieve the necessary culturalchange for patient focussed care through a new process forpatients to nominate staff who have delivered excellent careand to ensure matrons and ward leaders are given sufficienttime in clinical practice to deal immediately with anyperceived deficits in care.Trust Board are asked to formally approve the Friends and Familytest project plan version 1.0 (this is a DoH/SHA requirement).Other committees wherethis issue has beenconsideredTEC September and December 2012Patient Experience Steering and Customer Care groups December2012Related Trust Objectives Objective 3. Excellence in HealthcareRelated Board None to note.Assurance Framework /Risk Register EntriesFinancial and resource Project funding agreed as indicatedimplicationsLegal implications None to note.Equality and DiversityimplicationsPartnership working &public engagementimplicationsThe Friends and Family test must be implemented in a mannerwhich ensures compliance with the 9 protected characteristics ofthe Equality Act (2010).The Friends and Family Test supports the trust’s patient andpublic involvement and the patient experience strategies as akey measure of patient satisfaction.1