Trust Board papers - University Hospital Southampton NHS ...

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2.2 Complaints and ConcernsIt is positive to note that during the 3-month reporting period, the number of complaints received by the<strong>Trust</strong> has fallen well within the performance target of
3.4.3 Other emerging themes this quarterThe rise in feedback about estates issues in October related to one particular group ofpatients attending an outpatient facility who all completed cards on the same day. Theconcerns have been escalated to the estates department.Table 4:MonthEmerging themescleanliness Smoking Lack of staff Facilities Parking/transportFeb ‘12 1 2 - 1 1Mar - 1 3 1 1Apr 4 1 1 4 4May 1 1 2 4 3June 1 1 1 4 2July 3 - - 5 -Aug 2 2 2 - 3Sept 3 1 1 3 -Oct 3 - 3 19 32.4 Website feedback and enquiries through Patient Support ServicesTable 5:Month Total Positive Negative Both Positive with suggestionnumberNov ‘11 14 4 2 7 1Dec 14 5 6 3 0Jan ‘12 12 4 2 4 0Feb 21 8 7 2 4Mar 11 2 3 5 1Apr 17 3 5 8 1May 5 0 3 2 0June 3 0 2 1 0July 1 1 0 0 0Aug 5 0 4 0 1Sept 7 1 5 1 0Oct 4 0 4 0 02.5 <strong>NHS</strong> Choices & Patient Opinion FeedbackTable 6:Month Positive NegativeAugust Maternity X 2September Emergency Department Children and YP Services Gynaecology X2October Allergy booking clinic times Wait for colon surgery2.6 Communication and staff attitudesTwo Patient Improvement Framework (PIF) targets apply to priorities to improve patient communicationin 2012/13.2.7.1 Improving complaints received about poor communication (primary and secondary causes) by20%. The trust is currently red on this KPI with an average of 56 complaints received in the reportingquarter against a target of 39.2.7.2 Improving complaints received about poor staff attitudes (primary and secondary causes) by10%. The trust is on target with an average of 13 complaints received in the reporting quarter against atarget of 13.6
Page 3: UHSFT - Directors’ Actions Summar
Page 8 and 9: 172/12 b) A discussion followed cov
Page 10 and 11: 176/12 b) A discussion followed cov
Page 12 and 13: UNIVERSITY HOSPITAL SOUTHAMPTON NHS
Page 14 and 15: Worked wtes rose by 105 in November
Page 16 and 17: ) Delivering an in-year financial s
Page 18 and 19: FINANCE REPORTSchedule 1 2012/13 Mo
Page 20 and 21: Schedule 2bINCOME & EXPENDITURE FOR
Page 22 and 23: Schedule 4Central and Divisional Re
Page 24 and 25: Schedule 6DIVISIONAL/HEADQUARTERS P
Page 26 and 27: Schedule 7CIPS BEING WORKED OotalDi
Page 28 and 29: Schedule 8b 2012/13 Month: 8Univers
Page 30 and 31: Schedule 10Finance Risk Indicators:
Page 32 and 33: Annex 2DIVISIONAL/HEADQUARTERS INCO
Page 34 and 35: Annex 4CAPITAL EXPENDITURE 2012/13
Page 36 and 37: Trust Board ReportTITLEFRIENDS AND
Page 38 and 39: 2.3 Other Guidance ReceivedThe DOH
Page 40 and 41: 3.0 Scope of the ProjectThere are 4
Page 42 and 43: 8.0 Project BudgetDoH anticipated a
Page 44 and 45: Roll out to wards/departmentsdevelo
Page 46 and 47: Trust Board PaperTitleQuarterly Pat
Page 48 and 49: 2 SECTION 1: What Patients are Tell
Page 52 and 53: Actions in the reporting quarter In
Page 54 and 55: 3.1 Nutrition3.1.1 MUST Screening a
Page 56 and 57: The Clinical accreditation Scheme (
Page 58 and 59: 1 Purpose1.1 The UHS patient qualit
Page 60 and 61: DRAFT UHS Patient Improvement Frame
Page 62 and 63: 2012/13 PIF (For Reference)Appendix
Page 64 and 65: Board Paper Cover SheetTitleChief E
Page 66 and 67: 4. Signing & Sealing4.1 The Seal of
Page 68 and 69: performance target and C-Diff targe
Page 70 and 71: University Hospital Southampton NHS
Page 72 and 73: Appendix 2Exception Reports - Novem
Page 74 and 75: Monthly MeasuresPatient ExperienceH
Page 84 and 85: IM&T Report - Nov 20121. Purpose1.1
Page 86 and 87: 2.2. Information to support patient

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