Trust Board papers - University Hospital Southampton NHS ...

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2 SECTION 1: What Patients are Telling Us About Our ServicesTable 1Part I - Patient Experience KPIs: What Patients are telling Us About Our ServicesPatient ExperiencePriorityCQUIN 65.0 AnnualInpatient SurveyCQUIN MonthlyComplaintsPALS Concerns &EnquiriesPIF ‐ CommunicationOverall Satisfactionwith CareTarget Q Perf. Apr May June Jul Aug Sep Oct Nov Dec Jan Feb MarYTDAv./TotalYear EndPrediction65 N/A Results from national survey due Jan/Feb 2013AmberCQUIN 82.0 MonthlyRealtime SurveyTotal no. complaints 60Dissatisfied complaints always treated P&D Amber 92% 93% 93% 94% 92% 92% 92% Amber No change to targetNoise at Night fromstaffNo TargetNo target applicable80%> pts do not experience Amber 74% 80% 72% 79% 75% 79% 74% Amber No change to targetDo you always havetrust & confidencein the nursestreating you?Care of OlderPeopleNo target set.95%> older people/carersrate their care as good,V.Good or ExcellentN/A89%(2% no)87% (2%no)90%(2% no)Green 97% 99% 96% 97% 98% 97% 98% GreenN/ANew target for2012/13 - taken form65+ age group oninpatient real timesurvey3
2.1 CQUIN for Patient ExperienceThe patient experience CQUIN target is split into two deliverables. The national inpatient surveyCQUIN score target is 65.0. The national inpatient survey was carried out in October 2012 for patientsattending the trust in August 2012. Results from the survey will be available in February 2013.The local CQUIN target to be achieved in Q4 is set at 82.0. August saw a dip in performance withrecovery in September. October results are tentative due to low numbers of surveys on patients fromthe discharge facility due to its relocation this month.Local results from two of the 5 survey questions are reported below:Since June’s positive result when the data point wasabove the upper control limit, results from theprevious four months sit just below. However, theyare all above the mean.October saw an improvement on theprevious month’s result and is abovethe mean. Since December 2011 whenthe result went above the upper controllimit, all results have been within controllimits.Actions in Quarter: Divisional CQUIN scores have been calculated and shared with divisions/care groups. Actionplans have been submitted from some care groups in order to ensure sustainable performance.4
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Page 18 and 19: FINANCE REPORTSchedule 1 2012/13 Mo
Page 20 and 21: Schedule 2bINCOME & EXPENDITURE FOR
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Page 24 and 25: Schedule 6DIVISIONAL/HEADQUARTERS P
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Page 28 and 29: Schedule 8b 2012/13 Month: 8Univers
Page 30 and 31: Schedule 10Finance Risk Indicators:
Page 32 and 33: Annex 2DIVISIONAL/HEADQUARTERS INCO
Page 34 and 35: Annex 4CAPITAL EXPENDITURE 2012/13
Page 36 and 37: Trust Board ReportTITLEFRIENDS AND
Page 38 and 39: 2.3 Other Guidance ReceivedThe DOH
Page 40 and 41: 3.0 Scope of the ProjectThere are 4
Page 42 and 43: 8.0 Project BudgetDoH anticipated a
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Page 46 and 47: Trust Board PaperTitleQuarterly Pat
Page 50 and 51: 2.2 Complaints and ConcernsIt is po
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Page 54 and 55: 3.1 Nutrition3.1.1 MUST Screening a
Page 56 and 57: The Clinical accreditation Scheme (
Page 58 and 59: 1 Purpose1.1 The UHS patient qualit
Page 60 and 61: DRAFT UHS Patient Improvement Frame
Page 62 and 63: 2012/13 PIF (For Reference)Appendix
Page 64 and 65: Board Paper Cover SheetTitleChief E
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Page 68 and 69: performance target and C-Diff targe
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Page 74 and 75: Monthly MeasuresPatient ExperienceH
Page 84 and 85: IM&T Report - Nov 20121. Purpose1.1
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Trust Board papers - University Hospital Southampton NHS ...

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