Trust Board papers - University Hospital Southampton NHS ...

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Actions in the reporting quarter Increase in delivery of customer care training. Train the trainers programme for AKD customer care training held Customer care programme for Improving Customer Services improvement programme hastrained over 170 key administrative and clerical staff. E-learning customer care training completion rates have increased. Essence of Care communication audit completed July 2012 and care group action plans forimprovement in place.Actions planned Pilot “think tank” approach to improving patient communications and address staff attitudes insurgery and T&O care groups Programme to launch values and behaviours trust wide improvement programme beingdeveloped. Roll out of AKD customer care training7
3.0 SECTION 2: Progress with Patient Experience Improvement ProgrammesTable 7:Patient ExperiencePriorityNutrition andHydrationVulnerable AdultsTarget Q Perf. Apr May June Jul Aug Sep Oct Nov Dec Jan Feb MarMUST Screening 98%Must Care Plan 95%<strong>Hospital</strong> food rated poor10% older people/carersrate their care as good,V.Good or ExcellentPart II - Patient Experience KPIs: Patient Experience Improvement InitiativesYTDAv.TotalYear EndPositionAmber 92% 92% 93% 94% 94% 95% 94% AmberAmber 86% 92% 90% 79% 88% 90% 86% AmberRed 17% 14% 24% 16% 18% 15% 14% Red2012/13 KPIChangesTarget increased from95% to 98% for2012/13Target increased from90% to 95% for2012/13Target changed in2012/13 to 10%
Page 3: UHSFT - Directors’ Actions Summar
Page 8 and 9: 172/12 b) A discussion followed cov
Page 10 and 11: 176/12 b) A discussion followed cov
Page 12 and 13: UNIVERSITY HOSPITAL SOUTHAMPTON NHS
Page 14 and 15: Worked wtes rose by 105 in November
Page 16 and 17: ) Delivering an in-year financial s
Page 18 and 19: FINANCE REPORTSchedule 1 2012/13 Mo
Page 20 and 21: Schedule 2bINCOME & EXPENDITURE FOR
Page 22 and 23: Schedule 4Central and Divisional Re
Page 24 and 25: Schedule 6DIVISIONAL/HEADQUARTERS P
Page 26 and 27: Schedule 7CIPS BEING WORKED OotalDi
Page 28 and 29: Schedule 8b 2012/13 Month: 8Univers
Page 30 and 31: Schedule 10Finance Risk Indicators:
Page 32 and 33: Annex 2DIVISIONAL/HEADQUARTERS INCO
Page 34 and 35: Annex 4CAPITAL EXPENDITURE 2012/13
Page 36 and 37: Trust Board ReportTITLEFRIENDS AND
Page 38 and 39: 2.3 Other Guidance ReceivedThe DOH
Page 40 and 41: 3.0 Scope of the ProjectThere are 4
Page 42 and 43: 8.0 Project BudgetDoH anticipated a
Page 44 and 45: Roll out to wards/departmentsdevelo
Page 46 and 47: Trust Board PaperTitleQuarterly Pat
Page 48 and 49: 2 SECTION 1: What Patients are Tell
Page 50 and 51: 2.2 Complaints and ConcernsIt is po
Page 54 and 55: 3.1 Nutrition3.1.1 MUST Screening a
Page 56 and 57: The Clinical accreditation Scheme (
Page 58 and 59: 1 Purpose1.1 The UHS patient qualit
Page 60 and 61: DRAFT UHS Patient Improvement Frame
Page 62 and 63: 2012/13 PIF (For Reference)Appendix
Page 64 and 65: Board Paper Cover SheetTitleChief E
Page 66 and 67: 4. Signing & Sealing4.1 The Seal of
Page 68 and 69: performance target and C-Diff targe
Page 70 and 71: University Hospital Southampton NHS
Page 72 and 73: Appendix 2Exception Reports - Novem
Page 74 and 75: Monthly MeasuresPatient ExperienceH
Page 84 and 85: IM&T Report - Nov 20121. Purpose1.1
Page 86 and 87: 2.2. Information to support patient

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